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Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it

Your IT Operations execs and your service owners want reporting that shows easy-to-understand reports on:

- Application and service uptime and performance
- IT Ops and Network Operations Center team performance
- Incidents by source, severity and other parameters.

To do this, your IT Ops team is probably wasting precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and update. Sound familiar?

Utilizing a unified analytics approach can change all of that and give back hours that your IT Ops team doesn’t have!

Join this webinar to learn how BigPanda Unified Analytics, purpose-built for IT Ops reporting and analysis, can help you quickly and easily analyze, visualize and improve your key IT Ops KPIs and metrics.
Recorded Dec 5 2018 40 mins
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Presented by
Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
Presentation preview: Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it

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  • AIOps:What IT Ops, NOC & DevOps Teams Need to Successfully Support AWS Migration Recorded: Oct 8 2019 48 mins
    Kelly Looney, Global DevOps Lead at AWS & Elik Eizenberg, Co-Founder and CTO at BigPanda
    Migrating to Amazon Web Services (AWS) and modernizing your applications is a no-brainer for enterprises today.

    But this can create major problems for your IT Ops, NOC & DevOps teams who’ll now have to:

    - Sift through the tsunami of alerts generated by all of your silo-ed monitoring tools
    - Detect, investigate and resolve your incidents in real-time, and
    - Satisfy your demanding users and customers 24x7x365

    Where can AIOps help, and what can IT Ops, NOC and DevOps teams do?

    Join this Webinar to hear Kelly Looney, Global DevOps Lead at AWS and Elik Eizenberg, Co-Founder and CTO at BigPanda discuss the challenges IT Ops teams face as their organizations embrace the cloud, the impact on users and customers, and why AIOps tools like BigPanda can be the solution.
  • Do legacy root cause analysis techniques still work for modern, fast-moving IT? Recorded: Oct 7 2019 53 mins
    Nancy Gohring, Senior Analyst at 451 Research, and Elik Eizenberg, CTO and Co-Founder at BigPanda
    Legacy root cause analysis (RCA) techniques based on CMDBs and topology maps are failing IT Ops, NOC and DevOps teams.



    CMDBs and topology maps are out-of-date and struggling to be relevant because IT today is fast-moving and application and service architectures are increasingly ephemeral.



    What’s the impact? Incidents and outages that are

    * more frequent,

    * more prolonged, and

    * more painful for customers and users.



    What should enterprises do? Join Nancy Gohring, Senior Analyst at 451 Research, and Elik Eizenberg, CTO and Co-Founder at BigPanda as they discuss why fast-moving IT changes the game for IT Ops, why legacy approaches to root cause analysis are no longer working and what can help enterprises solve this critical problem.
  • [Panel] The New Era of Proactive Problem & Incident Management in the Enterprise Recorded: Aug 22 2019 58 mins
    Elisabeth Thomas, Mohan Kompella, Christoph Goldenstern, Beverly Weed-Schertzer
    As AI-enabled tools continue to make a mark on IT operations, the face of proactive problem and incident management in the enterprise is starting to change.

    From making IT staff roles’ easier to encouraging self-service, there is a broad range of AI-powered solutions on offer. Join leading ITSM experts as they debate the complexities, functionalities, benefits and considerations of next-generation cloud and hybrid problem and incident management tools.

    Moderator: Elisabeth Thomas, Launch Product Marketing
    Panellists: Christoph Goldenstern - VP, Kepner Tregoe; Mohan Kompella - VP, BigPanda and Beverly Weed-Shertzer - ITSM Author
  • Autonomous or Bust - What Is The Future of IT Operations? Recorded: Jul 11 2019 60 mins
    Nancy Gohring Senior Analyst, Application and Infrastructure Performance 451 Research, Mohan Kompella AVP of Product BigPanda
    Understaffed, overwhelmed and overworked. IT Ops, NOC and DevOps teams are under siege like never before. IT execs, leaders and managers must answer three burning questions:



    1. How can IT Ops support new digital services that rely on today’s dynamic, fragmented & complex IT stack?

    2. At the same time, how should IT Ops support legacy applications, services and tools?

    3. And…how can IT Ops do it all without breaking the bank, or their teams?



    Join Nancy Gohring from 451 Research and BigPanda on July 11th at 10am PST as they discuss the future of IT Ops, how AI and ML are opening up a new frontier of autonomous operations, and why forward-looking IT leaders must embrace it to succeed.
  • Application Monitoring in the Enterprise: Frustration, Pain, and Hope Recorded: Jun 11 2019 48 mins
    Mike Julian, CEO, Duckbill Group
    Improving application monitoring platform in a large enterprise is no easy feat: it's ripe with pitfalls, gotchas, and comes with plenty of frustrating aspects that smaller companies don't often experience. Seemingly simple questions around "Who gets paged for this?" can turn into a week's worth of meetings, and never mind coming to consensus around what tools you should be using.

    Join Mike Julian, author of O'Reilly's Practical Monitoring and Editor/Analyst at Monitoring Weekly, on June 11th at 9am Pacific as he shares advice from people who have led an overhaul of monitoring systems in large companies, as well as his own experiences. When you attend, you will hear about:

    - Why monitoring in an enterprise is so difficult
    -Understanding the *real* pains your internal customers are experiencing
    - How to get buy-in (and budget!) for your major changes
    - Designing a platform architecture that won't lead to frustration six months in

    ...

    Mike Julian is the CEO of The Duckbill Group, a consultancy helping companies lower their AWS bills. When he's not wondering what he's gotten himself into, Mike is the host of the Real World DevOps Podcast and editor/analyst at Monitoring Weekly. He wrote Practical Monitoring (O'Reilly), a book about actionable ways to improve your monitoring. He was previously an SRE/DevOps Engineer/system administrator for companies such as Taos Consulting, Peak Hosting, Oak Ridge National Laboratory, and many more. Mike is originally from Knoxville, TN (Go Vols!) and currently resides in Portland, OR.
  • Make the most of your APM/NPM Tools with AIOps Recorded: May 23 2019 43 mins
    Jason Trunk & Iain Armstrong, BigPanda
    Like most enterprises, you've likely invested in best-in-class APM and NPM tools.

    But now, do you find that your NOC and IT Ops teams are

    - Sifting through thousands of APM and NPM alerts to determine business impact in real-time?
    - Endlessly tweaking thresholds and suppressing alerts to catch disruptions, problems and outages in time?
    - Constantly living with the fear of missing important alerts?

    Join Jason Trunk and Iain Armstrong from BigPanda as they explain how to use AIOps to help you unlock the full value of your APM and NPM investments. Help your NOC and IT Ops teams finally take full advantage of the deep monitoring data generated by these tools.
  • Can AIOps cure your service desk problems? Recorded: Apr 24 2019 34 mins
    Mohan Kompella, Senior Director, Product Marketing @BigPanda
    If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues:

    A single outage or disruption creating hundreds of tickets
    Critical contextual information missing from these tickets
    Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration

    What's the cure? AIOps.

    When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.
  • Can AIOps Really Reduce IT Noise? Recorded: Mar 14 2019 34 mins
    Mohan Kompella, Senior Director, Product Marketing at BigPanda
    If you’re part of a NOC or an IT Ops team, or if you manage one, you know that overwhelming IT noise is your #1 enemy.

    It floods your teams with false-positives, it buries critical root-cause events and it makes it hard to proactively detect expensive P1 and P0 outages.

    But can AIOps tools be the answer?

    Join us for a 30-minute webinar to learn if AIOps (IT Ops tools powered by AI and ML) can help you:

    •Eliminate - not just reduce - IT noise
    •Create correlated incidents that point to the probable root cause
    •Help you catch P2s and P3s before they become customer-impacting P1 and P0 outages.
  • Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it Recorded: Dec 5 2018 40 mins
    Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
    Your IT Operations execs and your service owners want reporting that shows easy-to-understand reports on:

    - Application and service uptime and performance
    - IT Ops and Network Operations Center team performance
    - Incidents by source, severity and other parameters.

    To do this, your IT Ops team is probably wasting precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and update. Sound familiar?

    Utilizing a unified analytics approach can change all of that and give back hours that your IT Ops team doesn’t have!

    Join this webinar to learn how BigPanda Unified Analytics, purpose-built for IT Ops reporting and analysis, can help you quickly and easily analyze, visualize and improve your key IT Ops KPIs and metrics.
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  • Title: Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it
  • Live at: Dec 5 2018 9:00 pm
  • Presented by: Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
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