Name: Analytics and Reporting Maturity - Real Talk Webinar Series
Start: 2023-02-23T23:22:00Z
End: 2023-02-23T23:22:34.000Z
Location: BrightTALK
Rating: 0

BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.

Dashboards are essential for turning observability data into actionable ITOps and incident management insights. However, creating an impactful dashboard requires more than charts and widgets. It starts with a clear vision of what to measure and how best to display it. 

Join us on Wednesday, April 23 as we: 
*   Review critical steps of planning a dashboard—emphasizing the importance of defining objectives before building.
*   Provide an overview of how to use templated dashboards BigPanda provides out of the box.
*   Share navigation basics for creating widgets, including filters to refine data views. 
*   Highlight how to leverage functions in widget data points for deeper insights.

To bring it all together, we’ll showcase real-world examples of commonly used BigPanda dashboards that improve alert quality, MTTx, and problem management processes. Whether you're new to dashboard design or looking to enhance your skills, this session will offer practical strategies to help you create dashboards that truly support your goals. 

Join us and take your dashboard-building expertise to the next level!

Purpose-Built Dashboards for Actionable Insights

Fragmented data and processes across IT Operations and Incident Management teams prevent large enterprises from improving data sharing and optimizing incident workflows. EMA research shows that unifying data between the service desk and operations teams boosts productivity, enhances user experience, and accelerates issue resolution.

In this webinar, we’ll discuss how Sony uses BigPanda AIOps to expand situational awareness from the NOC to Incident Management teams, optimize their ITSM platform, accelerate response times, and improve root cause identification.

You'll leave this webinar with practical advice on how to:
- Improve alert quality for more efficient detection, triage, and post-mortem analysis
- Quickly identify root cause with actionable, rich context for Incident Management teams
- Scale Incident Management by integrating AIOps within your ITSM platform

How Sony expanded AIOps insights to Incident Management teams

Join us this International Women’s Day as we celebrate the achievements of women driving innovation in IT Operations & ITSM. Building on last year’s momentum, this conversation highlights their experiences, insights, and impact in shaping the future of technology.

This year, we’re diving deeper into industry-specific insights with a distinguished panel of women tech leaders who have made an impact in Operations & ITSM at their companies. They’ll share their experiences in breaking barriers, driving innovation, and navigating the unique challenges of operating in a field where automation and AI are reshaping the landscape.

Attendees can expect to learn about:
- The evolving role of women leaders in IT Operations & ITSM and their impact on the field
- Strategies for career growth and overcoming challenges in a traditionally male-dominated space
- How AI is transforming IT Operations & ITSM and creating new opportunities for professionals across the industry
- Practical approaches to building a strong professional brand in IT

EMEA: Women in IT Operations & ITSM: Leadership that Drives Impact

North America: Women in IT Operations & ITSM: Leadership that Drives Impact

Fragmented operational data and knowledge have outpaced human scalability, overwhelming incident management teams and hindering efficient investigation.

Solve these challenges and save an average of 30 minutes per task during investigation by streamlining incident management with Biggy AI, the interactive AI purpose-built for incident responders. Equip service teams with AI-powered situational awareness to instantly troubleshoot and gain deeper insights on root cause and remediation steps right within your current workflows using Slack or Teams.

In this webinar you will learn how to: 
- Accelerate incident analysis
- Automate troubleshooting
- Optimize incident collaboration across teams

Surface and automate insights to accelerate investigation with Biggy AI

The emergence of AI has already transformed how businesses invest in and manage IT infrastructure. 

Join our industry experts as they look ahead to 2025 and share their individual observations and predictions of how ITOps orgs will further innovate and transform over the next 12-18 months. 

Our experts will discuss:
- Key takeaways from our 2024 AI predictions and how they unfolded 
- The rise of GenAI and its implications 
- The market trends of 2025 and where we see it headed

Top AIOps predictions for 2025

The news is full of information on how businesses can utilize GenAI. Many organizations are implementing AI to solve real-world ITOps and service management challenges like siloed data and teams, manual workflows, and team inefficiency. 

This webinar will highlight how GenAI can significantly improve incident response processes to provide actionable results. Hear from BigPanda and CDW technology executives about key challenges facing enterprise IT incident response teams and how to use GenAI to improve team efficiency and service reliability effectively.

Gain their perspective about:
- GenAI market trends that directly affect ITOps and ITSM
- Where GenAI can provide the most benefits in IT organizations
- Best practices and how to get started

Integrate GenAI to improve incident response

Amidst the AI hype, many organizations struggle to achieve tangible value from their investments. This is especially true with AIOps, where common challenges include difficulty clarifying use cases and measuring success. 

With the BigPanda platform, organizations can realize significant value within weeks of implementation. For example, customers have achieved:
- 80% noise reduction in just eight weeks
- 25% faster MTTR reduction in 90 days

Join our webinar to discover how you can use the BigPanda platform to:
- Create efficiencies across IT operations
- Realize and measure business value
- Overcome common AIOps adoption challenges

How to achieve fast time to value with AIOps

Maintaining high availability and meeting strict SLAs are critical, especially for financial services IT teams. Outages and slow digital transformation can damage customer trust and your bottom line.

Whether your goal is to optimize incident operations, enhance ITSM, or accelerate digital transformation, AIOps can be the key to overcoming challenges. 

Join industry experts to explore how AIOps can help financial institutions:
- Speed up incident resolution and improve operational efficiency.
- Identify key characteristics and use cases for AIOps.
- Understand the technical requirements for successful AIOps implementation.

AIOps for Financial Services: Compliance, Reliability

As you strive to maintain high availability and avoid downtime, meeting customers' growing expectations for fast, reliable services is more challenging.

Whether you’re looking for a solution to optimize your incident management or enhance your current ITSM and observability tools, AIOps can help you improve processes and outcomes.

Join industry experts to learn more about:
- How AIOps can help you overcome common IT obstacles
- Key characteristics and use cases an AIOps implementation should cover
- Essential technical requirements to achieve positive outcomes

Ultimate guide to identifying the perfect AIOps platform

Spoiler: AIOps maturity does not happen overnight, yet achieving positive outcomes is within reach with the proper technology and a clear plan for success. 

The first steps are to create a framework, set benchmarking goals and expected outcomes, and align them with enterprise-grade best practices.

Join this webinar to learn how to realize value quickly, achieving measurable gains in operational efficiency and service availability in only a few weeks.

You will learn how to:
- Set benchmark goals and actionable next steps
- Improve event normalization and alert enrichment
- Prepare your data and organization to take advantage of AI

Roadmap to AIOps maturity — Part 1: Event normalization & alert enrichment

The current IT and service operations landscape is desperate for change: High-touch integrations have plagued traditional event-management with varied results. Systems are rigidly rules-based, difficult, and expensive to maintain. ITOps & incident management teams are burnt out. Adoption of new, innovative tech is daunting, if not impossible. 

Generative AI is not a silver bullet, but it can alleviate these challenges when deployed with the right technology that delivers context for a clear view of every incident and a clear framework that breaks down silos between teams, tools, and workflows.

Join BigPanda as they discuss:

- Benefits of full-context operations for both ITOps and incident management teams
- How AI delivers incident context to drive business outcomes
- A practical approach to getting started with AI-powered tools

AIOps 101: Using Gen AI to Deliver Context & Remediate Faster

Explore a new enterprise SaaS solution that better integrates event and incident management. 

NOC and ITOps can more easily convert observability data into actionable alerts without depending on manual rules through enrichment. The operational context generated is now available to Service Operations teams to deliver highly informed insights into incident impact and root cause using AI and Generative technologies without modifying the configuration of their ITSM platform. 

Join our interactive webinar to learn how event management improves incident management workflows, but also supports cost-effective and scalable Generative AI ITSM use cases and Copilots. Don’t miss how this new combination also drives data-driven strategies to improve CMBD accuracy and ITSM value.

BigPanda & ServiceNow: Scale IT service operations with modern event management

According to EMA Research in 2024, 82% of IT organizations characterized incidents and outages as increasing each year despite millions of dollars invested in observability and ITSM solutions year over year. 
However, increases are not inevitable. 
EMA research reveals that 18% of IT organizations are going against the trend, actually decreasing incidents and outages through technology, processes, and practices.
Join BigPanda and EMA Research in a practical discussion on how enterprise IT organizations approach modern incident management, real-world automation, and how Generative AI solutions impact incidents and outages.

Real-world strategies for incident management and prevention

Artificial Intelligence for IT Operations, commonly referred to as AIOps, is a transformative approach that combines the power of Artificial Intelligence (AI),
Machine Learning (ML) and Generative technologies with traditional IT and Service Management Operations. AIOps is designed to automate processes and identify problems proactively and resolve them faster, making it an indispensable tool for delivering greater service availability and operational efficiency.

Join our panel session where Adam Blau, Senior Director, Product Marketing at BigPanda and Colin McNaughton, Principle Technical Marketing Manager -Ansible Automation at Red Hat discuss their views on where AIOps and automation is headed in 2024 and beyond, the key benefits that come with utilizing AIOps and automation, and how with full context you’re able to elevate your AIOps strategies.

Future of AIOps & Automation in 2024 and Beyond: Trends that we can't miss

Migrating from legacy IT systems like Netcool poses challenges. These include updating processes,  upgrading or phasing out old systems, and others.

The needs of today's complex IT environments require modernization to close existing gaps.

We understand that migrating off legacy systems like Netcool is hard and requires a lot of time to accomplish. Here at BigPanda, we’ve helped numerous customers modernize. During this webinar, we want to share:
1. Recommended milestones and timelines for a seamless modernization journey
2. Real-world examples of enterprises that have successfully migrated with BigPanda's assistance
3. Key lessons and best practices for enhancing operational efficiency during modernization

Migrating from legacy systems: Lessons for modernization

Ever wondered what you can actually do with AIOps once your organization has embraced it? It all depends on your level of IT Ops maturity and there are specific metrics that make a difference. 

Check out this 30-minute on-demand webinar where our experts will provide real-life examples of how businesses are leveraging AIOps.

Analytics and Reporting Maturity - Real Talk Webinar Series

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Analytics and Reporting Maturity - Real Talk Webinar Series

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