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The Future of Voice Technologies

In 2019, 20% of all web searches were voice searches. Google has predicted that 50% of all web searches will be voice searches by 2022. What is the future of voice technology as we see a rise in voice technology adoption rate?
Recorded Jan 27 2020 47 mins
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Presented by
Vijay Balasubramaniyan
Presentation preview: The Future of Voice Technologies

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    Part one in our three-part series focuses on how fraud is perpetrated in automated call center systems. In this first session, we will explore:

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  • The Future of Voice Technologies Recorded: Jan 27 2020 47 mins
    Vijay Balasubramaniyan
    In 2019, 20% of all web searches were voice searches. Google has predicted that 50% of all web searches will be voice searches by 2022. What is the future of voice technology as we see a rise in voice technology adoption rate?
  • Deepfake: Your throat can be "hacked" Recorded: May 15 2019 27 mins
    Ben Cunningham, Director of Product Marketing
    As Artificial intelligence (AI) becomes more sophisticated, online tricksters have started leveraging machine learning techniques to tamper with audio and video to create very convincing fake content, now popularly known as “deepfakes.” With recent examples such as the Jennifer Lawrence and Steve Buscemi face swap during the Golden Globes press conference to Google’s addition of John Legend’s voice for the Google Assistant - these synthesized examples seem fun and harmless, but foreshadow the ways AI and machine learning can be weaponized for political and fraudulent purposes.

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    Elie Khoury, Principal Research Scientist and Manager, Ph.D
    AI presents exciting but uncharted territory. And as AI forges its way into organizations’ voice interface, like any disruptive technology, benefits for your organization exist alongside new opportunities for criminals to use this technology against you and your customer:.

    This webinar will explore potential pitfalls to your voice channels such as :

    - Synthetic voice -- the arrival of synthetic voice introduces a whole new realm of fraud possibilities and ethical debates
    - Chatbots and the new hacks fraudsters use to attack this channel
    - The leaky IVR and the newest brute force attack trends you may be overlooking
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    -The data breaches and omnichannel security gaps that have impacted these trends
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    -
  • PSA on Voice Security: Fraud Detection Recorded: Mar 12 2019 1 min
    Pindrop
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Securing voice everywhere
Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.

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  • Title: The Future of Voice Technologies
  • Live at: Jan 27 2020 6:00 pm
  • Presented by: Vijay Balasubramaniyan
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