Name: A customer journey: The road from IT Ops to AIOps
Start: 2021-07-07T18:30:00Z
End: 2021-07-07T18:30:35.000Z
Location: BrightTALK

BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.

Join this webinar to hear from a panel of innovative managed service providers (MSPs) as they discuss how they differentiate and transform their operations, prove their value, and increase profitability in a competitive market. In this discussion with Verinext, Dataprise, and Mission Cloud, we will explore how industry leaders leverage AI to automate operations, differentiate their service offerings, and provide a better customer experience. 

Learn how these MSPs are using data and reporting not only to measure their own success but also to communicate tangible value and ROI to their customers. Discover how real-world MSPs utilize Agentic ITOps to overcome operational challenges, streamline their processes, and turn metrics into effective tools for customer engagement.

Learn How to Boost MSP Profitability with Verinext, Dataprise & Mission Cloud

As enterprise IT grapples with rising complexity, scaling challenges, and costly incidents, agentic AI offers a solution. Agentic AI allows organizations to harness a broad, differentiated dataset that unlocks the long tail of information in chat histories, call transcripts, ITSM logs, manual workflows, and more. Using this data, I&O teams can gain instant access to organizational insights to detect, respond to, and prevent IT incidents at machine speed. 

Put simply, agentic AI holds the keys to transforming ITOps and ITSM. Making this a reality in organizations has remained elusive, but BigPanda offers a pragmatic path forward.

Join us for Laying the Data Foundation for Agentic ITOps, where we’ll demystify the concept of agentic IT operations and lay out a progressive, actionable approach to making it real inside your organization. 

This webinar breaks down the phases of adoption and outlines the data strategy needed to transition from reactive operations to intelligent, AI-driven automation. You'll learn how to use your existing — often messy or incomplete — data to unlock value and guide you through building a foundation that enables adaptive, autonomous agents to reduce toil, accelerate response times, and improve reliability, without waiting for perfect data or a perfect plan.

Laying the Data Foundation for Agentic ITOps

Stop firefighting and start preventing. See how BigPanda AI Incident Prevention uses AI-powered change analysis to predict and prevent incidents before they impact the customer experience. BigPanda uses AI to surface deep context and analyze changes with historical insights to provide a holistic picture on the potential impact of changes — powering more accurate risk scoring, efficient change reviews, and relevant suggested mitigation steps. 

Join this session to see a live demo of our proactive, scalable approach to IT change management and learn how AI Incident Prevention is helping teams streamline approvals, deploy safely at scale, and operate with confidence.

Prevent the Next Incident: See Change Risk Management in Action

Enterprises face mounting pressure to reduce spend, streamline operations, and prove ROI on monitoring and observability investments. Without a comprehensive framework to measure tool performance, many ITOps teams struggle to decide what to keep, optimize, or retire.

In this webinar, we’ll share findings from the latest Monitoring and Observability Tool Effectiveness report, based on anonymized data and detailed monitoring tool assessments from 130 large enterprises, to detail the BigPanda vendor-agnostic framework for evaluating, improving, and rationalizing your observability stack.

You’ll learn:
+ How to pinpoint tools that deliver actionable signals versus those that create costly noise
+ Why coverage alone is a poor predictor of impact — and which KPIs truly matter
+ A data-driven approach to identify optimization opportunities across the stack

Join us to walk away with a data-driven playbook that will help you protect your budget and enhance the actionability of your monitoring tools.

The Role of Event Intelligence in Monitoring and Observability Tool Rationalization

Join us for a demonstration of how the BigPanda AI Incident Assistant unlocks learned and tacit knowledge to drive smarter decisions and more efficient operations. We’ll explore how to harness existing ITSM data and messy or incomplete data to address your most pressing incident management use cases, from major incidents and network outages to SME escalations and bridge calls.

Hear from our AI product experts as they walk through a progressive data strategy, including a realistic timeline to get started and a clear path to demonstrate measurable impact. You’ll walk away with a clear understanding of how BigPanda can fill knowledge gaps, inform continuous learning loops, and accelerate incident response.

Unlock Tacit Knowledge: A Pragmatic Path to Faster, Smarter Incident Management

Modern IT environments generate massive volumes of alerts, but without proper context, even the most advanced AIOps tools can fall short. This session will focus on Enrichment—the process of appending valuable, contextual metadata to alerts to make them more understandable, more actionable, and more useful in real-time triage and incident resolution.

BigPanda Principal Engineer Tony Bermeo will walk attendees through the fundamentals of enrichment, including how organizations can leverage existing sources like CMDBs, APM tools, cloud metadata, and custom files to build a richer, more insightful incident payload. We’ll highlight common challenges around noisy alerts, root cause isolation, and slow MTTR—and show how enrichment directly addresses these gaps.

Through live demonstrations and real-world examples, you'll see how BigPanda customers are using enrichment to:

*  Standardize payloads across diverse monitoring tools
*  Automate alert correlation with more precision
*  Empower frontline teams with context-driven dashboards.
*  Improve alert quality, reduce resolution times, and streamline operational workflows.

Whether you're just getting started with AIOps or looking to deepen your enrichment strategy, this session will offer best practices and practical takeaways to level up your incident management.

The Art of Enrichment:  Driving Actionable Outcomes with Data

Dashboards are essential for turning observability data into actionable ITOps and incident management insights. However, creating an impactful dashboard requires more than charts and widgets. It starts with a clear vision of what to measure and how best to display it. 

Join us on Wednesday, April 23 as we: 
*   Review critical steps of planning a dashboard—emphasizing the importance of defining objectives before building.
*   Provide an overview of how to use templated dashboards BigPanda provides out of the box.
*   Share navigation basics for creating widgets, including filters to refine data views. 
*   Highlight how to leverage functions in widget data points for deeper insights.

To bring it all together, we’ll showcase real-world examples of commonly used BigPanda dashboards that improve alert quality, MTTx, and problem management processes. Whether you're new to dashboard design or looking to enhance your skills, this session will offer practical strategies to help you create dashboards that truly support your goals. 

Join us and take your dashboard-building expertise to the next level!

Purpose-Built Dashboards for Actionable Insights

Your business has stellar NOC, L2 and L3 incident response teams to safeguard uptime and prevent outages for your apps and services. These teams however work in isolated silos, hindered by fragmented teams, tools and data that makes it seem impossible to automate event and incident management workflows. 

In fact, these siloed operations can be as destructive as the Stay-Puft Marshmallow Man, stagnating the adoption of Event Intelligence Solutions and your ability to evolve. But new innovations are on your doorstep to remedy this fragmentation. 

Join us for a 30-minute webinar where Britton Starr, Technical Account Manager, and Adam Blau, VP of Product Marketing, will discuss: 
- How to bridge the gap between siloed teams, tools, and environments
- Strategies to dramatically reduce tickets, escalations and incident impact
- Practical methods to automate manual incident management processes

Don't miss your chance to learn how enterprises are successfully using Event Intelligence Solutions and test out your Ghostbusters knowledge with our trivia challenge.

Challenged by Fragmented IT Tools, Teams, and ITSM Processes - Who Ya Gonna Call?

Fragmented data and processes across IT Operations and Incident Management teams prevent large enterprises from improving data sharing and optimizing incident workflows. EMA research shows that unifying data between the service desk and operations teams boosts productivity, enhances user experience, and accelerates issue resolution.

In this webinar, we’ll discuss how Sony uses BigPanda AIOps to expand situational awareness from the NOC to Incident Management teams, optimize their ITSM platform, accelerate response times, and improve root cause identification.

You'll leave this webinar with practical advice on how to:
- Improve alert quality for more efficient detection, triage, and post-mortem analysis
- Quickly identify root cause with actionable, rich context for Incident Management teams
- Scale Incident Management by integrating AIOps within your ITSM platform

How Sony expanded AIOps insights to Incident Management teams

Join us this International Women’s Day as we celebrate the achievements of women driving innovation in IT Operations & ITSM. Building on last year’s momentum, this conversation highlights their experiences, insights, and impact in shaping the future of technology.

This year, we’re diving deeper into industry-specific insights with a distinguished panel of women tech leaders who have made an impact in Operations & ITSM at their companies. They’ll share their experiences in breaking barriers, driving innovation, and navigating the unique challenges of operating in a field where automation and AI are reshaping the landscape.

Attendees can expect to learn about:
- The evolving role of women leaders in IT Operations & ITSM and their impact on the field
- Strategies for career growth and overcoming challenges in a traditionally male-dominated space
- How AI is transforming IT Operations & ITSM and creating new opportunities for professionals across the industry
- Practical approaches to building a strong professional brand in IT

EMEA: Women in IT Operations & ITSM: Leadership that Drives Impact

North America: Women in IT Operations & ITSM: Leadership that Drives Impact

Fragmented operational data and knowledge have outpaced human scalability, overwhelming incident management teams and hindering efficient investigation.

Solve these challenges and save an average of 30 minutes per task during investigation by streamlining incident management with Biggy AI, the interactive AI purpose-built for incident responders. Equip service teams with AI-powered situational awareness to instantly troubleshoot and gain deeper insights on root cause and remediation steps right within your current workflows using Slack or Teams.

In this webinar you will learn how to: 
- Accelerate incident analysis
- Automate troubleshooting
- Optimize incident collaboration across teams

Surface and automate insights to accelerate investigation with Biggy AI

The emergence of AI has already transformed how businesses invest in and manage IT infrastructure. 

Join our industry experts as they look ahead to 2025 and share their individual observations and predictions of how ITOps orgs will further innovate and transform over the next 12-18 months. 

Our experts will discuss:
- Key takeaways from our 2024 AI predictions and how they unfolded 
- The rise of GenAI and its implications 
- The market trends of 2025 and where we see it headed

Top AIOps predictions for 2025

The news is full of information on how businesses can utilize GenAI. Many organizations are implementing AI to solve real-world ITOps and service management challenges like siloed data and teams, manual workflows, and team inefficiency. 

This webinar will highlight how GenAI can significantly improve incident response processes to provide actionable results. Hear from BigPanda and CDW technology executives about key challenges facing enterprise IT incident response teams and how to use GenAI to improve team efficiency and service reliability effectively.

Gain their perspective about:
- GenAI market trends that directly affect ITOps and ITSM
- Where GenAI can provide the most benefits in IT organizations
- Best practices and how to get started

Integrate GenAI to improve incident response

Amidst the AI hype, many organizations struggle to achieve tangible value from their investments. This is especially true with AIOps, where common challenges include difficulty clarifying use cases and measuring success. 

With the BigPanda platform, organizations can realize significant value within weeks of implementation. For example, customers have achieved:
- 80% noise reduction in just eight weeks
- 25% faster MTTR reduction in 90 days

Join our webinar to discover how you can use the BigPanda platform to:
- Create efficiencies across IT operations
- Realize and measure business value
- Overcome common AIOps adoption challenges

How to achieve fast time to value with AIOps

Maintaining high availability and meeting strict SLAs are critical, especially for financial services IT teams. Outages and slow digital transformation can damage customer trust and your bottom line.

Whether your goal is to optimize incident operations, enhance ITSM, or accelerate digital transformation, AIOps can be the key to overcoming challenges. 

Join industry experts to explore how AIOps can help financial institutions:
- Speed up incident resolution and improve operational efficiency.
- Identify key characteristics and use cases for AIOps.
- Understand the technical requirements for successful AIOps implementation.

AIOps for Financial Services: Compliance, Reliability

Modern IT environments are becoming more complex by the day, challenging IT Ops, NOC, DevOps and SRE teams. Identifying the root cause of a service disruption or degradation is no longer as simple as checking if a server is down.

Many of the most successful IT organizations learn to manage the complexity with standards, processes, AI and automation.

In this 30-minute webinar, you will hear from Lead Enterprise Systems Management Engineer, Udo Strick, of Waste Management, as he shares:

- His guiding principles for enabling automation to increase the efficiency and effectiveness of an IT organization
specific details on how Waste Management automated their operations with BigPanda
- Benefits of enrichment in the incident resolution lifecycle
- Tangible results, including before and after KPIs, achieved in the process

A customer journey: The road from IT Ops to AIOps

Waste Management

ITOA

AIOps

AI and automation

ITSM

IT Operations

IT Automation

IT Enterprise

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A customer journey: The road from IT Ops to AIOps

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