5 WAYS SOCIAL ENGINEERING IS BEING USED TO ATTACK CALL CENTERS & BANKS

Presented by

Emily Fennell - UX Designer and Product Manager, UI

About this talk

Social engineering has been around for quite a while and it’s a tactic that fraudsters use to manipulate people to get information to be able to take over different accounts. They manipulate you or manipulate your own bank to get information about you.
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Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.