Hi [[ session.user.profile.firstName ]]

Transforming Customer Service in Insurance with Intelligent Automation

Transforming Customer Service in Insurance with Intelligent Automation

InsurTechs and new online insurance companies are disrupting the industry, forcing insurers to rethink how they interact with customers and deliver a high-quality customer experience. With the emergence of attended automation capabilities, Robotic Process Automation (RPA) is a critical technology solution empowering customer-facing associates to quickly deliver exceptional service by putting critical information at their fingertips, automating manual tasks and enabling real-time collaboration across the organization.

Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, will offer insights on how insurance organizations are using RPA, machine learning and attended automation to transform customer service.

During this session, we will discuss:
•Robotic Process Automation trends and benefits
•Use cases describing where companies typically apply RPA in the insurance industry
•Specific examples showing how RPA and attended automation can be used to improve customer service in insurance organizations

About the speaker - Kenneth Mertzel, Global Industry Leader – Financial Services

Ken Mertzel is the Global Industry Leader for Insurance and Banking at Automation Anywhere, a leader in robotic process automation (RPA). Ken brings more than 25 years of experience as a Financial Services industry executive improving business performance and organizational effectiveness. Previously, he served as chief financial officer of the Insurance Group at Bank of America as well as associate partner at Accenture, finance controller at Progressive Insurance and consultant at Bain & Company. At Automation Anywhere, Ken leads a team that develops customized RPA and intelligent automation solutions to help insurance, banking and finance customers improve productivity and lower operating costs.
Recorded Oct 22 2019 42 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Ken Mertzel – Global Industry Leader, Financial Services at Automation Anywhere
Presentation preview: Transforming Customer Service in Insurance with Intelligent Automation
  • Channel
  • Channel profile
  • Go Be Great: Time to Rethink HR Aug 27 2020 3:00 pm UTC 39 mins
    Nancy Hauge, CHRO at Automation Anywhere, and Patty McCord, former CHRO, Netflix
    The pandemic has changed everything: the way we live and the way we work. That change has created an opportunity to start over, to free people from the limitations of just following traditional best practices and policies in business—and especially human resources (HR). It’s an opportunity to rethink what works best for employers and employees today.

    Join Nancy Hauge, chief human resources officer at Automation Anywhere, and Patty McCord, former chief human resources officer at Netflix and author of the book “Powerful: Building a Culture of Freedom.” In their thought leadership session, they explore the changes brought on by the pandemic and what HR and businesses should consider to mee the challenges and take advantage of the opportunities of this new world. Hear about:

    * The role of HR in a working-from-home environment
    * What to throw out and what to keep
    * Rethinking employee compensation, performance, and other criteria
    * What every business group should think about, not just HR
  • Go Be Great: The New CIO Charter Aug 19 2020 3:00 pm UTC 37 mins
    Bask Iyer, CIO and chief digital transformation officer of VMware, and Yousuf Khan, CIO of Automation Anywhere
    What are the topics on every CIO’s mind and what should they think about? How has the world of IT changed in 2020?

    These are just some of the questions that Bask Iyer, CIO and chief digital transformation officer of VMware, and Yousuf Khan, CIO of Automation Anywhere, address in their candid conversation. Join us for this session with two of Silicon Valley’s leading IT professionals and learn:

    How the role of the CIO has evolved—the new priorities for an IT leader
    What to keep in mind regarding a cloud strategy for today and the future
    Why it’s important to rethink business continuity and cybersecurity
    About the impact of intelligent automation post COVID-19
  • Go Be Great: Resilience in Times of Uncertainty Recorded: Aug 11 2020 61 mins
    Mihir Shulka, CEO Automation Anywhere and Jeff Immelt, Former Chairman & CEO of GE
    When a crisis strikes, it’s the “doers” that lead us through. They are pre-wired to contribute and take action. At any level, your and your team’s decisions will impact your business outcome. While no one can predict the future, those who prepare, are more likely to weather the storm and emerge stronger.

    Join Jeff Immelt, venture partner of New Enterprise Associates (NEA) and former chairman & CEO of GE, and Mihir Shukla, CEO of Automation Anywhere, as they share their personal stories and strategies on overcoming natural disasters, pandemics, and other business uncertainties to help you master unexpected events.

    Moderated by special guest Jeremiah Owyang, industry analyst and founding partner at Kaleido Insights.
  • Leveraging RPA as a Sales Driver at Nestle CZ&SK Recorded: Jul 20 2020 42 mins
    Petra Kellermann Slotemaker Information Systems and Insights Manager; Digital Transformation Lead
    Nestle CZ shares its experience automating commercial use cases for the sales department (trade activity management, leaflets, listing cards) and local projects and explains its vision to automate supply-chain management for multiple large retailers.

    Petra Kellermann Slotemaker has spent four years at Nestle in various roles. Currently, she is responsible for digital transformation and application of modern/emerging technologies in commercial areas, insights, analytics, and e-business. Prior to this position, Petra held various roles in insights, marketing, and technology-related fields, including serving as Consumer Engagement Manager for British American Tobacco, Management Consultant in the Dutch-based BeBright, which focused on utilisation of technologies and innovations in healthcare, especially for geriatric patients.

    Watch more Imagine Digital 2020 videos at https://imagine.automationanywhere.com/
  • Strategic RPA for Operational Efficiency at W&W-Gruppe Recorded: Jul 16 2020 34 mins
    Christian Wolf, Head of Business Organisation and Process
    Find out about the current and future strategic RPA goals and initiatives within W&W-Gruppe and the company’s approach to operationalizing these strategies.

    Christian Wolf, Head of Business Organisation and Process - Christian has more than nine years of national and international consulting in process management and structure, focusing on organisational and technical optimisations. As Head of Process and Transformation, Christian launched RPA four years ago at Wüstenrot & Württembergische AG. His area of responsibility covers RPC, process management and consulting, organization management, and innovation. Christian is a distinguished RPA speaker, both at national and international conferences.

    Watch more Imagine Digital 2020 videos at https://imagine.automationanywhere.com/
  • Tendencias, Mejores Practicas y Casos de uso RPA en e area de Recursos Humanos Recorded: Jul 16 2020 63 mins
    Arnaud Charvin, Andres Benito, Francisco Ruiz
    ¿Por qué la automatización de procesos puede ayudar a tu equipo humano a centrarse en las tareas de valor y evitar las repetitivas?
    • Introducción
    • Mejores oportunidades de automatización en este área
    • Ejemplos prácticos en RRHH
  • The First Six Months: Your RPA Journey and Lessons Learned at Honeywell Recorded: Jul 14 2020 14 mins
    Christian Jenny,​ Digital Operations Manager
    Honeywell turned to RPA in its efforts to quickly address limited resources, increases in order volume, and excessive numbers of repetitive tasks. The results? Increased team capacity, improved SLAs, and the ability to promote team members as a Centre of Excellence for automation.

    Christian Jenny, Digital Operations Manager - With 15+ years in diverse IT roles, Christian has acquired a solid experience by leading several initiatives within finance, industry, and banking institutions in Ireland, Luxembourg, and Switzerland. Within Honeywell, he is leading the development of the Digital Operations, Technologies Innovations and Business transformation activities across multiple business divisions. In charge of both onshore and offshore teams, he has deployed the Automation Anywhere framework in 2019 with an objective to simplify the process execution, optimise the global RTO/OTC cycle time and reinforce the link between business and IT.

    Watch more Imagine Digital 2020 videos at https://imagine.automationanywhere.com/
  • Tendencias, Mejores Practicas y Casos de uso RPA en el Area Economico-Financiera Recorded: Jul 14 2020 56 mins
    Arnaud Charvin, Andres Benito, Francisco Ruiz
    ¿Sabes cómo la automatización de procesos reduce ineficiencias en el área financiera?
    • Introducción
    • Mejores oportunidades de automatización en este área
    • Ejemplos prácticos en Finanzas
  • Geschäftsprozesse intelligent automatisieren Recorded: Jul 9 2020 34 mins
    Konstantin Riege l Architect Sales Engineering Automation Anywhere
    Intelligent Automation wird zunehmend zu einem Schlüsselfaktor der Digitalisierung, denn ohne intelligente Datenerfassung und -verarbeitung ist eine nachhaltige Transformation von Geschäftsprozessen nicht durchführbar. Unternehmen sollten daher die Integration intelligenter Automatisierungssysteme in ihren Digitalisierungsinitiativen auf jeden Fall berücksichtigen.
    •Welche Einsatzszenarien für die intelligente Automatisierung gibt es?
    •Welche Vorteile bietet Intelligent Automation im Vergleich zu taditionellen Prozessautomatisierungstechnologien wie RPA?
    •Über welche Eigenschaften muss eine Intelligent-Automation-Plattform idealerweise verfügen?
    •Welche Fallstricke bzw. Risiken gilt es bei der Planung zu überwinden?
  • Ventajas de Implementar RPA en tu Organizacion Recorded: Jul 9 2020 61 mins
    Arnaud Charvin, Andres Benito, Francisco Ruiz
    ¿Por qué RPA ayuda a tu empresa a ser más eficientes?
    • Qué es RPA
    • Dónde aplicarlo
    • Casos de uso y sus ventajas
  • Jeśli nie teraz to kiedy? Automatyzacja z chmury Recorded: Jul 7 2020 52 mins
    Zbigniew Marcinkowski and Wiktor Doktór
    Okres pandemii zmienia nie tylko nasz własny sposób pracy, ale całe procesy biznesowe w naszych firmach.
    Ostatnie trzy miesiące są też bogate w nowe badania rynku w których chętnie uczestniczą firmy outsourcingowe i centra usług wspólnych.
    Omówimy wyniki tych badań oraz opowiemy jak inteligentna automatyzacja dostępna z chmury wspiera procesy transformacji cyfrowej.
  • RPA and AI: Transforming how insurers do business Recorded: Jul 2 2020 54 mins
    Ken Mertzel, Sr. Director, Industry Marketing - Financial Services at Automation Anywhere
    Over 35% of insurance claims processes are likely to be automated in the next few years. Robotic Process Automation (RPA) is a critical tool to help your organization automate manual repetitive activities, access unstructured data, and quickly deliver error-free results.

    Join us live as Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, offers insights on how insurance companies have successfully implemented RPA to automate the claims function.

    During this session, we will discuss:
    - Robotic Process Automation trends in the Insurance industry
    - RPA Use Case Examples in Claims Management
    - Three Steps to Successful RPA Implementation
  • Optimisation des processus order-to-cash grâce à l'automatisation intelligente Recorded: Jun 30 2020 39 mins
    Cyril Millin, Pre-Sales Manager South Europe
    Lors de ce webinaire, découvrez comment les robots intelligents peuvent :

    - Améliorer les flux de trésorerie
    - Augmenter le fonds de roulement
    - Eradiquer les erreurs manuelles
    - Participer à la satisfaction client
  • Leveraging RPA as a Sales Driver at Nestle CZ&SK Recorded: Jun 26 2020 43 mins
    Petra Kellermann Slotemaker Information Systems and Insights Manager; Digital Transformation Lead
    Nestle CZ shares its experience automating commercial use cases for the sales department (trade activity management, leaflets, listing cards) and local projects and explains its vision to automate supply-chain management for multiple large retailers.

    Petra Kellermann Slotemaker has spent four years at Nestle in various roles. Currently, she is responsible for digital transformation and application of modern/emerging technologies in commercial areas, insights, analytics, and e-business. Prior to this position, Petra held various roles in insights, marketing, and technology-related fields, including serving as Consumer Engagement Manager for British American Tobacco, Management Consultant in the Dutch-based BeBright, which focused on utilisation of technologies and innovations in healthcare, especially for geriatric patients.

    Watch more Imagine Digital 2020 videos at https://imagine.automationanywhere.com/
  • How RPA Improves Agent Productivity Within Salesforce Recorded: Jun 24 2020 56 mins
    Saba Sedghi, Master Solutions Engineer, Salesforce and Amit Saxena, Sr. Director, Product Management, Automation Anywhere
    Today, Salesforce already helps you deliver great customer experiences. But with Robotic Process Automation (RPA) for Salesforce, you can exceed customer expectations and scale your services.

    Join our webinar to find out how you can deploy RPA bots within the Salesforce Service Cloud to automate routine tasks and make complicated jobs simple. Hear from senior executives from Salesforce and Automation Anywhere, who will provide insights into what RPA is, and how it pairs with Salesforce.

    Our webinar provides:
    Insights on how RPA can automate and improve any business process
    An interactive demo of the easy-to-use Automation Anywhere Salesforce connector
    Next steps for implementing RPA into your organization

    Speakers:
    Saba Sedghi, Master Solutions Engineer, Salesforce
    Amit Saxena, Sr. Director, Product Management, Automation Anywhere
  • Driving Business Continuity in Shared Services with Intelligent Automation Recorded: Jun 23 2020 14 mins
    James Dening, VP and Digital Worker Evangelist, Automation Anywhere
    As COVID-19 reaches all facets of life, Shared Services are finding new ways to mitigate the impact of Covid-19 on their business.

    To help the Shared Services industry understand the impact of COVID-19 on operations, Automation Anywhere commissioned a survey and asked SSO and GBS leaders about their views and experiences regarding the virus’s impact on business operations.

    In this session, James Dening, Digital Worker Evangelist at Automation Anywhere, will discuss the results of the survey, presenting tools and solutions to help your organisation become more resilient to disruptions.
  • Bots in the NHS: a Covid-19 case study Recorded: Jun 18 2020 51 mins
    Tremaine Richard-Noel, Non-Executive Director for NGH
    The COVID-19 pandemic has led to a rapid rise in the number of patients requiring oxygen support to help patients breathe and retain oxygen saturation in the blood.

    One UK NHS Trust, Northampton General Hospital, has two large oxygen tanks which supply the ventilation machines throughout the facility. But the monitoring of the tanks is a manual process, requiring a person to log in to a system and physically collect each reading from the tank.

    In the face of additional pressure, a new system was required to free up resources and reduce unnecessary risk of error, as information is extracted from one system and inputted into another.

    Join this webinar to hear what steps NGH’s IT and Estates teams took to automate the process, and what difference this has made to patient outcomes.

    Tremaine Richard-Noel, Non-Executive Director for NGH will share how the bot, developed by Automation Anywhere, automates the process, extracting the data and calculating flow rates to monitor the oxygen levels 24 hours a day without human intervention.

    He will also outline how automating the collection of this data mitigates clinical risk within the hospital, by arming incident teams with the information required and ensuring demand is shared across the two tanks.
  • The First Six Months: Your RPA Journey and Lessons Learned at Honeywell Recorded: Jun 18 2020 15 mins
    Christian Jenny,​ Digital Operations Manager
    Honeywell turned to RPA in its efforts to quickly address limited resources, increases in order volume, and excessive numbers of repetitive tasks. The results? Increased team capacity, improved SLAs, and the ability to promote team members as a Centre of Excellence for automation.

    Christian Jenny, Digital Operations Manager - With 15+ years in diverse IT roles, Christian has acquired a solid experience by leading several initiatives within finance, industry, and banking institutions in Ireland, Luxembourg, and Switzerland. Within Honeywell, he is leading the development of the Digital Operations, Technologies Innovations and Business transformation activities across multiple business divisions. In charge of both onshore and offshore teams, he has deployed the Automation Anywhere framework in 2019 with an objective to simplify the process execution, optimise the global RTO/OTC cycle time and reinforce the link between business and IT.

    Watch more Imagine Digital 2020 videos at https://imagine.automationanywhere.com/
  • Strategic RPA for Operational Efficiency at W&W-Gruppe Recorded: Jun 18 2020 35 mins
    Christian Wolf, Head of Business Organisation and Process
    Find out about the current and future strategic RPA goals and initiatives within W&W-Gruppe and the company’s approach to operationalizing these strategies.

    Christian Wolf, Head of Business Organisation and Process - Christian has more than nine years of national and international consulting in process management and structure, focusing on organisational and technical optimisations. As Head of Process and Transformation, Christian launched RPA four years ago at Wüstenrot & Württembergische AG. His area of responsibility covers RPC, process management and consulting, organization management, and innovation. Christian is a distinguished RPA speaker, both at national and international conferences.

    Watch more Imagine Digital 2020 videos at https://imagine.automationanywhere.com/
  • Scoprite come l'RPA può migliorare la produttività in Salesforce Recorded: Jun 11 2020 32 mins
    Paolo Salvini - Sales Engineer Italy
    Scopri in questo webinar come migliorare l'esperienza del cliente e potenziare Salesforce con Automation Anywhere.
Go Be Great
Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Transforming Customer Service in Insurance with Intelligent Automation
  • Live at: Oct 22 2019 3:00 pm
  • Presented by: Ken Mertzel – Global Industry Leader, Financial Services at Automation Anywhere
  • From:
Your email has been sent.
or close