Name: Fraud in the IVR
Start: 2020-04-20T17:15:00Z
End: 2020-04-20T17:15:32.000Z
Location: BrightTALK
Rating: 0

Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.

Deepfakes went viral in 2019 as Steve Buscemi’s face was imposed on Jennifer Lawrence’s body. As a presidential election approaches, the threat of this sophisticated technology becomes more serious. An emerging category called Fake President Fraud is targeting high-profile figures. This presentation will explain how fraudsters are creating synthetic voices, the implications and future threats.

Fake President Fraud: The Deepfake Threat You Should Prepare For

Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack.
Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise.

This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world.



Part two in our three-part series focuses on how fraud is perpetrated in automated contact center systems.  In this second session, we will dive into:

How contact center technology solutions can be implemented to help mitigate fraud attacks in the IVR 

How you can ensure contact center security without compromising your customer’s experience

How to identify and leverage risk to enable secure authentication in your contact center

How to close the gaps in your contact center defenses

IVR Fraud 102: Stopping IVR Fraud in The Contact Center

Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack.
Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise.

This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world. This three-part series will cover:

Part one in our three-part series focuses on how fraud is perpetrated in automated call center systems.  In this first session, we will explore:

Key concepts in IVR technology protecting contact centers

How IVR systems have become a weak point in contact center security, 

How bad guys leverage automated contact center systems to mine account information 

How social engineering can happen without ever speaking to a contact center agent.

IVR Fraud 101: What is IVR Fraud In The Contact Center?

Join Business Intelligence Manager, Tim Mohan, for insights and recommendations as he walks through ways to optimize your workforce and reduce cost in your contact center. In this webinar, you will learn: 
-How to improve operational efficiency in your contact center
-How to Increase self-service and improve customer experience
-How you can increase call capacity and improve metrics like average hold time
-How to reduce operational costs without sacrificing security or customer experience

Using Technology to Optimize Your Workforce to Reduce Costs in Call Centers

A perfect storm of rapid virtualization, consumer phishing, and economic downturn could prove devastating to businesses globally, join Brian St. John for a look at what trends we are seeing from some of the worlds largest and well-known companies.

2020 Fraud Trends & Predictions

Social engineering is a hot topic in the news today and fraudster tactics are on the rise, do you have the tools to fight back? Join us for our webinar find out the 5 ways professional fraudsters are attacking your contact center and stealing data.

Social Engineering Fraudster Tactics Threatening Contact Centers

$4 Billion dollars of fraudulent activity is coming through the phone channel. Join our presenters as we look at the rise of fraud in the IVR and discuss why IVRs and contact centers are the new vector of choice for fraudsters

Fraud in the IVR

Call Center

Contact Center

Security

fraud

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Fraud in the IVR

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