Digitally Transform Your Contact Center: Improve Customer Experiences with RPA

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Presented by

Christopher Vitek, Global Lead, ContactCenter - Automation Anywhere/Michael Sampson, Enterprise Product Owner - Maximus

About this talk

How did Maximus save $2.5 million a year with intelligent automation? Don't miss your chance to hear their story in this webinar. Learn how intelligent automation helps call centers increase productivity for remote agents, increase FCR, and cut handle-time by 25% - 50%. This session covers: • Automation of manual data-processing tasks save time; and can be quickly moved into any self-service channel to increase containment • Guided work-flows eliminate errors and increase productivity • How RPA adoption results in typical ROI ranges from 1,000% to 5,000% • Key steps to connect processes to improve customer experience

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