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What’s New in the Digital Workforce World?

Join this webinar to hear about the latest developments in the Digital Workforce World and get insight into the future of RPA. Learn about current local, regional, and global automation initiatives and how they can impact and assist you and your business.
Recorded Oct 14 2021 49 mins
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Presented by
Jonathan Toseski, Catherine Calarco, Markoss Martina
Presentation preview: What’s New in the Digital Workforce World?
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  • Coffee with CHRO Nancy Hauge: Talent Acquisition Dec 14 2021 5:30 pm UTC 46 mins
    Nancy Hauge
    Join Nancy and her team for a discussion on how automation can improve the talent acquisition process. Plus, hear audience questions and a discussion of relevant HR trends and problems that RPA can assist with.
  • Coffee with CHRO Nancy Hauge: Human Resources in the Age of Automation Dec 3 2021 4:00 pm UTC 42 mins
    Nancy Hauge
    Join Nancy Hauge and team to hear how the Age of Automation manifests itself in the human resources department. Audience questions are answered live, including advice for implementing bots in your organization.
  • Porta il tuo contact center a un livello superiore Recorded: Dec 1 2021 31 mins
    Prasanna Ramaswamy, Co-Founder & Managing Partner, Re:code Solutions / Claudia Michon, VP Product Mktg, Automation Anywhere
    E se potessi porre fine alle operazioni cosiddette "a sedia girevole" del tuo contact center?

    Grazie all'automazione cloud-native numero 1 al mondo potrai finalmente snellire i tuoi processi e dimenticare le operazioni manuali.

    Scopri come l'automazione cloud-native implementata all'interno del tuo contact center può migliorare e rendere più rapida la fornitura dei servizi di assistenza:

    Semplificando l'esperienza degli agenti grazie a un accesso agevole a tutti i dati pertinenti
    Automatizzando le decisioni in tempo reale tramite suggerimenti della IA per aumentare il tasso di risoluzione alla prima chiamata
    Consentendo agli agenti virtuali di completare richieste end-to-end complesse da qualsiasi canale

    Potrai inoltre scoprire in che modo il nostro partner, Re:code Solutions, è stato in grado di potenziare i suoi contact center riducendo i tempi di elaborazione medi e migliorando la soddisfazione dei clienti attraverso l'automazione intelligente.
  • Donnez une nouvelle dimension à votre centre de contact Recorded: Dec 1 2021 31 mins
    Prasanna Ramaswamy, Co-Founder & Managing Partner, Re:code Solutions / Claudia Michon, VP Product Mktg, Automation Anywhere
    Et si vous pouviez réellement mettre fin à la répétition des tâches de saisie pour l'ensemble de votre centre de contact ? Avec le n°1 mondial de l'automatisation cloud, vous pouvez dire définitivement adieu à ces tâches de saisie répétitives. Découvrez comment la mise en œuvre de l'automatisation cloud native pour votre centre de contact peut vous permettre d'offrir un meilleur service, plus rapidement avec:

    Une expérience simplifiée des agents grâce à un accès fluide aux données pertinentes
    Une automatisation des actions suivantes optimales et recommandées par l'IA pour améliorer le taux de résolution au premier appel
    L'exécution par les agents virtuels de demandes de bout en bout complexes sur n'importe quel canal
    Vous découvrirez comment notre partenaire, Re:code Solutions, fait passer ses centres de contact au niveau supérieur afin de réduire les temps de traitement moyen et d'améliorer la satisfaction des clients grâce à l'automatisation intelligente.
  • Bringen Sie Ihr Contact Center auf die nächste Stufe Recorded: Dec 1 2021 31 mins
    Prasanna Ramaswamy, Co-Founder & Managing Partner, Re:code Solutions / Claudia Michon, VP Product Mktg, Automation Anywhere
    Stellen Sie sich vor, Sie könnten ein Kontaktcenter ohne menschliche Workforce wirklich umsetzen. Mit der weltweiten Nummer 1 in cloudnativer Automatisierung können Sie das. Erfahren Sie, wie die Implementierung von cloudnativer Automatisierung Ihr Kontaktcenter besser und schneller machen kann durch:

    Vereinfachen der Nutzung für Agenten über reibungslosen Zugriff auf die richtigen Daten
    Automatisieren von KI-empfohlenen nächsten Handlungen zur Steigerung der Lösungsquote beim ersten Anruf
    Aktivieren virtueller Agenten zum Abschließen komplexer Ende-zu-Ende-Anfragen in allen Kanälen
    Unser Partner Re:code Solutions berichtet Ihnen, wie er seine Kontaktcenter auf die nächste Stufe brachte und nun mithilfe von intelligenter Automatisierung die Bearbeitungszeiten reduziert und die Kundenzufriedenheit erhöht.
  • Eleve seu Call Center a outro nível Recorded: Dec 1 2021 31 mins
    Prasanna Ramaswamy, Co-Founder & Managing Partner, Re:code Solutions / Claudia Michon, VP Product Mktg, Automation Anywhere
    E se você pudesse eliminar aquele ‘vai e volta’ entre as aplicações em todo o seu Call Center? Com a automação nativa da nuvem número 1 do mundo, você pode se livrar dessas ações repetitivas Ouça como a implementação da automação nativa da nuvem para seu Call center pode tornar o serviço melhor e mais rápido com:

    Simplificação da experiência do agente com acesso sem atrito a todos os dados
    Automatização das próximas melhores ações recomendadas pela IA para aumentar a taxa de resolução na primeira chamada
    Habilitação de agentes virtuais para completar solicitações complexas de ponta a ponta em qualquer canal
    Você ouvirá de nosso parceiro, Re:code Solutions, sobre como eles estão nivelando os Call Centers para reduzir o tempo médio de atendimento e aumentando a satisfação do cliente usando automação inteligente.
  • Lleve su Contact Center al siguiente nivel Recorded: Dec 1 2021 32 mins
    Prasanna Ramaswamy, Co-Founder & Managing Partner, Re:code Solutions / Claudia Michon, VP Product Mktg, Automation Anywhere
    Escuche cómo la implementación de la automatización nativa en la nube puede mejorar el servicio para su Contact Center. Nuestro socio, Re:code Solutions, compartirá cómo están mejorando los Contact Centers, reduciendo el tiempo promedio de atención y aumentando la satisfacción por medio de la automatización inteligente.
  • Take your contact center to the next level with cloud-native automation Recorded: Nov 18 2021 31 mins
    Prasanna Ramaswamy, Co-Founder & Managing Partner, Re:code Solutions / Claudia Michon, VP Product Mktg, Automation Anywhere
    Hear how implementing cloud-native automation for your contact center can make better service, faster with: Simplifying the agent experience with frictionless access to all the right data Automating AI-recommended next best actions to increase first call resolution rate Enabling virtual agents to complete complex end-to-end requests on any channel You’ll hear from our partner, Re:code Solutions, on how they are leveling up contact centers to reduce AHT and increase customer satisfaction using intelligent automation.
  • Coffee with CHRO Nancy Hauge: Moving Beyond the Industrial Revolution Recorded: Nov 17 2021 54 mins
    Nancy Hauge
    Join Nancy to hear how automation takes the human resources workforce into the new millennium. You'll also learn about the digital colleagues working in human resources at Automation Anywhere and hear answers to audience questions.
  • Coffee with CHRO Nancy Hauge: Automation Case Studies Recorded: Oct 28 2021 44 mins
    Nancy Hauge
    Listen in as Automation Anywhere's CHRO, Nancy Hauge, and her team collaborate, network, and present real-world case studies among a group of HR professionals. Nancy and Team also demonstrate some of Automation Anywhere's newest HR bots in action.
  • What’s New in the Digital Workforce World? Recorded: Oct 14 2021 49 mins
    Jonathan Toseski, Catherine Calarco, Markoss Martina
    Join this webinar to hear about the latest developments in the Digital Workforce World and get insight into the future of RPA. Learn about current local, regional, and global automation initiatives and how they can impact and assist you and your business.
  • Fireside Chat with William Harris, Chief Digital Officer at IQEQ Recorded: Oct 12 2021 29 mins
    William Harris, Chief Digital Officer at IQEQ - Wayne Butterfield, global lead for Intelligent Automation Solutions at ISG
    Join us and our customers, IQEQ, on this webinar as we discuss their invaluable experience with Intelligent Automation and Artificial Intelligence.

    William Harris, Chief Digital Officer at IQEQ, shares best practice and helpful tips on where to start and what to avoid when embracing Intelligent Automation and Artificial Intelligence in your organisation.

    We will also be joined by Wayne Butterfield, Global Head of Intelligent Automation Solutions at ISG and Lisa Mullings, Account Director at Automation Anywhere – to discuss how automation can help banking & financial services institutions thrive in a post pandemic digital-first world by liberating human intellect with the help of robotic process automation software.

    About our speakers:

    William is an experienced Technology and Business Executive having led complex IT Transformation, Business Operating Model and People Change based programs of work. With a background spanning Transport & Logistics, Financial Services, Outsourcing, Healthcare and Telecoms, William has a breadth of sector knowledge.

    Following from a career in Tech consulting, where helped drive forwards intelligent automation and AI adoption across several sectors, he moved full time into Financial Services, taking post as Chief Digital Officer at a leading investor services company, IQEQ. Here William is responsible for driving the group digital agenda and the adoption of advanced technologies, including automation, driving IQEQ to provide an industry leading Digital Experience.

    Wayne is the global lead for Intelligent Automation Solutions at ISG. He is responsible for all AI & Cognitive Automation deployments across ISG, either building on existing RPA deployments or moving straight into AI & Cognitive via the use of Chat Bots, Machine Vision (OCR), NLP, Machine Learning and more. Prior to ISG, Wayne held leadership roles in Telefonica O2 and BT in the UK.
  • AARI – the Digital Assistant for your Finance Team Recorded: Sep 29 2021 53 mins
    Automatify AG André Heymann and Dan Lupusanschi
    Live Webinar with Automatify AG & Automation Anywhere

    Digital Transformation poses challenges to finance departments: Legacy ERP systems, paper-based accounting documents, unstructured data and fragmented information. How can finance departments increase agility, efficiency and transparency and minimize existing and new business risks while facing these challenges?

    The good news is that RPA is a solution for these challenges, because nearly 70% of processes in finance and accounting can be automated. This potential can be tapped by implementing AARI, the digital assistant for every employee by Automation Anywhere. E.g., your employees can get a single screen view of data across multiple systems with downloadable, easy-to-use, interactive forms.
    Supported by digital assistants your employees can be more productive and participate actively in the transformation of your finance department.

    In this webinar, our partner Automatify will introduce various use cases for RPA and AI in Finance and Accounting. They will also show how to implement your first assistant in a few weeks and add more and more digital assistants to your finance team.

    Register now for an inspirational journey to take charge of 2021 and build resiliency for your organization through intelligent automation.
  • How to Future-Proof Your ERP Applications with Intelligent Automation Recorded: Aug 23 2021 49 mins
    Cyril Millin (Automation Anywhere), Adam Forde (Group CIO, Spectris plc; CIO Malvern Panalytical), Ram Kumar ( JKTech)
    Many of the present-day enterprise solutions are built on single or multiple ERP platforms having complex architecture, heavy customisations, and third-party integrations.

    Intelligent Automation (IA) can breathe new life into your legacy applications and ERP systems, with leading-edge automation and AI, delivered quickly and cost-effectively, without the need to rip-and-replace.

    During this 45-minute event, we will showcase how Intelligent Automation and ERP, together, can accelerate your digital transformation initiatives:

    • Key ERP business processes use cases that drive significant gains in cost savings, productivity improvements, and process accuracy.
    • Hear from our customer speaker, Adam Forde – Group CIO of Spectris plc and Malvern Panalytical Ltd., about the intelligent automation journey helping his business deliver value beyond measure, accelerated by the Covid economy.
    • See JK Technosoft’s Test Automation Framework (tAF®) which results in up to 33% productivity gains vis-à-vis traditional test automation methods and can be used across multiple ERP systems including Progress, QAD, and SAP.

    If automating 2x more processes, at 1/5 of the cost, with the ability to scale 3x faster piques your interest, then reserve your spot today.

    We look forward to welcoming you.
  • Winning in Business with a Digital Workforce Recorded: Aug 11 2021 53 mins
    Greg van Rensburg
    Join this webinar to be updated on the latest developments in the Digital Workforce World and get an insight into what the future holds. Included in this webinar will be findings from the latest Now and Next: State of RPA report designed to provide insights, best practices, and trends for organisations currently deploying or planning to deploy a Digital Workforce and Intelligent Automation (IA).
  • Maximizing ROI through accelerated bot development Recorded: Aug 4 2021 61 mins
    Oli Morris, RPA Program Manager & Will Jones, Sr. Solution Lead
    As a result of our work with a wide variety of customers from different industries across the globe and over 1.5 Million bots deployed, we’ve gained a great deal of knowledge about effective bot deployment.
    In this webinar Oli Morris, RPA Program Manager & Will Jones, Sr. Solution Lead share their experience working with customers to improve the acceleration of their automation strategy.
    •Hear about the pitfalls that slow the deployment of bots and how to address them
    •Learn how to build re-usability into your automation strategy
    •See the possibilities for download of ready -to- use bots
    •Understand the potential for cloud and newest innovations in bot technology
    We’ll help you take another look at your deployment, see new possibilities, tools and techniques to drive better ROI from your process automation. Whether you’re just starting out or scaling in automation, there’s something here for you.
  • AI-powered bots with IDP: solving today's complex business process challenges Recorded: Jul 27 2021 61 mins
    Anil Vijayan (Everest Group), Brinda Sreedhar (Automation Anywhere)
    The growth of documents that businesses need to process has exploded in recent years. Legacy automation solutions using OCR-like technologies have automated some of the processes in business functions such as F&A. However, they still lack the capability to automate complex, document-heavy business processes in Banking, Financial Services, Human Resources, and others.

    A new wave of IDP technologies – that combine AI with human-bot collaboration – are emerging to automate these complex processes, end to end, with business-friendly ease of use. Intelligent document processing solutions can potentially help organizations reduce document review and processing time by upwards of 70%, decrease costs by more than 50%, and cut risk considerably.

    Join special guest Anil Vijayan, VP at Everest Group – a leading analyst and thought leader in the space of IDP and Brinda Sreedhar, Sr Product Marketing Manager at Automation Anywhere as they guide you through this rapidly evolving market and enable your organizations to automate document-heavy processes, end to end.

    During this informative session, you will learn how your business can:
    • Drive the next generation of document-centric automation post-COVID-19.
    • Automate the complex process with business-friendly ease of use.
    • Deploy cloud-based solutions that can be deployed instantly that help dramatically improve their ROI, year over year.

    We look forward to welcoming you to this event.
  • 5 Things An Exec Should Know Before Starting On The Digital Workforce Journey. Recorded: Jul 14 2021 46 mins
    Greg van Rensburg,​ Director Solutions Consulting at Automation Anywhere
    Starting a digital workforce journey can be daunting. This webinar will discuss the 5 things every executive needs to know before embarking on the Digital Workforce Journey. You will leave with a clear list of dos and don'ts.

    Companies across the world are facing tremendous pressure to improve business performance and drive cost efficiency while encountering challenges such as increased regulatory scrutiny, high cost of compliance, back-office inefficiencies, and outdated legacy systems. To address these forces, executives have been evaluating and adopting a range of automation technologies. One of the biggest challenges they face is knowing where to start and the questions they need to ask to get ensure they get a best-of-breed technology and an appropriate return on investment.
  • Taking the robot out of the human: Addressing post-pandemic digital challenges Recorded: Jul 1 2021 53 mins
    Mark Thomas, HAYS Recruitment - Adam Fenwick, Automation Anywhere
    As COVID-19 spread across the globe, businesses found ways to mitigate impacts that could have a long-term effect on their business. How you, as a business leader, can navigate these challenges will determine whether your business will emerge stronger or succumb to shifting demands.

    Join Mark Thomas, IT Director at HAYS Recruitment, describing their digital transformation journey: best practices, lessons learned and where to start for maximum impact in your initiatives.

    About Mark:
    Mark, UK & Ireland IT Director, has been with Hays Specialist Recruitment for 11 years. His role focusses on the transition of the back-office IT function & delivery of innovative IT as well as how systems & RPA can up level transformation in Finance, HR & Shared Service Centre operations cross continent. Mark is proud to be part of an organisation that utilises innovative technology change programmes & has experience in a variety of financial, management, project, commercial accounting & IT roles at companies including Unilever, Kleinwort Benson, Barclays Mercantile & Page Group.
  • Use custom bots to improve key customer journeys in retail banking Recorded: Jun 24 2021 47 mins
    Deepti Chugh, Chief Solutions Architect at Avenir Digital and Tim Barros, Automation Anywhere
    Retail banking has changed significantly in the last few years – high customer expectations, increased competition from both global tech giants and new fintechs, increased oversight, and pressure to deliver a powerful online experience post-Covid have squeezed banks from all sides.
    But is the best way to solve this problem really to keep throwing more call-centre agents at the problem?
    New technologies like Robotic Process Automation (RPA) offer a chance to solve these new challenges by picking key steps to automate data-heavy, repetitive tasks without losing the human touch.
    Join Deepti Chugh, Chief Solutions Architect from Avenir Digital, the specialists in Digital Transformation solutions and Automation Anywhere, the leading provider of cloud-based RPA services as they guide you through the future of loan application and approvals in digital banking.
    During this informative session, you will learn how your business can:
    - Speed up the loan application and approval process by 180x by implementing targeted automation to key steps
    - Improve customer satisfaction by up to 20% by delighting them with a quicker and more accurate process
    - See how targeted bots and Robotic Process Automation (RPA) can help your organisation with a live bot tutorial
Go Be Great
Automation Anywhere empowers people whose ideas, thought and focus make the companies they work for great. We deliver the world’s most sophisticated Digital Workforce Platform making work more human by automating business processes and liberating people.

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  • Live at: Oct 14 2021 2:00 am
  • Presented by: Jonathan Toseski, Catherine Calarco, Markoss Martina
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