Leveraging Intelligent Automation for Improved Customer Interaction

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Presented by

Tarun Mehta, Global Industry Leader – BPO, Automation Anywhere

About this talk

There’s been a dramatic shift in how human agents are being treated in the contact center industry. Where historically they were seen as a dispensable commodity resource, they are now the key to building customer trust and loyalty. And with the support of Intelligent Automation (IA), human agents can now partner with a Digital Workforce to increase better business outcomes. Join Tarun Mehta, global industry leader for BPO at Automation Anywhere and Brian Cantor, Principal Analyst & CCW Digital Director, to learn how IA-powered contact centers can deliver better results for their customers. During this session, we will discuss: •Intelligent Automation trends and benefits •Three key success factors to implementing Intelligent Automation •Use cases demonstrating how Contact Centers have applied Intelligent Automation
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