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Conquer Change—Fast-track Incident Resolution for Fast-moving IT

IT Ops, NOC and DevOps teams today are dealing with outages that are more frequent, longer, and painful, than ever before. That’s because legacy Root Cause Analysis tools and techniques, based on out-of-date CMDBs and topology maps, are failing these teams.

The only way to solve this problem is to reimagine root cause analysis for fast-moving IT.

Join Chris Christy, VP of Technology & Operations at WarnerMedia, and Elik Eizenberg, co-founder and CTO at BigPanda as they discuss why legacy tools and techniques are a bottleneck to incident management in the modern enterprise and how two brand new features from BigPanda can help IT Ops, NOC and DevOps teams in these enterprises fast-track incident resolution.
Recorded Nov 20 2019 43 mins
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Presented by
Chris Christy, Vice President, Technology & Operations, WarnerMedia & Elik Eizenberg, Co-Founder & CTO
Presentation preview: Conquer Change—Fast-track Incident Resolution for Fast-moving IT

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  • IT Ops Demystified: Event Chaos or Enrichment? Recorded: Jun 18 2020 32 mins
    Jason Walker, Field CTO, BigPanda & Scott Stradley, Field CTO, BigPanda
    IT Ops teams are more like data scientists today. They spend an inordinate amount of time sifting through events and creating manual processes to mash up dozens (if not more) types of data to create a big picture view of what’s happening across their IT environment.

    What’s changed in the last five years? In this session, BigPanda Field CTO Jason will explain what’s possible when you can create a big picture by enriching incidents with contextual information and unifying analytics.
  • An Overview of Roles in Incident Management Recorded: Jun 4 2020 35 mins
    Rob Schnepp, General Partner, Blackrock 3 & Iain Armstrong, AVP Sales Engineering, BigPanda
    While the Incident Commander is most often talked about, when it comes to incident management, there are several other key roles to build processes around: the Liaison Officer, SMEs, customers, executives, and internal stakeholders. Find out what each role needs and what they contribute in this four-part series of webinars.

    An overview of roles in incident management - June 4th, 2020

    In the first webinar of the series, Blackrock 3 academy leader, Ron Schepp, will explain why time is the only non-renewable resource of incident response. The only thing responders can do is manage it as efficiently as possible.

    As the incident clock keeps ticking, money may be lost, a company’s reputation takes a hit, and the trust you spent time to build is eroding with each passing second.

    Taking the command staff approach to incident response is a force multiplier of skills, and a way for a response team to manage the chaos as fast as it’s occurring. Find out what it takes to manage the three critical swim lanes of incident management: Command, Communications and Problem-solving.
  • IT Ops Demystified: Can Observability Improve IT Ops? Recorded: May 28 2020 34 mins
    Jason Walker, Field CTO, BigPanda & Scott Stradley, Field CTO, BigPanda
    IT Ops and DevOps organizations constantly record hundreds of thousands of metrics and events at every layer of their applications, environments and deployment pipeline. The question is “what do they learn from that data?” And “what will they do differently with the knowledge?” And of course, “who else has access to the information to take action?”

    In this session, BigPanda Field CTOs Jason Walker and Scott Stradley will talk about monitoring challenges and how to build the right monitoring strategy, tools and processes to collect alerts and turn them into meaningful insights and actions.
  • A Tale of Two ITOps Teams Recorded: Apr 8 2020 61 mins
    Nancy Gohring Senior Analyst, 451 Research & Mohan Kompella, VP of Product Marketing, BigPanda
    Imagine two IT Ops teams.

    One lives in constant fear that somewhere, someone will change something seemingly benign and trigger the dreaded P1 incident. They spend entirely too many hours of their lives on calls between 15 different teams trying to figure it out what caused the outage, while the clock ticks, MTTR rates skyrocket and customer satisfaction plummets.

    The other decided to take a phased approach to IT Ops modernization. As the business adopted new technologies, so did they. Consolidation of data across all monitoring tools. Artificial Intelligence (AI) / Machine Learning (ML) to automatically reduce the noise and identify root cause in real-time. And automation of key incident management workflows. Improved NOC productivity, increased L1 resolution rates, prevented P3s and P2s from becoming P0s and P1s, reduced ticket volume, reduced MTTD, MTTA and MTTR, and most importantly, made customers happier.

    If one of these teams sounds familiar, join Nancy Gohring, Principal Analyst at 451 Research, and Mohan Kompella, VP of Product Marketing at BigPanda on Wednesday, April 8 at 10am PDT for a 45-minute live webinar. They will share:

    - How the cloud and hybrid IT are turning up the heat on the first IT Ops team
    - Why AI and ML can help them shortcut the path to "what’s down? what happened? what changed?"
    - Why automated IT Operations is within your reach this year...as long as you do three things
  • No...the AIOps train hasn't left the station Recorded: Mar 18 2020 60 mins
    Charlie Aruajo, Principal Analyst, Intellyx & Mohan Kompella, VP, Product Marketing, BigPanda
    If you read tech news or listen to noisy vendors, you could believe that AIOps is now mainstream and wonder how you fell so woefully behind or what you are missing out on.

    Rest assured. You are not alone. Despite all the hype and punditry from the chattering classes around AIOps, most enterprises are just getting started — or haven’t started at all. The AIOps train is just picking up steam, and you can still get on.

    As you think about your journey to autonomous IT operations, don't miss this webinar with Charlie Aruajo, Principal Analyst with industry analyst firm, Intellyx. Charlie will help break down the mystery of AIOps with some basic questions:
    - AIOps - what's your "why?"
    - How can AIOps transform your IT Ops data into insights?
    - What value can you expect from IT Ops improvements enabled by AIOps?

    Join Charlie as he draws on 20+ years of experience leading successful transformational programs for F1000 companies. Use what he knows to get on the right track with AIOps and learn how BigPanda has helped customers chart a pragmatic course to autonomous IT operations, adopting AIOps at their own pace.
  • Can AIOps Cure Your Service Desk Problems? Recorded: Jan 14 2020 33 mins
    Mohan Kompella, Senior Director, Product Marketing @BigPanda
    If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues:

    A single outage or disruption creating hundreds of tickets
    Critical contextual information missing from these tickets
    Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration

    What's the cure? AIOps.

    When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.
  • Can AIOps Really Reduce IT Noise? Recorded: Jan 7 2020 33 mins
    Mohan Kompella, Senior Director, Product Marketing at BigPanda
    If you’re part of a NOC or an IT Ops team, or if you manage one, you know that overwhelming IT noise is your #1 enemy.

    It floods your teams with false-positives, it buries critical root-cause events and it makes it hard to proactively detect expensive P1 and P0 outages.

    But can AIOps tools be the answer?

    Join us for a 30-minute webinar to learn if AIOps (IT Ops tools powered by AI and ML) can help you:

    •Eliminate - not just reduce - IT noise
    •Create correlated incidents that point to the probable root cause
    •Help you catch P2s and P3s before they become customer-impacting P1 and P0 outages.
  • AIOps:What IT Ops, NOC & DevOps Teams Need to Successfully Support AWS Migration Recorded: Oct 8 2019 48 mins
    Kelly Looney, Global DevOps Lead at AWS & Elik Eizenberg, Co-Founder and CTO at BigPanda
    Migrating to Amazon Web Services (AWS) and modernizing your applications is a no-brainer for enterprises today.

    But this can create major problems for your IT Ops, NOC & DevOps teams who’ll now have to:

    - Sift through the tsunami of alerts generated by all of your silo-ed monitoring tools
    - Detect, investigate and resolve your incidents in real-time, and
    - Satisfy your demanding users and customers 24x7x365

    Where can AIOps help, and what can IT Ops, NOC and DevOps teams do?

    Join this Webinar to hear Kelly Looney, Global DevOps Lead at AWS and Elik Eizenberg, Co-Founder and CTO at BigPanda discuss the challenges IT Ops teams face as their organizations embrace the cloud, the impact on users and customers, and why AIOps tools like BigPanda can be the solution.
  • Do legacy root cause analysis techniques still work for modern, fast-moving IT? Recorded: Oct 7 2019 53 mins
    Nancy Gohring, Senior Analyst at 451 Research, and Elik Eizenberg, CTO and Co-Founder at BigPanda
    Legacy root cause analysis (RCA) techniques based on CMDBs and topology maps are failing IT Ops, NOC and DevOps teams.

    CMDBs and topology maps are out-of-date and struggling to be relevant because IT today is fast-moving and application and service architectures are increasingly ephemeral.

    What’s the impact? Incidents and outages that are

    * more frequent,

    * more prolonged, and

    * more painful for customers and users.

    What should enterprises do? Join Nancy Gohring, Senior Analyst at 451 Research, and Elik Eizenberg, CTO and Co-Founder at BigPanda as they discuss why fast-moving IT changes the game for IT Ops, why legacy approaches to root cause analysis are no longer working and what can help enterprises solve this critical problem.
  • [Panel] The New Era of Proactive Problem & Incident Management in the Enterprise Recorded: Aug 22 2019 58 mins
    Elisabeth Thomas, Mohan Kompella, Christoph Goldenstern, Beverly Weed-Schertzer
    As AI-enabled tools continue to make a mark on IT operations, the face of proactive problem and incident management in the enterprise is starting to change.

    From making IT staff roles’ easier to encouraging self-service, there is a broad range of AI-powered solutions on offer. Join leading ITSM experts as they debate the complexities, functionalities, benefits and considerations of next-generation cloud and hybrid problem and incident management tools.

    Moderator: Elisabeth Thomas, Launch Product Marketing
    Panellists: Christoph Goldenstern - VP, Kepner Tregoe; Mohan Kompella - VP, BigPanda and Beverly Weed-Shertzer - ITSM Author
  • Autonomous or Bust - What Is The Future of IT Operations? Recorded: Jul 11 2019 60 mins
    Nancy Gohring Senior Analyst, Application and Infrastructure Performance 451 Research, Mohan Kompella AVP of Product BigPanda
    Understaffed, overwhelmed and overworked. IT Ops, NOC and DevOps teams are under siege like never before. IT execs, leaders and managers must answer three burning questions:

    1. How can IT Ops support new digital services that rely on today’s dynamic, fragmented & complex IT stack?

    2. At the same time, how should IT Ops support legacy applications, services and tools?

    3. And…how can IT Ops do it all without breaking the bank, or their teams?

    Join Nancy Gohring from 451 Research and BigPanda on July 11th at 10am PST as they discuss the future of IT Ops, how AI and ML are opening up a new frontier of autonomous operations, and why forward-looking IT leaders must embrace it to succeed.
  • Application Monitoring in the Enterprise: Frustration, Pain, and Hope Recorded: Jun 11 2019 48 mins
    Mike Julian, CEO, Duckbill Group
    Improving application monitoring platform in a large enterprise is no easy feat: it's ripe with pitfalls, gotchas, and comes with plenty of frustrating aspects that smaller companies don't often experience. Seemingly simple questions around "Who gets paged for this?" can turn into a week's worth of meetings, and never mind coming to consensus around what tools you should be using.

    Join Mike Julian, author of O'Reilly's Practical Monitoring and Editor/Analyst at Monitoring Weekly, on June 11th at 9am Pacific as he shares advice from people who have led an overhaul of monitoring systems in large companies, as well as his own experiences. When you attend, you will hear about:

    - Why monitoring in an enterprise is so difficult
    -Understanding the *real* pains your internal customers are experiencing
    - How to get buy-in (and budget!) for your major changes
    - Designing a platform architecture that won't lead to frustration six months in


    Mike Julian is the CEO of The Duckbill Group, a consultancy helping companies lower their AWS bills. When he's not wondering what he's gotten himself into, Mike is the host of the Real World DevOps Podcast and editor/analyst at Monitoring Weekly. He wrote Practical Monitoring (O'Reilly), a book about actionable ways to improve your monitoring. He was previously an SRE/DevOps Engineer/system administrator for companies such as Taos Consulting, Peak Hosting, Oak Ridge National Laboratory, and many more. Mike is originally from Knoxville, TN (Go Vols!) and currently resides in Portland, OR.
  • Make the most of your APM/NPM Tools with AIOps Recorded: May 23 2019 43 mins
    Jason Trunk & Iain Armstrong, BigPanda
    Like most enterprises, you've likely invested in best-in-class APM and NPM tools.

    But now, do you find that your NOC and IT Ops teams are

    - Sifting through thousands of APM and NPM alerts to determine business impact in real-time?
    - Endlessly tweaking thresholds and suppressing alerts to catch disruptions, problems and outages in time?
    - Constantly living with the fear of missing important alerts?

    Join Jason Trunk and Iain Armstrong from BigPanda as they explain how to use AIOps to help you unlock the full value of your APM and NPM investments. Help your NOC and IT Ops teams finally take full advantage of the deep monitoring data generated by these tools.
  • Why IT Ops Reporting is Broken and How Unified Analytics Can Fix it Recorded: Dec 5 2018 40 mins
    Mohan Kompella, Senior Director, Product Marketing @ BigPanda.io
    Your IT Operations execs and your service owners want reporting that shows easy-to-understand reports on:

    - Application and service uptime and performance
    - IT Ops and Network Operations Center team performance
    - Incidents by source, severity and other parameters.

    To do this, your IT Ops team is probably wasting precious hours every week, wrangling with spreadsheets and general-purpose reporting tools that are hard to use and update. Sound familiar?

    Utilizing a unified analytics approach can change all of that and give back hours that your IT Ops team doesn’t have!

    Join this webinar to learn how BigPanda Unified Analytics, purpose-built for IT Ops reporting and analysis, can help you quickly and easily analyze, visualize and improve your key IT Ops KPIs and metrics.
AIOps driven platform that delivers extraordinary digital experiences
BigPanda helps IT Ops, NOC & DevOps teams who want to detect, investigate and resolve IT incidents faster and more easily than ever before, on their journey to Autonomous Operations. BigPanda helps our customers deliver extraordinary digital experiences by turning IT noise into insights, automating incident management, and unifying fragmented IT operations. BigPanda helps manage the sea of logs and events coming from dozens of applications, systems and networks with the most easily-deployed and easiest-to-use event correlation platform, powered by AIOps and Open Box Machine Learning.

Customers like Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Insight Partners, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information

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  • Title: Conquer Change—Fast-track Incident Resolution for Fast-moving IT
  • Live at: Nov 20 2019 8:00 pm
  • Presented by: Chris Christy, Vice President, Technology & Operations, WarnerMedia & Elik Eizenberg, Co-Founder & CTO
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