Use custom bots to improve key customer journeys in retail banking

Presented by

Deepti Chugh, Chief Solutions Architect at Avenir Digital and Tim Barros, Automation Anywhere

About this talk

Retail banking has changed significantly in the last few years – high customer expectations, increased competition from both global tech giants and new fintechs, increased oversight, and pressure to deliver a powerful online experience post-Covid have squeezed banks from all sides. But is the best way to solve this problem really to keep throwing more call-centre agents at the problem? New technologies like Robotic Process Automation (RPA) offer a chance to solve these new challenges by picking key steps to automate data-heavy, repetitive tasks without losing the human touch. Join Deepti Chugh, Chief Solutions Architect from Avenir Digital, the specialists in Digital Transformation solutions and Automation Anywhere, the leading provider of cloud-based RPA services as they guide you through the future of loan application and approvals in digital banking. During this informative session, you will learn how your business can: - Speed up the loan application and approval process by 180x by implementing targeted automation to key steps - Improve customer satisfaction by up to 20% by delighting them with a quicker and more accurate process - See how targeted bots and Robotic Process Automation (RPA) can help your organisation with a live bot tutorial

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