Stop guessing: triage your incidents with conviction

Presented by

Arsalan Lari, AIOps Practice Architect, World Wide Technology

About this talk

With critical business context locked away in multiple sources, IT Ops and NOC teams are forced to triage through manual, error-prone processes. Spreadsheets, runbooks, tribal knowledge and manual calculations make the process unbearably complex and result in longer MTTR. Is there a better way? This 45-minute on-demand webinar will show you how to automatically incorporate the data required to triage your incidents with speed and conviction. Key learnings from this session include: - The importance of incident triage, and why manual triage creates so much pain for teams - How to automatically calculate and incorporate business context into incidents - How to use this information to handle higher incident volumes - How to setup environments based on business context to trigger workflows in other platforms
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BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.