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Application Monitoring in the Enterprise: Frustration, Pain, and Hope

Redesigning a monitoring platform in a large enterprise is no easy feat: it's ripe with pitfalls, gotchas, and comes with plenty of frustrating aspects that smaller companies don't often experience. Seemingly simple questions around "Who gets paged for this?" can turn into a week's worth of meetings, and never mind coming to consensus around what tools you should be using.

Join Mike Julian, author of O'Reilly's Practical Monitoring and Editor/Analyst at Monitoring Weekly, as he shares tales of people who have led an overhaul of monitoring systems in large companies, as well as his own experiences. When you attend, you will hear about:
- Went well, what went wrong, and what they would do differently next time
- Understanding the *real* pains your internal customers are experiencing
- How to get buy-in (and budget!) for your major changes
- Designing a platform architecture that won't lead to ruin six months in

...

Mike Julian is the CEO of The Duckbill Group, a consultancy helping companies lower their AWS bills. When he's not wondering what he's gotten himself into, Mike is the host of the Real World DevOps Podcast and editor/analyst at Monitoring Weekly. He wrote Practical Monitoring (O'Reilly), a book about actionable ways to improve your monitoring. He was previously an SRE/DevOps Engineer/system administrator for companies such as Taos Consulting, Peak Hosting, Oak Ridge National Laboratory, and many more. Mike is originally from Knoxville, TN (Go Vols!) and currently resides in Portland, OR.
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Presentation preview: Application Monitoring in the Enterprise: Frustration, Pain, and Hope

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  • Application Monitoring in the Enterprise: Frustration, Pain, and Hope Jun 11 2019 4:00 pm UTC 60 mins
    Mike Julian, CEO, Duckbill Group
    Redesigning a monitoring platform in a large enterprise is no easy feat: it's ripe with pitfalls, gotchas, and comes with plenty of frustrating aspects that smaller companies don't often experience. Seemingly simple questions around "Who gets paged for this?" can turn into a week's worth of meetings, and never mind coming to consensus around what tools you should be using.

    Join Mike Julian, author of O'Reilly's Practical Monitoring and Editor/Analyst at Monitoring Weekly, as he shares tales of people who have led an overhaul of monitoring systems in large companies, as well as his own experiences. When you attend, you will hear about:
    - Went well, what went wrong, and what they would do differently next time
    - Understanding the *real* pains your internal customers are experiencing
    - How to get buy-in (and budget!) for your major changes
    - Designing a platform architecture that won't lead to ruin six months in

    ...

    Mike Julian is the CEO of The Duckbill Group, a consultancy helping companies lower their AWS bills. When he's not wondering what he's gotten himself into, Mike is the host of the Real World DevOps Podcast and editor/analyst at Monitoring Weekly. He wrote Practical Monitoring (O'Reilly), a book about actionable ways to improve your monitoring. He was previously an SRE/DevOps Engineer/system administrator for companies such as Taos Consulting, Peak Hosting, Oak Ridge National Laboratory, and many more. Mike is originally from Knoxville, TN (Go Vols!) and currently resides in Portland, OR.
  • Make the most of your APM/NPM Tools with AIOps May 23 2019 4:00 pm UTC 45 mins
    Jason Trunk & Iain Armstrong, BigPanda
    Like most enterprises, you've likely invested in best-in-class APM and NPM tools.

    But now, do you find that your NOC and IT Ops teams are

    - Sifting through thousands of APM and NPM alerts to determine business impact in real-time?
    - Endlessly tweaking thresholds and suppressing alerts to catch disruptions, problems and outages in time?
    - Constantly living with the fear of missing important alerts?

    Join Jason Trunk and Iain Armstrong from BigPanda as they explain how to use AIOps to help you unlock the full value of your APM and NPM investments. Help your NOC and IT Ops teams finally take full advantage of the deep monitoring data generated by these tools.
  • Can AIOps cure your service desk problems? Recorded: Apr 24 2019 34 mins
    Mohan Kompella, Senior Director, Product Marketing @BigPanda
    If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues:

    A single outage or disruption creating hundreds of tickets
    Critical contextual information missing from these tickets
    Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration

    What's the cure? AIOps.

    When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.
  • Can AIOps Really Reduce IT Noise? Recorded: Mar 14 2019 34 mins
    Mohan Kompella, Senior Director, Product Marketing at BigPanda
    If you’re part of a NOC or an IT Ops team, or if you manage one, you know that overwhelming IT noise is your #1 enemy.

    It floods your teams with false-positives, it buries critical root-cause events and it makes it hard to proactively detect expensive P1 and P0 outages.

    But can AIOps tools be the answer?

    Join us for a 30-minute webinar to learn if AIOps (IT Ops tools powered by AI and ML) can help you:

    •Eliminate - not just reduce - IT noise
    •Create correlated incidents that point to the probable root cause
    •Help you catch P2s and P3s before they become customer-impacting P1 and P0 outages.
  • Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it Recorded: Dec 5 2018 40 mins
    Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
    Your IT Operations execs and your service owners want reporting that shows easy-to-understand reports on:

    - Application and service uptime and performance
    - IT Ops and Network Operations Center team performance
    - Incidents by source, severity and other parameters.

    To do this, your IT Ops team is probably wasting precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and update. Sound familiar?

    Utilizing a unified analytics approach can change all of that and give back hours that your IT Ops team doesn’t have!

    Join this webinar to learn how BigPanda Unified Analytics, purpose-built for IT Ops reporting and analysis, can help you quickly and easily analyze, visualize and improve your key IT Ops KPIs and metrics.
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  • Title: Application Monitoring in the Enterprise: Frustration, Pain, and Hope
  • Live at: Jun 11 2019 4:00 pm
  • Presented by: Mike Julian, CEO, Duckbill Group
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