Fraud in the IVR

Presented by

Darren Baldwin and Shawn Hall

About this talk

$4 Billion dollars of fraudulent activity is coming through the phone channel. Join our presenters as we look at the rise of fraud in the IVR and discuss why IVRs and contact centers are the new vector of choice for fraudsters
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Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.