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Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it

Your IT Operations execs and your service owners want reporting that shows easy-to-understand reports on:

- Application and service uptime and performance
- IT Ops and Network Operations Center team performance
- Incidents by source, severity and other parameters.

To do this, your IT Ops team is probably wasting precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and update. Sound familiar?

Utilizing a unified analytics approach can change all of that and give back hours that your IT Ops team doesn’t have!

Join this webinar to learn how BigPanda Unified Analytics, purpose-built for IT Ops reporting and analysis, can help you quickly and easily analyze, visualize and improve your key IT Ops KPIs and metrics.
Recorded Dec 5 2018 40 mins
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Presented by
Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
Presentation preview: Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it

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  • Can AIOps cure your service desk problems? Apr 24 2019 4:00 pm UTC 30 mins
    Mohan Kompella, Senior Director, Product Marketing @BigPanda
    If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues:

    A single outage or disruption creating hundreds of tickets
    Critical contextual information missing from these tickets
    Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration

    What's the cure? AIOps.

    When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.
  • Can AIOps Really Reduce IT Noise? Recorded: Mar 14 2019 34 mins
    Mohan Kompella, Senior Director, Product Marketing at BigPanda
    If you’re part of a NOC or an IT Ops team, or if you manage one, you know that overwhelming IT noise is your #1 enemy.

    It floods your teams with false-positives, it buries critical root-cause events and it makes it hard to proactively detect expensive P1 and P0 outages.

    But can AIOps tools be the answer?

    Join us for a 30-minute webinar to learn if AIOps (IT Ops tools powered by AI and ML) can help you:

    •Eliminate - not just reduce - IT noise
    •Create correlated incidents that point to the probable root cause
    •Help you catch P2s and P3s before they become customer-impacting P1 and P0 outages.
  • Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it Recorded: Dec 5 2018 40 mins
    Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
    Your IT Operations execs and your service owners want reporting that shows easy-to-understand reports on:

    - Application and service uptime and performance
    - IT Ops and Network Operations Center team performance
    - Incidents by source, severity and other parameters.

    To do this, your IT Ops team is probably wasting precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and update. Sound familiar?

    Utilizing a unified analytics approach can change all of that and give back hours that your IT Ops team doesn’t have!

    Join this webinar to learn how BigPanda Unified Analytics, purpose-built for IT Ops reporting and analysis, can help you quickly and easily analyze, visualize and improve your key IT Ops KPIs and metrics.
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  • Title: Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it
  • Live at: Dec 5 2018 9:00 pm
  • Presented by: Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
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