Transforming Insurance with RPA and Intelligent Automation

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Presented by

Ken Mertzel, Global Industry Leader–Insurance, Automation Anywhere & Ann Delmedico IPA Advisory Managing Principal, Cognizant

About this talk

InsurTechs and new online insurance companies are disrupting the industry, forcing insurers to rethink how they interact with customers and deliver a high-quality experience. With the emergence of attended automation and cognitive intelligence capabilities, Robotic Process Automation (RPA) is a critical technology solution empowering insurance associates to quickly deliver exceptional service by putting critical information at their fingertips, automating manual tasks and enabling real-time collaboration across the organization. Automation Anywhere, the leading provider of RPA and cognitive intelligence solutions, and Cognizant, a leader among intelligent process automation service providers, will offer insights on how insurance organizations are using RPA, machine learning and intelligent automation to drive operational efficiency and transform insurance operations. During this session, we will discuss: •Robotic Process Automation trends and benefits •Use cases describing where companies typically apply RPA in the insurance industry •Specific examples showing how RPA and intelligent automation can be used to increase operational efficiency and improve customer service.
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