Competing with Neobanks: the Importance of CX in the Age of Digital Banking

Presented by

Limor Sylvie Kessem, IBM | Nicolas Bruley & Andy Cease, Entrust

About this talk

Consumers have never had more options to choose from when it comes to selecting a financial services provider. By 2024, digital-only bank account holders will make up a huge 17.9% of the US population, according to Insider Intelligence. For traditional banks and financial services providers, delivering seamless and secure consumer experiences is crucial to staying competitive in the digital economy. From eKYC and identity verification, to remote document signing, mobile wallets and self-service instant issuance, there are countless security approaches that incumbents can implement to optimize their customer experience and stay competitive in the digital banking world. In Episode 1 of Entrust’s Original Series, ‘Digital Banking Cybersecurity Playbook,’ explore how consumer expectations are shifting with the digitisation of financial services and get strategies to supercharge the customer experience. Topics for discussion include: - How digitisation and the rise of neobanks is impacting consumer expectations - Optimizing CX: why delivering seamless and secure experiences is crucial to competing in the digital banking arena - How emerging technology is enabling financial institutions to future-proof their digital transformation - And more… Speakers: - Andy Cease, Manager, Payments & Identity Solutions, Entrust - Nicolas Bruley, VP Digital Payment Solutions, Entrust This series is hosted by Limor Sylvie Kessem, Principal Consultant - X-Force Cyber Crisis Management, IBM.

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Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.