A customer journey: The road from IT Ops to AIOps

Presented by

Udo Strick, Lead Enterprise Systems Management Engineer at Waste Management

About this talk

Modern IT environments are becoming more complex by the day, challenging IT Ops, NOC, DevOps and SRE teams. Identifying the root cause of a service disruption or degradation is no longer as simple as checking if a server is down. Many of the most successful IT organizations learn to manage the complexity with standards, processes, AI and automation. In this 30-minute webinar, you will hear from Lead Enterprise Systems Management Engineer, Udo Strick, of Waste Management, as he shares: - His guiding principles for enabling automation to increase the efficiency and effectiveness of an IT organization specific details on how Waste Management automated their operations with BigPanda - Benefits of enrichment in the incident resolution lifecycle - Tangible results, including before and after KPIs, achieved in the process
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BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.