Real-world strategies for incident management and prevention

Presented by

Adam Blau, Senior Director, Product Marketing, BigPanda & Valerie O’Connell, Research Director, EMA Research

About this talk

According to EMA Research in 2024, 82% of IT organizations characterized incidents and outages as increasing each year despite millions of dollars invested in observability and ITSM solutions year over year. However, increases are not inevitable. EMA research reveals that 18% of IT organizations are going against the trend, actually decreasing incidents and outages through technology, processes, and practices. Join BigPanda and EMA Research in a practical discussion on how enterprise IT organizations approach modern incident management, real-world automation, and how Generative AI solutions impact incidents and outages.
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BigPanda Inc. enables its customers to organize and mobilize the world’s DevOps and ITOps data. BigPanda’s Incident Intelligence and Automation platform, powered by AIOps, empowers some of the world’s largest brands to keep business running, prevent service outages, and improve incident management to deliver extraordinary customer experiences. BigPanda’s platform is critical for organizations across industries and enterprises of all sizes, from small and medium to Fortune 500 companies, to power their digital services.