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Enrich Shopper Experience & Handheld Device ROI with Integrated Communications

In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly. How can retailers become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in the retail environment, the path to higher organizational productivity and competitive edge, lies in transforming retail processes without having to reinvent the wheel. By empowering these devices with portable phone capabilities, retailers can future-proof their employee communications and provide a better standard of support to their customers.

Co-presented by industry leaders Honeywell and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience. Learn how advanced voice solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

Key learnings:
• Emerging trends in mobile and handheld computing for retailers
• How VoIP and Messaging solutions are enhancing customer satisfaction and employee productivity
• Benefits of Unified Communications as part of an omnichannel strategy
• How VoIP solutions increase the ROI for mobile computing solutions
• How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform.
• Using VoIP and Messaging to increase retail loss prevention effectiveness
Recorded May 29 2019 60 mins
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Presented by
Todd Carothers, EVP of Marketing, Sales & Product at CounterPath and Scot Stelter, Senior Manager Global Product at Honeywell
Presentation preview: Enrich Shopper Experience & Handheld Device ROI with Integrated Communications

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  • Call Center Transformation with Unified Communication Softphones Oct 2 2019 4:00 pm UTC 45 mins
    Todd Carothers, CounterPath EVP of Sales, Marketing and Product
    The call center industry has seen increasing demand to move to the cloud for operational efficiencies, agent versatility, and increased flexibility. Can you accomplish this with the current solution you already have in place? Can you extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform?

    Join us for an overview of the CounterPath Bria call center solution and how you can increase agent productivity and reduce administrator and manager headaches. Hear from Todd Carothers, CounterPath’s Executive Vice President of Sales, Marketing and Product, where he will dive into the current state of the Call Center market and best practices for the future using Bria softphone solutions.

    In this webinar, you will learn about:
    •How to mitigate and take advantage of technology changes for call centers
    • Increasing agent productivity with powerful UC tools
    • Reducing IT and administrator headaches deploying or managing a call center solution
    •CounterPath’s off the shelf and custom solutions for call centers
    • How digital SaaS solution provider, cleverbridge, was able to leverage CounterPath’s Bria call center solution to increase agent effectiveness and improve the customer experience
  • Softphones for the Call Center of the Future Recorded: Jul 24 2019 45 mins
    Damian Wallace, CounterPath Vice President of Product Management
    As the call center industry continues to undergo significant transformation, there is an increasing demand to move to the cloud for operational efficiencies, agent versatility, and increased flexibility. Your organization should know and be ready to realize substantial benefits moving into the future. But how do you do this with your current solution already in place? Can you extend the value of your Aspect, Asterisk, Avaya, BroadSoft, Cisco, Genesys, or cloud-platform?

    Join us for an overview of the CounterPath Bria call center solution and how you can increase agent productivity and reduce administrator and manager headaches. Hear from Todd Carothers, CounterPath’s Executive Vice President of Sales, Marketing and Product, where he will dive into where our call center solution is used today, and the roadmap for the future.

    In this webinar, you will learn about:
    •How to mitigate and take advantage of technology changes for call centers
    •Increasing agent productivity with powerful UC tools
    •Reducing IT and administrator headaches deploying or managing a call center solution
    •CounterPath’s off the shelf and custom solutions for call centers
    •How a BYOC call center with 700 remote agents was able to leverage Bria softphones to dramatically decrease operating costs and support issues
  • Enrich Shopper Experience & Handheld Device ROI with Integrated Communications Recorded: May 29 2019 60 mins
    Todd Carothers, EVP of Marketing, Sales & Product at CounterPath and Scot Stelter, Senior Manager Global Product at Honeywell
    In this age of instant gratification and rapid fulfillment, consumers expect to find what they want quickly. How can retailers become agile and quick-moving while facing fierce competition? While handheld computers, scanners and rugged devices are being used for inventory management and other functions in the retail environment, the path to higher organizational productivity and competitive edge, lies in transforming retail processes without having to reinvent the wheel. By empowering these devices with portable phone capabilities, retailers can future-proof their employee communications and provide a better standard of support to their customers.

    Co-presented by industry leaders Honeywell and CounterPath, this webinar highlights how voice and messaging solutions when integrated with handheld computing devices improves communication, employee productivity and the customer experience. Learn how advanced voice solutions transform handheld computing devices into an extension of the existing corporate phone system. Incorporating voice and messaging functionality with handheld and scanning devices improves the ROI by delivering new and increased functionality.

    Key learnings:
    • Emerging trends in mobile and handheld computing for retailers
    • How VoIP and Messaging solutions are enhancing customer satisfaction and employee productivity
    • Benefits of Unified Communications as part of an omnichannel strategy
    • How VoIP solutions increase the ROI for mobile computing solutions
    • How to remotely deploy and manage your voice and messaging solutions across your handheld devices from a centralized provisioning platform.
    • Using VoIP and Messaging to increase retail loss prevention effectiveness
  • Increase Team Productivity with the Right Communication & Collaboration Solution Recorded: Apr 17 2019 45 mins
    Hanna Miller, CounterPath Marketing
    To paraphrase Paul J Meyer: “Communication is the key to success”. So in this day and age, why do so many businesses struggle with multiple, disconnected communication systems?

    Unified Communications (UC) can combine all of your communication methods into a single experience across multiple platforms, resulting in easier and more effective communications. But which solution is right for your business?

    Hanna Miller of CounterPath will outline trends in modern SMB communication, collaboration and mobility, and provide insight into how your business can benefit from cloud-based Unified Communication and Collaboration (UCCaaS) tools and services to streamline workplace communications and help solve your organization’s “Business World Problems”.

    Key learnings:
    - Current trends in unified communications and collaboration (UCC)
    - Challenges and benefits of various unified communication methods
    - Core principles of effective workplace collaboration
    - Deploying a solution easily and efficiently
  • Accelerating Collaboration for Small Businesses Recorded: Feb 6 2019 44 mins
    Irwin Lazar, VP and Service Director, Nemertes Research; Todd Carothers, EVP of Sales, Marketing and Product, CounterPath
    The collaboration needs of small businesses have similarities, but often many differences, compared to those of larger organizations. Small businesses require the flexibility to support distributed and mobile workers, and to rapidly respond to customer opportunities and needs. To succeed, small businesses must employ a broad set of collaborative technologies enabling internal and customer communications, regardless of device and location. In this informative webinar we’ll provide insight into the collaborative needs of small businesses and how solutions including team collaboration and unified communications provides competitive advantages by improving agility, decision-making, and customer and employee engagement.

    This webinar will cover:
    - Collaboration in the small business
    - Emerging technologies for customer and employee engagement
    - Characteristics of a successful collaboration and communications strategy
    - Recommendations
Discover how CounterPath can help solve your #BusinessWorldProblems
CounterPath Unified Communications solutions are changing the face of telecommunications. An industry and user favorite, Bria softphones for desktop, tablet and mobile devices, together with Stretto Platform™ server solutions, enable operators, OEMs and enterprises large and small around the globe to offer a seamless and unified communications experience across both fixed and mobile networks. The Bria and Stretto combination enables an improved user experience as an overlay to the most popular UC and IMS telephony and applications servers on the market today. Standards-based, cost-effective and reliable, CounterPath’s award-winning solutions deliver high-quality voice and video calling, messaging, and presence offerings to our customers such as AT&T, Avaya, Bell Canada, BT, Liberty Global, Ribbon Communications, Uber, and Vonex. Visit counterpath.com and follow @counterpath.

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  • Title: Enrich Shopper Experience & Handheld Device ROI with Integrated Communications
  • Live at: May 29 2019 5:00 pm
  • Presented by: Todd Carothers, EVP of Marketing, Sales & Product at CounterPath and Scot Stelter, Senior Manager Global Product at Honeywell
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