Retail banking has changed significantly in the last few years – high customer expectations, increased competition from both global tech giants and new fintechs, increased oversight, and pressure to deliver a powerful online experience post-Covid have squeezed banks from all sides.
But is the best way to solve this problem really to keep throwing more call-centre agents at the problem?
New technologies like Robotic Process Automation (RPA) offer a chance to solve these new challenges by picking key steps to automate data-heavy, repetitive tasks without losing the human touch.
Join Deepti Chugh, Chief Solutions Architect from Avenir Digital, the specialists in Digital Transformation solutions and Automation Anywhere, the leading provider of cloud-based RPA services as they guide you through the future of loan application and approvals in digital banking.
During this informative session, you will learn how your business can:
- Speed up the loan application and approval process by 180x by implementing targeted automation to key steps
- Improve customer satisfaction by up to 20% by delighting them with a quicker and more accurate process
- See how targeted bots and Robotic Process Automation (RPA) can help your organisation with a live bot tutorial