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Increase Team Productivity with the Right Communication & Collaboration Solution

To paraphrase Paul J Meyer: “Communication is the key to success”. So in this day and age, why do so many businesses struggle with multiple, disconnected communication systems?

Unified Communications (UC) can combine all of your communication methods into a single experience across multiple platforms, resulting in easier and more effective communications. But which solution is right for your business?

Hanna Miller of CounterPath will outline trends in modern SMB communication, collaboration and mobility, and provide insight into how your business can benefit from cloud-based Unified Communication and Collaboration (UCCaaS) tools and services to streamline workplace communications and help solve your organization’s “Business World Problems”.

Key learnings:
- Current trends in unified communications and collaboration (UCC)
- Challenges and benefits of various unified communication methods
- Core principles of effective workplace collaboration
- Deploying a solution easily and efficiently
Recorded Apr 17 2019 45 mins
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Hanna Miller, CounterPath Marketing
Presentation preview: Increase Team Productivity with the Right Communication & Collaboration Solution

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  • Managing Remote Teams: Business Best Practices for 2020 and Beyond Recorded: Dec 1 2020 42 mins
    Irwin Lazar - Vice President & Service Director, Nemertes; Todd Carothers - Chief Revenue Officer of CounterPath;
    We're teaming up with global research firm Nemertes to reveal brand new research and data to help you make the best decisions in managing remote teams:

    - Why work-from-home is here to stay
    - Managing security concerns
    - Methods to cut costs
    - Conquering shadow IT
    - Steps to create a future-proof solution for your team

    In the blink of an eye, companies across the globe went virtual to combat the threat of COVID-19. While this move may have originally been a temporary change, new research shows work-from-home is here to stay.

    Even as lockdown restrictions begin to lift, 35% of companies say they definitely plan to continue to allow work-from-home, and an additional 35% say they’re likely to do so, according to research firm Nemertes.

    That sudden shift to a remote workforce (and now back from it) brings a significant amount of risk, particularly around shadow IT. We're teaming up with global research and advisory firm Nemertes to share emerging research, and talk about how to mitigate risks while building a long-term solution for your team.
  • Technology Webinar: All About the CounterPath Softphone SDK Recorded: Nov 27 2020 29 mins
    Hanna Miller, Vice President of Marketing & Dominique Lacerte, Sr. Software Engineer CounterPath
    Enterprises, service providers, and solution vendors can leverage the CounterPath VoIP Softphone SDK to accelerate the integration of voice over IP (VoIP), video, and messaging into their own applications for desktop and mobile devices.

    This webinar will cover the core features and functions of the CounterPath Softphone SDK, benefits, use cases, and a live tutorial on how easy it can be to use our sample app and CallKit to get started.
  • Working in the “Now Normal”: Benefits of Communication Apps on Rugged Devices Recorded: Nov 19 2020 41 mins
    Todd Carothers, Chief Revenue Officer, CounterPath
    Whether your business was ready or not, the COVID-19 pandemic has changed the way we work and provide customer support in the “now normal”. So how can companies quickly adapt to physically distancing workers while providing them communication tools on devices the company already owns? The answer might surprise you!

    Handheld computers, scanners, and rugged devices are already being used for information access and management in retail, manufacturing, transportation, healthcare, and hospitality environments. By empowering these devices with portable phone, messaging, and video calling capabilities, businesses can ensure employees are easily reachable and can collaborate to offer enhanced customer service without having to leave their station.

    Join this webinar to learn how advanced Unified Communication solutions transform handheld computing devices into an extension of the existing corporate phone system, reducing employee contact with wall phones, and making it easier to communicate with colleagues without having to stop by their work areas. We will also explore how deploying a solution like this can be done easily with central provisioning and hosted serviced provided in the cloud.
  • Benefits & Use Cases: Bria Desktop API Recorded: Oct 22 2020 26 mins
    Hanna Miller, Vice President of Marketing & John Chow, Product Manager, CounterPath
    Bria softphone applications not only extend your call server or VoIP service to any device - our desktop applications have a robust API that can help streamline workflows and increase productivity!

    CounterPath's powerful SIP softphone applications for Windows and Mac can enhance business practices for call centers, sales teams, and customer support with our API. Join this webinar to hear the top 3 benefits and use cases from our customers and see a live demo on setting up some basic API calls.
  • A VoIP Provider's Guide to Augmenting Services with Collaboration Offerings Recorded: Sep 22 2020 44 mins
    Todd Carothers, Chief Revenue Officer, CounterPath
    With collaboration and video conferencing software providers beginning to see their subscriber levels plateau, they are looking to continue momentum by targeting a whole new revenue stream - the hosted voice component. Zoom, Microsoft, and Google are household names that are, or soon will, offering the entire end-to-end communications stack by adding hosted voice services. They have begun the aggressive push to convert their customers to an all-in-one solution that aims to take the hosted PBX and voice offering away from carriers, ITSPs, and VoIP providers. So, what are carriers and providers to do?

    This webinar explores how service providers can leverage cloud-hosted collaboration offerings, and quickly turn around a comprehensive - even branded - Unified Communication and Collaboration solution that checks all the boxes.
  • Call Center Solutions for the "New Normal" and Beyond Recorded: Jul 28 2020 46 mins
    Damian Wallace, CounterPath SVP of Product and Customer Success
    The call center industry saw a dramatic shift in moving agents from offices to home during the early months of the COVID-19 pandemic. Now that we are starting to realize what the "new normal" may look like, it is a good time to evaluate your current solution and address any gaps or inefficiencies.

    Join us for an overview of the CounterPath Bria call center solution and how you can extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform, increase agent productivity, and reduce administrator and manager headaches. Hear from Damian Wallace, CounterPath SVP of Product and Customer Success, where he will dive into where our call center solution is used today, and the roadmap for the future.

    In this webinar, you will learn about:
    •How to mitigate and take advantage of technology changes for call centers
    •Increasing agent productivity with powerful UC tools
    •Reducing IT and administrator headaches deploying or managing a call center solution
    •CounterPath’s off the shelf and custom solutions for call centers
  • How to Enhance Customer Experience with Communication Apps on Barcode Scanners Recorded: Jul 8 2020 39 mins
    Todd Carothers, Chief Revenue Officer, CounterPath and Greg Henry, VP Client Solutions, Barcoding Inc.
    In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly.

    How can businesses become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in retail, manufacturing, transportation, healthcare, and hospitality environments, the path to higher organizational productivity and competitive edge lies in transforming processes without having to reinvent the wheel. By empowering these devices with portable phone, messaging and collaboration capabilities, businesses can future-proof their employee communications and provide a better standard of support to their customers.

    Co-presented by industry leaders Barcoding and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience.

    Join to learn how advanced Unified Communication solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

    This webinar will cover:

    • Emerging trends in mobile and handheld computing
    • How VoIP and messaging solutions are enhancing customer satisfaction and employee productivity
    • Benefits of Unified Communications as part of an omnichannel strategy
    • How VoIP solutions increase the ROI for mobile computing solutions
    • How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform
  • Managing Remote Teams: Business Best Practices for 2020 and Beyond Recorded: Jun 17 2020 43 mins
    Irwin Lazar - Vice President & Service Director, Nemertes; Todd Carothers - Chief Revenue Officer of CounterPath;
    We're teaming up with global research firm Nemertes to reveal brand new research and data to help you make the best decisions in managing remote teams:

    - Why work-from-home is here to stay
    - Managing security concerns
    - Methods to cut costs
    - Conquering shadow IT
    - Steps to create a future-proof solution for your team

    In the blink of an eye, companies across the globe went virtual to combat the threat of COVID-19. While this move may have originally been a temporary change, new research shows work-from-home is here to stay.

    Even as lockdown restrictions begin to lift, 35% of companies say they definitely plan to continue to allow work-from-home, and an additional 35% say they’re likely to do so, according to research firm Nemertes.

    That sudden shift to a remote workforce (and now back from it) brings a significant amount of risk, particularly around shadow IT. We're teaming up with global research and advisory firm Nemertes to share emerging research, and talk about how to mitigate risks while building a long-term solution for your team.
  • How to Enhance Customer Experience with Communication Apps on Barcode Scanners Recorded: Dec 11 2019 40 mins
    Todd Carothers, Chief Revenue Officer, CounterPath and Greg Henry, VP Client Solutions, Barcoding Inc.
    In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly.

    How can businesses become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in retail, manufacturing, transportation, healthcare, and hospitality environments, the path to higher organizational productivity and competitive edge lies in transforming processes without having to reinvent the wheel. By empowering these devices with portable phone, messaging and collaboration capabilities, businesses can future-proof their employee communications and provide a better standard of support to their customers.

    Co-presented by industry leaders Barcoding and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience.

    Join to learn how advanced Unified Communication solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

    This webinar will cover:

    • Emerging trends in mobile and handheld computing
    • How VoIP and messaging solutions are enhancing customer satisfaction and employee productivity
    • Benefits of Unified Communications as part of an omnichannel strategy
    • How VoIP solutions increase the ROI for mobile computing solutions
    • How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform
  • Call Center Transformation with Unified Communication Softphones Recorded: Oct 10 2019 47 mins
    Todd Carothers, CounterPath EVP of Sales, Marketing and Product
    The call center industry has seen increasing demand to move to the cloud for operational efficiencies, agent versatility, and increased flexibility. Can you accomplish this with the current solution you already have in place? Can you extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform?

    Join us for an overview of the CounterPath Bria call center solution and how you can increase agent productivity and reduce administrator and manager headaches. Hear from Todd Carothers, CounterPath’s Executive Vice President of Sales, Marketing and Product, where he will dive into the current state of the Call Center market and best practices for the future using Bria softphone solutions.

    In this webinar, you will learn about:
    •How to mitigate and take advantage of technology changes for call centers
    • Increasing agent productivity with powerful UC tools
    • Reducing IT and administrator headaches deploying or managing a call center solution
    •CounterPath’s off the shelf and custom solutions for call centers
    • How digital SaaS solution provider, cleverbridge, was able to leverage CounterPath’s Bria call center solution to increase agent effectiveness and improve the customer experience
  • Softphones for the Call Center of the Future Recorded: Jul 24 2019 45 mins
    Damian Wallace, CounterPath Vice President of Product Management
    As the call center industry continues to undergo significant transformation, there is an increasing demand to move to the cloud for operational efficiencies, agent versatility, and increased flexibility. Your organization should know and be ready to realize substantial benefits moving into the future. But how do you do this with your current solution already in place? Can you extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform?

    Join us for an overview of the CounterPath Bria call center solution and how you can increase agent productivity and reduce administrator and manager headaches. Hear from Todd Carothers, CounterPath’s Executive Vice President of Sales, Marketing and Product, where he will dive into where our call center solution is used today, and the roadmap for the future.

    In this webinar, you will learn about:
    •How to mitigate and take advantage of technology changes for call centers
    •Increasing agent productivity with powerful UC tools
    •Reducing IT and administrator headaches deploying or managing a call center solution
    •CounterPath’s off the shelf and custom solutions for call centers
    •How a BYOC call center with 700 remote agents was able to leverage Bria softphones to dramatically decrease operating costs and support issues
  • Enrich Shopper Experience & Handheld Device ROI with Integrated Communications Recorded: May 29 2019 60 mins
    Todd Carothers, EVP of Marketing, Sales & Product at CounterPath and Scot Stelter, Senior Manager Global Product at Honeywell
    In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly. How can retailers become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in the retail environment, the path to higher organizational productivity and competitive edge, lies in transforming retail processes without having to reinvent the wheel. By empowering these devices with portable phone capabilities, retailers can future-proof their employee communications and provide a better standard of support to their customers.

    Co-presented by industry leaders Honeywell and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience. Learn how advanced voice solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

    Key learnings:
    • Emerging trends in mobile and handheld computing for retailers
    • How VoIP and Messaging solutions are enhancing customer satisfaction and employee productivity
    • Benefits of Unified Communications as part of an omnichannel strategy
    • How VoIP solutions increase the ROI for mobile computing solutions
    • How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform.
    • Using VoIP and Messaging to increase retail loss prevention effectiveness
  • Increase Team Productivity with the Right Communication & Collaboration Solution Recorded: Apr 17 2019 45 mins
    Hanna Miller, CounterPath Marketing
    To paraphrase Paul J Meyer: “Communication is the key to success”. So in this day and age, why do so many businesses struggle with multiple, disconnected communication systems?

    Unified Communications (UC) can combine all of your communication methods into a single experience across multiple platforms, resulting in easier and more effective communications. But which solution is right for your business?

    Hanna Miller of CounterPath will outline trends in modern SMB communication, collaboration and mobility, and provide insight into how your business can benefit from cloud-based Unified Communication and Collaboration (UCCaaS) tools and services to streamline workplace communications and help solve your organization’s “Business World Problems”.

    Key learnings:
    - Current trends in unified communications and collaboration (UCC)
    - Challenges and benefits of various unified communication methods
    - Core principles of effective workplace collaboration
    - Deploying a solution easily and efficiently
  • Accelerating Collaboration for Small Businesses Recorded: Feb 6 2019 44 mins
    Irwin Lazar, VP and Service Director, Nemertes Research; Todd Carothers, EVP of Sales, Marketing and Product, CounterPath
    The collaboration needs of small businesses have similarities, but often many differences, compared to those of larger organizations. Small businesses require the flexibility to support distributed and mobile workers, and to rapidly respond to customer opportunities and needs. To succeed, small businesses must employ a broad set of collaborative technologies enabling internal and customer communications, regardless of device and location. In this informative webinar we’ll provide insight into the collaborative needs of small businesses and how solutions including team collaboration and unified communications provides competitive advantages by improving agility, decision-making, and customer and employee engagement.

    This webinar will cover:
    - Collaboration in the small business
    - Emerging technologies for customer and employee engagement
    - Characteristics of a successful collaboration and communications strategy
    - Recommendations
Discover how CounterPath can help solve your #BusinessWorldProblems
CounterPath is revolutionizing how people communicate in today’s modern mobile workforce. Its award-winning Bria solutions for desktop and mobile devices enable organizations to leverage their existing PBX and hosted voice call servers to extend seamless and secure unified communications and collaboration services to users regardless of their location and network. CounterPath technology meets the unique requirements of several industries, including the contact center, retail, warehouse, hospitality, and healthcare verticals. Its solutions are deployed worldwide by 8x8, Airbnb, AmeriSave, Aspect, BT, Citibank, Comcast, Fusion, Fuze, Honeywell, Liberty Global, Uber, Windstream and others. Learn more at counterpath.com and follow us on Twitter @counterpath.

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