Transforming Customer Service in Insurance with Intelligent Automation

Presented by

Ken Mertzel – Global Industry Leader, Financial Services at Automation Anywhere

About this talk

Transforming Customer Service in Insurance with Intelligent Automation InsurTechs and new online insurance companies are disrupting the industry, forcing insurers to rethink how they interact with customers and deliver a high-quality customer experience. With the emergence of attended automation capabilities, Robotic Process Automation (RPA) is a critical technology solution empowering customer-facing associates to quickly deliver exceptional service by putting critical information at their fingertips, automating manual tasks and enabling real-time collaboration across the organization. Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, will offer insights on how insurance organizations are using RPA, machine learning and attended automation to transform customer service. During this session, we will discuss: •Robotic Process Automation trends and benefits •Use cases describing where companies typically apply RPA in the insurance industry •Specific examples showing how RPA and attended automation can be used to improve customer service in insurance organizations About the speaker - Kenneth Mertzel, Global Industry Leader – Financial Services Ken Mertzel is the Global Industry Leader for Insurance and Banking at Automation Anywhere, a leader in robotic process automation (RPA). Ken brings more than 25 years of experience as a Financial Services industry executive improving business performance and organizational effectiveness. Previously, he served as chief financial officer of the Insurance Group at Bank of America as well as associate partner at Accenture, finance controller at Progressive Insurance and consultant at Bain & Company. At Automation Anywhere, Ken leads a team that develops customized RPA and intelligent automation solutions to help insurance, banking and finance customers improve productivity and lower operating costs.

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