IVR Fraud 101: What is IVR Fraud In The Contact Center?

Presented by

Jay Hart, Pindrop Principal Solutions Engineer & Dave Dalebroux, Pindrop Principal Solution Engineer

About this talk

Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack. Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world. This three-part series will cover: Part one in our three-part series focuses on how fraud is perpetrated in automated call center systems. In this first session, we will explore: Key concepts in IVR technology protecting contact centers How IVR systems have become a weak point in contact center security, How bad guys leverage automated contact center systems to mine account information How social engineering can happen without ever speaking to a contact center agent.
Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (7)
Subscribers (731)
Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.