Driving better IT operations based on alert data

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Presented by

Prisciliano Flores, Sony Interactive Entertainment (SIE) | Elli Dugger, BigPanda

About this talk

Learn how Sony Interactive Entertainment (SIE) introduced standards into their IT operations to build high-performing IT systems that reduced manual process and costs. In this webinar, you’ll learn more about the benefits of: Centralizing alert data into a single pane of glass. Defining actionable alerts, and how to create a successful feedback loop across teams. How alert quality helps to convert a high-volume of low-quality alerts into low-volume, contextualized, and actionable alerts.
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BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.