IVR Fraud 102: Stopping IVR Fraud in The Contact Center

Presented by

Jay Hart, Pindrop Principal Solutions Engineer & Dave Dalebroux, Pindrop Principal Solutions Engineer

About this talk

Learn the ways your contact center is being targeted by professional fraudsters and how you can harden contact center operations to attack. Led by Pindrop’s Principal Sales Engineer, Jay Hart - our 3-part series on IVR fraud mitigation will walk you through common attacks threatening your contact center IVR and present recommendations, first-hand insights, and an anti-fraud playbook you can use to predict, identify, and mitigate fraud losses to protect your entire enterprise. This series will focus on the practical implementation of anti-fraud strategies to specifically address fraud originating in the IVR. These live, curated presentations will provide insight, tools, and relevant discussion for contact center fraud and operations professionals concerned with protecting their data in a rapidly changing world. Part two in our three-part series focuses on how fraud is perpetrated in automated contact center systems. In this second session, we will dive into: How contact center technology solutions can be implemented to help mitigate fraud attacks in the IVR How you can ensure contact center security without compromising your customer’s experience How to identify and leverage risk to enable secure authentication in your contact center How to close the gaps in your contact center defenses
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Pindrop® solutions are leading the way to the future of voice by establishing the standard for security, identity, and trust in the call center. Pindrop® solutions help detect fraudsters and authenticate callers, reducing fraud and operational costs, while improving customer experience and protecting brand reputation for some of the world’s premier call centers.