Good Employee Experience = Successful Customer Experience

Presented by

Ryan Picchini (Director of Product Marketing), Acquia & Alan Pelz-Sharpe (Founder), Deep Analysis

About this talk

As our world is increasingly online, improving the customer experience has involved huge advances in website, mobile application and ecommerce design. However, a critical part of ensuring that the customer is happy is one that is often underestimated: a good employee experience. Though there have been major improvements to customer websites, the same cannot be said for the employee side of the equation. In this on-demand webinar: - We will provide practical advice on how to level-up an intranet, a knowledge management system or a portal. - We will explore how to reframe, reimagine the employee/customer experience. - You will learn how to take some lessons from the customer side of the business and employ them to the employee experience.

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Acquia is the open source digital experience company. We provide the world’s most ambitious brands with technology that allows them to embrace innovation and create customer moments that matter. At Acquia, we believe in the power of community — giving our customers the freedom to build tomorrow on their terms. Acquia is helping some of the world’s leading brands succeed, including Twitter, Mercedes Benz, Warner Music Group, and the BBC. More than 4,000 organizations are using Acquia’s solutions for content, community and commerce.