Intelligent ITSM: Future-ready event and incident management with AlOps

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Presented by

Adam Blau, Senior Director, Product Marketing & Dave Helms, Senior Sales Engineer

About this talk

Managing alerts and incidents in today’s hybrid cloud landscape presents significant challenges. Fragmented visibility and siloed data across on-premises and cloud deployments can disrupt traditional ITSM workflows, hindering efficient incident resolution and proactive problem prevention. This session explores how Artificial Intelligence for IT Operations (AIOps) can empower ITSM for a hybrid cloud future. AIOps leverages machine learning and AI to streamline & accelerate incident management within complex hybrid cloud architectures. The session will address how: - Boost Efficiency and Speed: AIOps automates tasks, streamlines workflows, and accelerates incident resolution. Enhanced Visibility and Proactive Insights: A comprehensive view of your IT ecosystem makes automated root cause analysis a reality. - Conquer Hybrid Cloud Complexity: Overcome configuration management challenges by streamlining data collection and enrichment of alerts and incidents across the IT stack.
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BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.