Alan Pelz-Sharpe, Deep Analysis & Ryan Picchini, Acquia
As our world is increasingly online, improving the customer experience has involved huge advances in website, mobile application and ecommerce design. However, a critical part of ensuring that the customer is happy is one that is often underestimated: a good employee experience. Though there have been major improvements to customer websites, the same cannot be said for the employee side of the equation. Join this webinar to learn:
How to uplevel an intranet, a knowledge management system or a portal
How to reframe & reimagine the employee/customer experience
How to take some lessons from the customer side of the business and employ them to the employee experience.