The Digital Workforce in HR Process Delivery

InsurTechs and new online insurance companies are disrupting the industry, forcing insurers to rethink how they interact with customers and deliver a high-quality experience. With the emergence of attended automation and cognitive intelligence capabilities, Robotic Process Automation (RPA) is a critical technology solution empowering insurance associates to quickly deliver exceptional service by putting critical information at their fingertips, automating manual tasks and enabling real-time collaboration across the organization.

Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, and Cognizant, a leader among intelligent process automation service providers, will offer insights on how insurance organizations are using RPA, machine learning and intelligent automation to drive operational efficiency and transform insurance operations.

During this session, we will discuss:

•Robotic Process Automation trends and benefits
•Use cases describing where companies typically apply RPA in the insurance industry
•Specific examples showing how RPA and intelligent automation can be used to increase operational efficiency and improve customer service.

Mæglerkonsulenterne is a Denmark-based company with offices in India. Using Automation Anywhere as the platform, they provide business solutions with combined RPA and staff training.
Learn:

- How to get started with RPA, Michael Callisen, CEO Mæglerkonsulenterne
- How to involve the organization and who should you involve
- Focus on the value gained with RPA/AI
- POC vs Pilot
- Different states in the implementation model / business model
- How to combine offshoring with RPA/AI

Peek into their kitchen of the Automation Anywhere platform and its capabilities with Matthew Falconer, Senior Sales Engineer at Automation Anywhere

Improving R2R plays an important role in closing the books. Many companies are unsure how to reap the benefits of Robotic Process Automation to reduce manual keystrokes for recording repetitive GL entries, close and consolidate without errors and mistakes. More companies are using bots to research accounting differences, resolve accounting issues at the time of close. In this session audience will learn steps to harness the power of RPA and move a step closer to digital finance.

Agenda:
1. How RPA is helping companies reduce time to close the books faster
2. Automate period end procedures to eliminate errors, omissions and mistakes
3. How RPA is solving periodic entries, cost allocation and inter-company discrepancies
4. Automation best practices for External Reporting and Management Reporting

Healthcare is undergoing a digital transformation that is stretching the limits of existing processes for collecting, managing, sharing, protecting, and analyzing data. In this webinar experts from Automation Anywhere and Cognizant will discuss intelligent robotic process automation (RPA), a new tool you can use to cut costs, boost accuracy and productivity, reduce delays, and generate analytic insights with repetitive rote processes while redeploying employees to higher-value activities like patient care, complex decision making, strategy, and innovation. Several case studies will be presented.

This webinar, featuring J.P. Gownder, our guest speaker from Forrester, will discuss how AI and automation are enabling enterprises to drive innovation, increase productivity and enhance customer experience while fundamentally transforming the nature of human work. Join us to find out how Digital Workers will impact every business function, in every industry worldwide.

Attend this webinar to learn more about:

* Key trends that are shaping the future of work.
* The changing landscape of modern workforce.
* The new Digital Worker for the age of AI and automation.

Learn how Digital Transformation - in the form of the Digitally Enabled Workplace - delivers immediate benefits, allowing organizations to innovate and reinvent themselves more rapidly by making beneficial change happen more swiftly and accurately.

In this webinar, John Masters, Sr. Manager at Extra Technology will explain how - with Automation Anywhere deployed by Extra Technology - you can effect Digital Transformation at the employee level, making their work more human by concentrating on tasks requiring judgement, collaboration and decision-making.

Results? Huge gains in employee productivity, satisfaction and efficiency and huge reductions in human error and employee churn.

Matthew Falconer, Senior Sales Engineer at Automation Anywhere will let you take a peek into their kitchen of the Automation Anywhere platform and its capabilities.

Register, mark your calendars and join us!

Transforming Know Your Customer (KYC) and Anti-Money Laundering (AML) Compliance Management with RPA

The overwhelming majority of financial institutions still heavily rely on manual processes, which tend to be inefficient, create unnecessary expenses, and increase the probability of errors and fraud. Implementing Robotic Process Automation (RPA) can eliminate many of these issues and optimize both back-end and front-end business operations. A great example of RPA use in banking is in Know Your Customer (KYC) compliance management. Each year, banks spend approximately $500 million on KYC compliance globally. In addition, since 2009, financial institutions were fined over $12 Billion for violations of KYC and Anti-Money Laundering (AML) regulations. With RPA, the cost of manual KYC processing will be dramatically reduced, and customer data will be evaluated with improved accuracy and minimal errors.

Join us live as Automation Anywhere, the leading provider of AI-powered RPA solutions, offers insights on how Financial services companies have successfully implemented RPA to automate the KYC process.

During this session, we will discuss:

•RPA trends in financial services
•Automation use cases in financial services
•RPA use case examples in KYC/AML

There is no doubt that a more automated future is coming. One of the most impacted departments by digital transformation is Human Resources. For HR, automation increasingly affects workforce strategy. It also transforms how traditional HR functions are delivered. Are you moving with the speed of the industry?

Join Tarun Mehta, Global Industry Leader for BPO at Automation Anywhere, along with Accenture’s Randhir Narayan, Sr. Manager, RPA Solution Architect, and Upendra Kartik, Manager of Business Excellence, as they discuss the application of digital workers in HR process delivery.

During this session, we will discuss:

•The definition of a Digital Workforce
•Accenture’s journey to automation in the HR function
•Use cases showcasing Accenture’s Digital Workforce in their HR function

Transforming Customer Service in Insurance with Intelligent Automation

InsurTechs and new online insurance companies are disrupting the industry, forcing insurers to rethink how they interact with customers and deliver a high-quality customer experience. With the emergence of attended automation capabilities, Robotic Process Automation (RPA) is a critical technology solution empowering customer-facing associates to quickly deliver exceptional service by putting critical information at their fingertips, automating manual tasks and enabling real-time collaboration across the organization.

Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, will offer insights on how insurance organizations are using RPA, machine learning and attended automation to transform customer service.

During this session, we will discuss:
•Robotic Process Automation trends and benefits
•Use cases describing where companies typically apply RPA in the insurance industry
•Specific examples showing how RPA and attended automation can be used to improve customer service in insurance organizations

About the speaker - Kenneth Mertzel, Global Industry Leader – Financial Services

Ken Mertzel is the Global Industry Leader for Insurance and Banking at Automation Anywhere, a leader in robotic process automation (RPA). Ken brings more than 25 years of experience as a Financial Services industry executive improving business performance and organizational effectiveness. Previously, he served as chief financial officer of the Insurance Group at Bank of America as well as associate partner at Accenture, finance controller at Progressive Insurance and consultant at Bain & Company. At Automation Anywhere, Ken leads a team that develops customized RPA and intelligent automation solutions to help insurance, banking and finance customers improve productivity and lower operating costs.

Leveraging RPA, AI & Machine Learning for Automating Document Centric Processes

Artificial Intelligence, robotics and automation are creating a seismic shift in the way businesses and societies function, and are redefining the way humans work. In this webinar, Darrell West, Vice President at the Brookings Institution and author of "The Future of Work: Robots, AI and Automation", joins Neeti Shukla, Co-founder and Senior Vice President, and Max Mancini, Executive Vice President of Marketplace and Ecosystem at Automation Anywhere, to discuss the social, political and economic implications of the changing work paradigm.

Join this expert panel as they discuss the dynamics of human and digital worker collaboration.

Topics include:

* The future of work, and implications for businesses, workers and societies.
* The role of digital workers in a new era of productivity and innovation.
* How businesses and workers can be competitive in the new digital economy.

The new human-bot orchestration capability in your Automation Anywhere RPA can help managers easily orchestrate workstreams across a pool of employees and bots, for higher levels of employee productivity and improved customer experience. Automate more processes than ever before while maintaining the same level of central governance, security, and analytic capability you are used to from your product.

Join Automation Anywhere and Forrester Research, as they walk through the capability and the market need for front office automation and human-bot collaboration.


ABOUT THE SPEAKERS

Craig Le Clair - Vice President - Principal Analyst, Forrester

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

* More about Craig: https://www.forrester.com/Craig-Le-Clair
* Find Craig on Twitter: https://twitter.com/CSleclair
* Read Craig's Blog Posts: https://go.forrester.com/blogs/author/craig_le_clair/

The new human-bot orchestration capability in your Automation Anywhere RPA can help managers easily orchestrate workstreams across a pool of employees and bots, for higher levels of employee productivity and improved customer experience. Automate more processes than ever before while maintaining the same level of central governance, security, and analytic capability you are used to from your product.

Join Automation Anywhere and Forrester Research, as they walk through the capability and the market need for front office automation and human-bot collaboration.


ABOUT THE SPEAKERS

Craig Le Clair - Vice President - Principal Analyst, Forrester

Craig serves enterprise architecture and business process professionals. He is an internationally recognized expert in automation, AI, and the future of work. His technology coverage areas include robotic process automation, AI solutions in financial services, and the potential workforce disruption due to these technologies. His 2019 book, Invisible Robots in the Quiet of the Night, has been met with wide acclaim. A prolific writer and speaker, Craig is frequently quoted in The Wall Street Journal, New York Times, USA Today, Forbes, and many other publications and media outlets. Dynamic case management, electronic signature, and customer communications management round out his coverage.

* More about Craig: https://www.forrester.com/Craig-Le-Clair
* Find Craig on Twitter: https://twitter.com/CSleclair
* Read Craig's Blog Posts: https://go.forrester.com/blogs/author/craig_le_clair/

Please join our upcoming webinar How Intelligent Automation Can Help Telecom Prepare for 5G.

Explore:

* Business opportunity for 5G and RPA (Robotic Process Automation), Cognitive/AI and Analytics
* How Telecom companies can streamline operations, increase productivity and drive results
* Applying examples from Telecom intelligent automation in the preparation for next gen network
* Examples on how to personalize and monetize offers based on data analytics

We look forward to you joining the conversation.

Improving P2P plays an important role in closing the books. Many companies are unsure how to reap the benefits of Robotic Process Automation to reduce internal errors such as matching errors, data entry errors, double payment and fraudulent invoices. RPA can help prevent companies from mistakes and assist accelerate performance. In this session audience will learn steps to harness the power of RPA and move a step closer to digital finance.

Agenda:
- Three hidden factors that is slowing P2P processing abilities (even with OCR in-place)
- How to drastically reduce errors, omission and accelerate quality?
- What you need to do to realize 100% automation?
- Steps to build a robust P2P automation with strong internal controls and get back time and money

There’s been a dramatic shift in how human agents are being treated in the contact center industry. Where historically they were seen as a dispensable commodity resource, they are now the key to building customer trust and loyalty. And with the support of Intelligent Automation (IA), human agents can now partner with a Digital Workforce to increase better business outcomes.

Join Tarun Mehta, global industry leader for BPO at Automation Anywhere and Brian Cantor, Principal Analyst & CCW Digital Director, to learn how IA-powered contact centers can deliver better results for their customers.

During this session, we will discuss:
•Intelligent Automation trends and benefits
•Three key success factors to implementing Intelligent Automation
•Use cases demonstrating how Contact Centers have applied
Intelligent Automation