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Customer Data Management: Strategische Herausforderungen und Lösungen

In diesem Webinar erfahren Sie mehr über die strategischen Herausforderungen, die mit der Einführung von Customer Data Management-Lösungen einhergehen, und wie diese angegangen werden können.
Recorded Dec 7 2018 36 mins
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Presented by
Dr. Heiko Klarl, CMO / iC Consult Group
Presentation preview: Customer Data Management: Strategische Herausforderungen und Lösungen

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  • Digital Identity and Connected Cars - Leveraging the Power of IAM Recorded: Jan 22 2020 40 mins
    Dr. Heiko Klarl, CMO, iC Consult Group and Gerhard Zehethofer, Vice President IOT, ForgeRock
    As vehicles become smarter and more connected, their technology relies on digital identity to personalise and secure the customer experience. For the fleet manager, insurance provider, consumer, and anyone else in the modern connected vehicle environment, knowing “who” can access “what” is essential.

    In this joint webinar with iC Consult and ForgeRock you learn how to build up your connected identity strategy. Not only will you create synergies with other business areas, you also gain speed and a shorter time to market when rolling out connected services and explore new business models.

    Webinars / Webcasts
    With your registration you agree that we submit your data to the Sponsor of this webinar to enable them to contact you and to do follow-up marketing. The legal basis for processing your personal data this way is our legitimate interest according to Art. 6 (1) (f) GDPR, which would be the participation of our sponsors, which contribute large portions of the costs of the Webinars / Webcasts.
  • Digitale Identität und Connected Cars - Die Power von IAM richtig eingesetzt Recorded: Jan 21 2020 39 mins
    Dr. Heiko Klarl, CMO, iC Consult Group and Gerhard Zehethofer, Vice President IOT, ForgeRock
    Fahrzeuge werden zunehmend intelligenter und vernetzter. Um das Kundenerlebnis bestmöglich zu personalisieren und zu sichern, baut ihre Technologie auf digitale Identität. Für den Fuhrpark-Manager, den Versicherer, den Verbraucher und alle anderen Akteure im Connected Car Ökosystem ist es wichtig zu wissen, "wer" auf "was" zugreifen kann.

    In dem gemeinsamen Webinar von iC Consult und ForgeRock erfahren Sie, wie Sie:
    - Ihre Connected Identity-Strategie aufbauen können.
    - Synergien mit anderen Geschäftsbereichen schaffen können.
    - Beim Rollout von vernetzten Diensten als auch bei der Erforschung neuer Geschäftsmodelle die Geschwindigkeit erhöhen und die Time-to-Market verkürzen können.

    Webinare / Webcasts
    Mit Ihrer Registrierung erklären Sie sich damit einverstanden, dass wir Ihre Daten an den Sponsor dieses Webinars weitergeben, damit dieser Sie kontaktieren und Follow-up-Marketing betreiben kann. Die Rechtsgrundlage für die Verarbeitung Ihrer personenbezogenen Daten auf diese Weise ist unser berechtigtes Interesse gemäß Art. 6 (1) (f) DSGVO, das wäre die Teilnahme unserer Sponsoren, die einen großen Teil der Kosten für die Webinare / Webcasts übernehmen.
  • Build or Buy a Customer Identity Platform? Recorded: Jan 15 2020 62 mins
    Andre Priebe, CTO, iC Consult Group & Mathias Conradt, Enterprise Solutions Engineer, Auth0
    In this webinar, Andre Priebe, CTO of iC Consult Group, will give you an overview of the options available on the market when it comes to implementing a customer identity platform, along with their advantages and disadvantages.
    Mathias Conradt, Enterprise Solutions Engineer at Auth0, will then discuss the journey from building multiple individual login forms for each app, to buying an identity platform to support all your needs, complemented by an Auth0 live demo.

    In this joint webinar you will learn about:

    Why Identity Management is a key factor in business
    The pros & cons of building vs. buying a customer identity platform
    The total cost of ownership of both possible solutions
    Examples of what a customer identity platform should be able to support
    What the Auth0 Solution looks like and how it supports these requirements

    Webinars / Webcasts
    With your registration you agree that we submit your data to the Sponsor of this webinar to enable them to contact you and to do follow-up marketing. The legal basis for processing your personal data this way is our legitimate interest according to Art. 6 (1) (f) GDPR, which would be the participation of our sponsors, which contribute large portions of the costs of the Webinars / Webcasts.
  • Kunden-Identitätsplattform selbst entwickeln oder kaufen? Recorded: Jan 14 2020 62 mins
    Andre Priebe, CTO, iC Consult Group & Mathias Conradt, Enterprise Solutions Engineer, Auth0
    In diesem Webinar gibt Ihnen Andre Priebe einen Überblick über die Möglichkeiten, die es bei der Implementierung einer Customer Identity Plattform derzeit auf dem Markt gibt und welche Vor- und Nachteile diese mit sich bringen. Mathias Conradt wird dann den Weg vom Aufbau mehrerer individueller Anmeldeformulare für jede App bis zum Kauf einer Identity Platform für all Ihre Bedürfnisse anhand einer Auth0-Live-Demo erläutern.

    In diesem Webinar erfahren Sie mehr über:
    - Die Relevanz von Identitätsmanagement im Unternehmen
    - Die Vor- und Nachteile von selbst entwickeln vs. dem Kauf einer Customer Identity Plattform
    - Die Total Cost of Ownership der beiden möglichen Lösungen
    - Beispiele dafür, was eine Customer Identity Plattform unterstützen sollte
    - Die Auth0-Lösung und wie sie diese Anforderungen unterstützt.

    Webinare / Webcasts
    Mit Ihrer Registrierung erklären Sie sich damit einverstanden, dass wir Ihre Daten an den Sponsor dieses Webinars weitergeben, damit dieser Sie kontaktieren und Follow-up-Marketing betreiben kann. Die Rechtsgrundlage für die Verarbeitung Ihrer personenbezogenen Daten auf diese Weise ist unser berechtigtes Interesse gemäß Art. 6 (1) (f) DSGVO, das wäre die Teilnahme unserer Sponsoren, die einen großen Teil der Kosten für die Webinare / Webcasts übernehmen.
  • The Globalization of IAM for Manufacturing Businesses Recorded: Sep 23 2019 50 mins
    Martin Kuppinger, Principal Analyst KuppingerCole and Andre Priebe, CTO iC Consult Group
    Operating a global IAM for manufacturing businesses even in regulatory challenging environments and use cases
    Many businesses are running factories in various countries, as well as other operations. That is specifically true for manufacturing, where businesses must comply with challenging regulations in the U.S., in EMEA, in Russia, in China, and other countries. IAM is an essential element for operating the business, when it comes to employees, business partners such as suppliers, and customers.
    Running IAM as a service from geographically dispersed data centers, but centrally managed, can reduce the complexity significantly.
    In this KuppingerCole webinar, you will learn about
    • Challenges for IAM in geographically dispersed businesses
    • Specific regulatory differences between regions that need to be met
    • Moving IAM to a service model without losing flexibility
    • Success factors for IAM deployment and operations for global businesses
    In the first part of the KuppingerCole webinar, Martin Kuppinger, Principal Analyst will look at the challenges of IAM in regulatory challenging environments and specific aspects of regulations to look at. He also will introduce key success factors,
    In the second part, Andre Priebe, CTO of iC Consult Group, will look at the approaches businesses can take to solve the deployment and operations challenges in these environments, without losing flexibility and with meeting the key success factors. He will introduce the approach iC Consult takes with its Service Layers unit.
  • Operating Off-the-Shelf Identity Access Management with a DevOps methodology Recorded: Aug 1 2019 37 mins
    Tim Hobbs, DevOps Evangelist, iC Consult Group
    As modern applications require short development cycles and IAM systems that can be adjusted at the same pace, modern data centers are becoming configuration-driven, resilient environments designed to meet rapidly changing application needs - and modern IAM solutions must be in line with this paradigm.

    Identity Access Management (IAM) products are highly configurable systems tailored to the diverse needs of customer environments and applications.

    Introducing traditional IAM products into cloud containers is not a simple "lift and shift" operation, as it once was with the virtual machine infrastructure. Today's micro-service-enabled, service-mesh-oriented infrastructure expects simple, resilient, self-discovery services instead of brittle monoliths that rely on manual configuration.

    Join this webinar to understand how operating IAM products with a DevOps setting in terms of automation, repeatability, and continuous improvement is possible through close collaboration between IAM, application, and infrastructure experts.
  • How to Overcome Challenges When Implementing Customer Data Management Solutions Recorded: Jul 30 2019 46 mins
    Dr. Heiko Klarl
    As AI and other digital business models and technological trends revolutionise customer relationships, it's imperative that you start to personalise communication with customers.

    By addressing your customers personally - and in the right context - this approach to integrated customer data management can supercharge sales potential and improve the customer experience.

    Join this webinar to learn more about the strategic challenges associated with implementing customer data management solutions and how to address them, including:

    - Time-to-market requirements

    - International rollouts from America to China

    - Supporting new services in mergers & acquisitions
  • Chop Suey mit Pommes - CIAM von Amerika bis China Recorded: Jul 15 2019 47 mins
    Dr. Heiko Klarl, CMO, iC Consult Group und Kaltrina Ademi, Channel Manager, Central Europe & South Africa, Ping Identity
    Die digitale Transformation, weltweite neue digitale Geschäftsmodelle und technologische Trends wie künstliche Intelligenz werden die Kundenbeziehungen revolutionieren. Es wird unabdingbar, die Kommunikation mit dem Kunden weltweit zu personalisieren und ihn stets im richtigen Kontext anzusprechen. Basis dafür ist ein integriertes Kundendatenmanagement, das neue Vertriebspotenziale erschließt und das Kundenerlebnis verbessert.

    In diesem Webinar erfahren Sie:
    Mehr über die strategischen Herausforderungen, die mit der Einführung von Customer Data Management-Lösungen einhergehen, und wie diese angegangen werden können: Von Time-to-Market-Anforderungen über den internationalen Rollout von Amerika bis China bis hin zur Unterstützung neuer Services bei Fusionen & Übernahmen.
  • Operating Off-the-shelf IAM with a DevOps methodology Recorded: Jul 3 2019 38 mins
    Tim Hobbs, DevOps Evangelist, iC Consult Group
    IAM products are highly configurable systems tailored to the diverse needs of customer environments and applications. Modern applications require short development cycles and IAM systems that can be adjusted at the same pace. Modern data centers are configuration-driven, resilient environments designed to meet rapidly changing application needs, and modern IAM solutions must be in line with this paradigm.
    Introducing traditional IAM products into cloud containers is not a simple "lift and shift" operation, as it once was with the virtual machine infrastructure. Today's micro-service-enabled, service-mesh-oriented infrastructure expects simple, resilient, self-discovery services instead of brittle monoliths that rely on manual configuration.
    Operating IAM products with a DevOps setting in terms of automation, repeatability, and continuous improvement is possible through close collaboration between IAM, application, and infrastructure experts.
  • Scaling CIAM - A Guide for worldwide Success Recorded: Jul 1 2019 47 mins
    Dr. Heiko Klarl
    Worldwide, new digital business models and technological trends such as artificial intelligence are revolutionising customer relationships. Due to this, it is essential to personalise communication with customers, by addressing them in the right context. The basis for this is integrated customer data management, which enables new sales potential and improves the customer experience.

    Join this webinar to learn more about the strategic challenges associated with implementing customer data management solutions and how to address them, including:

    - Time-to-market requirements

    - International rollouts from America to China

    - Supporting new services in mergers & acquisitions
  • Mobile Apps and Single Sign-On Recorded: Jun 14 2019 57 mins
    Andre Priebe, CTO, iC Consult Group
    When it comes to integrating mobile apps into the single sign-on environment, conflicts of interest often arise between designers, IT security, and what the customer really wants.

    What influence does the chosen login procedure have on security, and which approaches have proven themselves in practice? What compromise could satisfy the customer and still offer a sufficient level of security? Discover current best practices and find out what role OAuth 2.0 plays in them.

    1. Conflict of interest – designer, end customer, and IT security
    2. Influence of login method on user satisfaction
    3. Security assessment
    4. Best practices, procedures, and recommendations
    5. OAuth 2.0 as a possible solution
  • Mobile Apps und Single Sign-On Recorded: Jun 13 2019 61 mins
    Andre Priebe, CTO, iC Consult Group
    Wenn es um die Integration von Mobile Apps in die Single Sign-On-Umgebung geht, dann entstehen oft Interessenskonflikte zwischen Designern, der IT-Sicherheit und dem, was der Kunde wirklich möchte.

    Welchen Einfluss hat das gewählte Login-Verfahren auf die Sicherheit und welche Ansätze haben sich in der Praxis bewährt? Wie kann ein Kompromiss aussehen, der sowohl den Kunden zufriedenstellt, aber trotzdem ein ausreichendes Sicherheitsniveau bietet? Erfahren Sie, welche Best Practices es gibt und welche Rolle OAuth 2.0 dabei spielt.

    Interessenskonflikt – Designer, Endkunde und die IT-Sicherheit
    Einfluss der Login-Methodik auf die Benutzerzufriedenheit
    Sicherheitsbetrachtung
    Best-Practices, Vorgehensweisen und Empfehlungen
    OAuth 2.0 als Lösungsoption
  • CIAM and API Management - A symbiotic relationship Recorded: May 28 2019 57 mins
    Andre Priebe, CTO, iC Consult Group
    Customer Identity & Access Management and API Management - A symbiotic relationship

    Customer Identity & Access Management and API Management are known as business enablers. But, in combination, they are even more than the sum of their parts.

    Learn how the digital identities of your customers and your APIs infiltrate your customers’ digital ecosystems to further engage them with your business. Understand why sharing control with third parties and external developers is essential to this approach, and why compliance with standards is a prerequisite.

    Core theses:

    - API Management is the key technology allowing you to become part of your customers’ digital ecosystems
    - External developers are the key players in an API Management solution
    - Customer Identity & Access Management and API Management accelerate each other
  • CIAM und API-Management - Eine symbiotische Beziehung Recorded: May 27 2019 60 mins
    Andre Priebe, CTO, iC Consult Group
    Kunden Identity und Access Management und API-Management - Eine symbiotische Beziehung

    Customer Identity & Access Management und API Management sind als Business Enabler bekannt. Aber in Kombination sind sie sogar mehr als die Summe ihrer Teile.

    Erfahren Sie, wie digitale Identitäten Ihrer Kunden und Ihrer APIs das digitale Ökosystem Ihrer Kunden infiltrieren, um sie noch stärker an Ihr Unternehmen zu binden. Verstehen Sie, warum die Weitergabe von Kontrolle an Dritte und externe Entwickler der Schlüssel zum Erfolg dieses Ansatzes ist und dass die Einhaltung von Standards Voraussetzung dafür ist.

    Die zentralen Thesen:

    · API-Management ist die Schlüsseltechnologie, um Teil des digitalen Ökosystems Ihrer Kunden zu werden

    · Wichtigste Akteure einer API-Management-Lösung sind externe Entwickler

    · Customer Identity & Access Management und API Management beschleunigen sich gegenseitig
  • Disrupting the Payment Sector Recorded: May 20 2019 54 mins
    Rob Parker-Cole, Dr. Heiko Klarl
    Payment Service Directive 2 was inured in 2018 by the European Commission to enable a competitive, regulated environment for banking and non-banking organizations within the European Union. Competitive markets such as China’s fast growing mobile payment market, Australia’s New Payment Platform, and evolving FinTech Start-ups strongly impact the disintermediation of payment transactions, disrupting the banking sector globally. The need for fulfilling future customer needs by providing convenient payment solutions demand for faster adoption, agile methods and MVP (Minimal Viable Product) approaches that must lead to cultural changes in the banking sector to keep up with the market. How can one bank bear up to the competing environment by investing in digital payment solutions without losing control over regulation and cost?
  • Customer Data Management: Strategische Herausforderungen und Lösungen Recorded: Dec 7 2018 36 mins
    Dr. Heiko Klarl, CMO / iC Consult Group
    In diesem Webinar erfahren Sie mehr über die strategischen Herausforderungen, die mit der Einführung von Customer Data Management-Lösungen einhergehen, und wie diese angegangen werden können.
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- IAM Strategy, Advisory, Architecture, Design and
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- Customer Data Management and GDPR
- Identity and Access Management as a Service
- IAM Support, Operations and Maintenance

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  • Live at: Dec 7 2018 8:00 am
  • Presented by: Dr. Heiko Klarl, CMO / iC Consult Group
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