Name: Use custom bots to improve key customer journeys in retail banking
Start: 2021-06-24T12:00:00Z
End: 2021-06-24T12:00:46.000Z
Location: BrightTALK
Rating: 5

Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

In a largely digital world, savvy customers expect a fast and spontaneous response to a service inquiry. As a result, how quickly and effectively your contact center agents can resolve customer issues during the first call becomes vitally important.

Your contact center holds the key to the success of customer experience (CX) and overall company brand strategy. However, with call volume increasing by 600% in some industries since the pandemic (Deloitte, 2022) and agent attrition rate at 40% per year (SWPP, 2022), how to leverage technology to improve employee experience, sustain performance during peak time, and build operational resilience in times of uncertainties is on top of all leaders' mind.

Join this lively webinar where a team of industry thought leaders and technologists from Presidio and Automation Anywhere explore tried-n-true strategies to build a modern contact center. You will learn:

The current cloud, AI/ML technology trends that are transforming customer services today
A live demo of the latest intelligent automation solution to boost your agents' productivity
Tips and advice to build an adaptive and flexible delivery model across the channels

Latest Intelligent Automation for the Next-Level Contact Center

IT organizations have weathered numerous storms over the past two years—and the lessons these teams learned while on the forefront of the pandemic are shaping their approaches looking ahead. Automation initiatives and the resulting workforce transformation are delivering real-world operational efficiencies—but where are your next opportunities for automation and optimization within your organization?

Process Discovery can help you further develop and expand your automation strategy—improving the way work gets done across your organization. In this session, automation and Process Discovery experts from Lumevity and Automation Anywhere will share real-world transformation experiences, discussing how automation has and is improving key aspects of the business. We’ll explore:

The role of the automation leader—how it is evolving and the factors that are driving these changes.

The conventional - and not so conventional - responsibilities that automation leader is taking on

Real-world use cases for applying automation to streamline and optimize critical business operations

Get more visibility into the processes across the enterprise that will unlock the true potential of your automation initiatives. Register today to reserve your seat!

Using Process Discovery to Drive Automation

Your enterprise is facing lingering pandemic fallout, growing economic headwinds, and continued global uncertainty. But progressive business leaders are doubling down on automation as their strategic advantage. And, if you’re not one of those fueling the 133% year-over-year growth in enterprise automation, your ability to sustain business performance is in jeopardy.

Register today for this upcoming webinar to learn what more than 1,000 of your peers and competitors say about intelligent automation, how they’re using it to rise above economic challenges, and why it’s key to achieving exceptional business performance.

Join Automation Anywhere’s Co-founder and Chief Customer & Strategy Officer, Ankur Kothari, and SVP, Product & Solutions Marketing, Claudia Michon, as they explore the results of the 2022 Automation Now & Next survey and share insights you can use to benchmark, accelerate, and scale your automation initiatives and digital transformation efforts.

This webinar will dig into:

How innovative enterprise leaders are accelerating their automation efforts to overcome staffing shortages, adapt to supply chain issues, and continue to exceed customer expectations.
What differentiates the automation strategies of top-performing enterprises and helps them achieve automation ROIs of over 7x.
Why more top-performing enterprises are counting on automation to define the future of work by automating up to 30% of work across functions.
Register today to save your spot at this enterprise-focused webinar tailored to executives just like you.

How Enterprise Executives are Using Intelligent Automation – 2022 Survey Results

Transform business with IT-driven enterprise automation Shifts in the way we work and demands for modern employee experiences require CIOs to re-examine how their IT organizations can act as enablers of workforce transformation. 

In this webinar you'll hear how GM Financial built a digital workforce that fueled complete transformation across customer experience, servicing, commercial/origination departments, and beyond.

Transform Business with IT Driven Enterprise Automation

It is everyone’s job to help combat unwanted employee turnover, yet managers today haven’t been equipped with the data to improve engagement on a person-by-person basis. That is why Automation Anywhere took a data driven approach to understanding their talent landscape and how to improve the employee experience.

What Will You Automate - Improving the People Experience

Join Automation Anywhere and Google Cloud experts for a webinar where you will hear how implementing cloud-native automation for your contact center can bring an end to the swivel chair for your entire team.

Take Your Contact Center to the Next Level

Intelligent automation, in the form of a digital workforce, boosts productivity of finance professionals while improving accuracy and increasing cash flow. Join James Budge, Automation Anywhere CFO, as he highlights relevant trends for the enterprise CFO.

Why CFOs Must Leverage Intelligent Automation

Learn about trends for Intelligent Automation in 2022, and how to act on them. Tips on staying competitive in the battle for talent. Insights on CIO/IT strategies and case studies from top global organizations.

Future of Work: How CIOs are Responding to Automation Trends

Process Intelligence is the key buzzword for 2022 for a reason: it shines a light on every detail of every process lurking in the shadows and shortcut corners so you can realize automation and transformation success. Organizations need more than hunches to help them make decisions. And it’s the reason Automation Anywhere acquired FortressIQ, the pioneer of process intelligence.

What's in Store for Process Intelligence in 2022

In diesem Termin wird sie sie ihre Sichtweise auf People Centric Analytics darlegen.

Kafe mit Nancy Hauge: People Centric Analytics

Join Nancy and her team for a discussion on how automation can improve the talent acquisition process. Plus, hear audience questions and a discussion of relevant HR trends and problems that RPA can assist with.

Coffee with CHRO Nancy Hauge: Talent Acquisition

Nancy Hauge, DRH d'Automation Anywhere, vous invite à venir l'écouter partager son point de vue sur les outils d'analyse centrés sur l'être humain

Coffee with Nancy: des Outils d'Analyse centrés sur l’Humain

Join Nancy Hauge and team to hear how the Age of Automation manifests itself in the human resources department. Audience questions are answered live, including advice for implementing bots in your organization.

Coffee with CHRO Nancy Hauge: Human Resources in the Age of Automation

E se potessi porre fine alle operazioni cosiddette "a sedia girevole" del tuo contact center?

Grazie all'automazione cloud-native numero 1 al mondo potrai finalmente snellire i tuoi processi e dimenticare le operazioni manuali.

Scopri come l'automazione cloud-native implementata all'interno del tuo contact center può migliorare e rendere più rapida la fornitura dei servizi di assistenza:

Semplificando l'esperienza degli agenti grazie a un accesso agevole a tutti i dati pertinenti
Automatizzando le decisioni in tempo reale tramite suggerimenti della IA per aumentare il tasso di risoluzione alla prima chiamata
Consentendo agli agenti virtuali di completare richieste end-to-end complesse da qualsiasi canale

Potrai inoltre scoprire in che modo il nostro partner, Re:code Solutions, è stato in grado di potenziare i suoi contact center riducendo i tempi di elaborazione medi e migliorando la soddisfazione dei clienti attraverso l'automazione intelligente.

Porta il tuo contact center a un livello superiore

Et si vous pouviez réellement mettre fin à la répétition des tâches de saisie pour l'ensemble de votre centre de contact ? Avec le n°1 mondial de l'automatisation cloud, vous pouvez dire définitivement adieu à ces tâches de saisie répétitives. Découvrez comment la mise en œuvre de l'automatisation cloud native pour votre centre de contact peut vous permettre d'offrir un meilleur service, plus rapidement avec:

Une expérience simplifiée des agents grâce à un accès fluide aux données pertinentes
Une automatisation des actions suivantes optimales et recommandées par l'IA pour améliorer le taux de résolution au premier appel
L'exécution par les agents virtuels de demandes de bout en bout complexes sur n'importe quel canal
Vous découvrirez comment notre partenaire, Re:code Solutions, fait passer ses centres de contact au niveau supérieur afin de réduire les temps de traitement moyen et d'améliorer la satisfaction des clients grâce à l'automatisation intelligente.

Donnez une nouvelle dimension à votre centre de contact

Stellen Sie sich vor, Sie könnten ein Kontaktcenter ohne menschliche Workforce wirklich umsetzen. Mit der weltweiten Nummer 1 in cloudnativer Automatisierung können Sie das. Erfahren Sie, wie die Implementierung von cloudnativer Automatisierung Ihr Kontaktcenter besser und schneller machen kann durch:

Vereinfachen der Nutzung für Agenten über reibungslosen Zugriff auf die richtigen Daten
Automatisieren von KI-empfohlenen nächsten Handlungen zur Steigerung der Lösungsquote beim ersten Anruf
Aktivieren virtueller Agenten zum Abschließen komplexer Ende-zu-Ende-Anfragen in allen Kanälen
Unser Partner Re:code Solutions berichtet Ihnen, wie er seine Kontaktcenter auf die nächste Stufe brachte und nun mithilfe von intelligenter Automatisierung die Bearbeitungszeiten reduziert und die Kundenzufriedenheit erhöht.

Bringen Sie Ihr Contact Center auf die nächste Stufe

E se você pudesse eliminar aquele ‘vai e volta’ entre as aplicações em todo o seu Call Center? Com a automação nativa da nuvem número 1 do mundo, você pode se livrar dessas ações repetitivas Ouça como a implementação da automação nativa da nuvem para seu Call center pode tornar o serviço melhor e mais rápido com:

Simplificação da experiência do agente com acesso sem atrito a todos os dados
Automatização das próximas melhores ações recomendadas pela IA para aumentar a taxa de resolução na primeira chamada
Habilitação de agentes virtuais para completar solicitações complexas de ponta a ponta em qualquer canal
Você ouvirá de nosso parceiro, Re:code Solutions, sobre como eles estão nivelando os Call Centers para reduzir o tempo médio de atendimento e aumentando a satisfação do cliente usando automação inteligente.

Eleve seu Call Center a outro nível

Escuche cómo la implementación de la automatización nativa en la nube puede mejorar el servicio para su Contact Center. Nuestro socio, Re:code Solutions, compartirá cómo están mejorando los Contact Centers, reduciendo el tiempo promedio de atención y aumentando la satisfacción por medio de la automatización inteligente.

Lleve su Contact Center al siguiente nivel

Retail banking has changed significantly in the last few years – high customer expectations, increased competition from both global tech giants and new fintechs, increased oversight, and pressure to deliver a powerful online experience post-Covid have squeezed banks from all sides.
But is the best way to solve this problem really to keep throwing more call-centre agents at the problem? 
New technologies like Robotic Process Automation (RPA) offer a chance to solve these new challenges by picking key steps to automate data-heavy, repetitive tasks without losing the human touch.
Join Deepti Chugh, Chief Solutions Architect from Avenir Digital, the specialists in Digital Transformation solutions and Automation Anywhere, the leading provider of cloud-based RPA services as they guide you through the future of loan application and approvals in digital banking.
During this informative session, you will learn how your business can:
-	Speed up the loan application and approval process by 180x by implementing targeted automation to key steps
-	Improve customer satisfaction by up to 20% by delighting them with a quicker and more accurate process
-	See how targeted bots and Robotic Process Automation (RPA) can help your organisation with a live bot tutorial

Use custom bots to improve key customer journeys in retail banking

Automation

Digital Transformation

Retail Banking

Robotic Process Automation

Modern human resources professionals are charged with not only the recruitment of talent, but also retention, satisfaction and management. They also support the training, assessment and compensation aspects of employee management. Join this community to connect with thought leaders and learn about trends in benefits, compensation and talent management. Stay ahead of the curve to attract and retain top talent and strengthen organizational leadership and culture.

HR Strategy

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

Human Resources

Get powerful emerging technology insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on technologies like 3D printing, pervasive robotics, natural interfaces, connected everything and cognitive systems.

Emerging Technologies

The research and development community on BrightTALK brings together leading professionals in healthcare, technology and manufacturing to present on current topics in their fields. From big data in healthcare to online forensics training and medical research practices, the community is an exceptional resource for those looking to expand their knowledge. Be part of the conversation by joining the community and participating in interactive live webinars.

Research and Development

Get powerful finance insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

Finance

Get powerful finance management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge that will help you to determine which financial factors build or erode value in your organization.

CFO Strategy

Join this new, vibrant community to learn and connect with top thought leaders, startups and banks who are disrupting the financial services industry. Keep up with the latest news and trends in Fintech and take part in lively debates on topical issues and challenges.

Fintech

The accounting and finance community on BrightTALK features presentations from leading accountants and finance professionals. The accounting community includes tax planning strategies, QuickBooks webinars and other accounting webinars, while the finance community features presentations on financial capital regulations and forensic data analytics. Join the conversation by attending live financial and accounting presentations and connecting with industry thought leaders.

Get powerful insights to run your business. CEOs, CFOs, CMOs, COOs, CTOs and CIOs are among the leaders in this community who connect with peers and experts to grow their businesses.

CxO Strategy

Get powerful procurement and sourcing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which strategies are proving to be the most effective for managing vendors, improving performance and reducing cost.

Procurement and Sourcing

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Use custom bots to improve key customer journeys in retail banking

Presented by

About this talk

More from this channel