Can AIOps Cure Your Service Desk Problems?

Presented by

Mohan Kompella, Senior Director, Product Marketing @BigPanda

About this talk

If you use ServiceNow, JIRA or another service desk system, your helpdesk and ITSM teams have probably run into some of these issues: A single outage or disruption creating hundreds of tickets Critical contextual information missing from these tickets Duplicate and wasted efforts because your service desk and your monitoring tools are not connected through a bi-directional integration What's the cure? AIOps. When you adopt AIOps with BigPanda, in about 8-12 weeks, you can reduce your ticket volume by up to 99%, use information from your CMDB, inventory databases, spreadsheets and excel files to add critical context to your tickets, and unify workflows between your IT Ops, helpdesk and ITSM teams.

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BigPanda helps IT Ops, NOC & DevOps teams who want to detect, investigate and resolve IT incidents faster and more easily than ever before, on their journey to Autonomous Operations. BigPanda helps our customers deliver extraordinary digital experiences by turning IT noise into insights, automating incident management, and unifying fragmented IT operations. BigPanda helps manage the sea of logs and events coming from dozens of applications, systems and networks with the most easily-deployed and easiest-to-use event correlation platform, powered by AIOps and Open Box Machine Learning. Customers like Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Insight Partners, Mayfield, and Battery Ventures. Visit www.bigpanda.io for more information