Mohan Kompella, Senior Director, Product Marketing @BigPanda
If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues:
A single outage or disruption creating hundreds of tickets
Critical contextual information missing from these tickets
Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration
What's the cure? AIOps.
When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.