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Fraud in the IVR

$4 Billion dollars of fraudulent activity is coming through the phone channel. Join our presenters as we look at the rise of fraud in the IVR and discuss why IVRs and contact centers are the new vector of choice for fraudsters
Recorded Apr 20 2020 32 mins
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Presented by
Darren Baldwin and Shawn Hall
Presentation preview: Fraud in the IVR

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Securing voice everywhere
Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.

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  • Title: Fraud in the IVR
  • Live at: Apr 20 2020 5:15 pm
  • Presented by: Darren Baldwin and Shawn Hall
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