Using Technology to Optimize Your Workforce to Reduce Costs in Call Centers

Presented by

Tim Mohan

About this talk

Join Business Intelligence Manager, Tim Mohan, for insights and recommendations as he walks through ways to optimize your workforce and reduce cost in your contact center. In this webinar, you will learn: -How to improve operational efficiency in your contact center -How to Increase self-service and improve customer experience -How you can increase call capacity and improve metrics like average hold time -How to reduce operational costs without sacrificing security or customer experience
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Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.