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Are You Ready for a Cloud-First Approach to Client Lifecycle Management?

Financial Institutions are under pressure to digitalize their operations in the face of multiple challenges. These include the emergence of new challenger banks and the worldwide COVID-19 pandemic, which has forced many financial institutions to accelerate their provision of remote services. However, migrating to the cloud is a long-term, strategic project.
Recorded May 22 2020 46 mins
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Presented by
Colin Sweeney, Greg Watson, James Craig, Aman Kohli
Presentation preview: Are You Ready for a Cloud-First Approach to Client Lifecycle Management?

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  • Powering Digital Compliant Client Lifecycle Journeys with AI Recorded: Jul 28 2021 54 mins
    Lada Chu, Investors Bank; Niall Twomey, Fenergo; Austin Wells, IBM; Michael Dawson, Promontory
    Experts from Fenergo, Investors Bank, IBM and Promontory explore the ideal mix of technologies, process and people that combine to create a successful and digital Client Lifecycle Management process.

    In this webinar, we will discuss:

    - The right solutions to deliver enterprise-wide financial crime and compliance
    - The data and systems integrations that can create a centralized, end-to-end client lifecycle ecosystem
    - How OCR and NLP technologies can extract relevant information from documentation and attach to client profiles
    - Reduced need to perform customer outreach for data collection through API integration with leading data and screening providers and digital data and document captured, coupled with intelligent document processing (OCR, NLP)
    - How integrations with ID&V and eSignature technologies can deliver truly digital and remote client onboarding

    Meet the speakers:
    - Lada Chu, Vice President, KYC Program Head, Investors Bank
    - Niall Twomey, Chief Technology Officer, Fenergo
    - Austin Wells, Watson Financial Crimes Offering Manager (AML/KYC/Fraud), IBM
    - Michael Dawson, Managing Director, Promontory
  • Digitally Transforming KYC & Onboarding in the Cloud Recorded: Jul 14 2021 51 mins
    Paul Kavanagh, Jim Williams, Niall Twomey, Cormac Keogh, Keith Redmond
    The financial services industry is facing an unprecedented phase of disruption across the globe. This can either be an age of opportunity for those who are empowered with agile technology or a mountain to climb for firms who are in their own way.

    How can financial institutions get quick wins and accelerate time to market? The answer is intuitive, agile, plug-and-play technology.

    Join experts from Fenergo, RBC Global Asset Management and AWS for a discussion about revolutionizing what ‘cloud-first digital transformation’ means to financial institutions. We will discuss how Client Lifecycle Management as a Service can rapidly deliver a cost-effective solution and excellent customer journeys.

    In this session, we will discuss:

    - The benefits of a cloud-native approach to Client Lifecycle Management (CLM)
    - The need for self-sufficiency for true speed to market
    - How to manage data security, residency and privacy in the cloud
    - How to accelerate onboarding from weeks to hours and minutes
    - How Fenergo has adapted its CLM technology for agility and self-sufficiency

    Meet the speakers:

    - Paul Kavanagh, Chief Revenue Officer, Fenergo
    - Jim Williams, Head of Technology & Innovation, RBC Global Asset Management
    - Niall Twomey, Chief Technology Officer, Fenergo
    - Cormac Keogh, Senior Solutions Architect, AWS
    - Keith Redmond, VP of SaaS Engineering, Fenergo
  • The Year Regulators Got Personal | Global Regulatory Fines 2020 Recorded: Jun 30 2021 67 mins
    Rachel Woolley, Fenergo; Graham Barrow, The Dark Money Files; Jeremy Kuester, White & Case and previously at the FinCEN
    In 2020, fines for non-compliance with Anti-Money Laundering (AML), Know your Customer (KYC), data privacy and MiFID regulations against financial institutions and individuals totalled $10.6 billion, rising 27% from the year before.

    Penalties against financial institutions for compliance breaches are rising in volume and value and 2020 was the second highest year in these respects for enforcement actions. The number of fines aimed at individuals has also increased during 2020, hinting towards a new trend where more individuals are being held accountable for compliance breaches. Will this along with whistleblowing incentives and a widening of the net with regards to the law impact the unrelenting rise in financial crime?

    On this webinar, we will uncover the key findings and trends emerging from Fenergo’s annual financial industry fines report. Register now to join the debate with our special guests and Fenergo panellists including financial crime expert, Graham Barrow from The Dark Money Files, Jeremy Kuester, Counsel at White & Case and previously at the Financial Crimes Enforcement Network (FinCEN) and Rachel Woolley, Global Director of Financial Crime at Fenergo.

    Key findings for discussion include:

    - Landmark action against Goldman Sachs totalling $6.8 billion (from multiple regulators) for its involvement in 1MBD scandal

    - Major Australian bank fined almost $1bn for its money laundering scandal with links to serious crimes

    - In 2019 nine fines amounting to $2.4 billion were issued by US regulators to foreign banks (UK and Italy) for sanctions violations. This year there were just two significant sanctions fines issued by UK and USA regulators totalling $76 million to banks headquartered in UK and South Korea

    - Individuals were fined $89 million for AML and MIFID breaches.
  • Optimizing KYC for Faster Onboarding & Better Customer Relationships Recorded: Jun 9 2021 52 mins
    Paul Kavanagh, Greg Beltzer, Greg Blausey, Mike Perkowski
    From front and back office teams operating in silos to multiple disconnected legacy systems, financial institutions have to overcome many challenges to deliver the fast, frictionless onboarding experience today’s customers demand. However, integrating your customer relationship management (CRM) and middle-to-back office systems can be an effective way to optimize the onboarding process and build better customer relationships.

    Find out from a panel of industry experts:

    - How you can deliver a 360-degree customer view, rapid onboarding and lightning speed compliance
    - Which technologies can help eliminate manual processing and boost front office productivity
    - Why you must leapfrog your competitors and become truly digital for long-lasting customer relationships
  • The Future of Banking & Regulatory Impact in North America, What to Expect. Recorded: May 19 2021 72 mins
    Aoife Sheridan, Lisan Hannah, Edel Brophy, Ned Kulakowski, James Dooley
    Regulatory change management has been a constant requirement for many North American financial institutions over the last few years. And it doesn’t look like it’s abating.

    Rules around financial crime will continue to be a focus given the Anti-Money Laundering Act 2020, as the recent FinCEN leaks call into question the ‘effectiveness’ of financial crime and compliance programs. Meanwhile, data privacy rules across different States are set to mushroom, while new rules around sustainable finance are expected to jump up the regulatory and board agendas in the coming years.

    Join us as we map out what the Regulatory Roadmap will look like over the next three years –and explore what North American financial institutions need to do to beef up their compliance processes and procedures.

    In this webinar, we’ll examine:

    - The 3-year regulatory roadmap of financial crime and compliance rules
    - AML / KYC Financial Crime Compliance
    - US Data Privacy Rules
    - Sustainable Finance
  • The FinCEN Leaks: What Happens Next? Recorded: Oct 19 2020 68 mins
    Conor Coughlan, Rachel Woolley, David Doughty, Sam Gibbins, Graham Barrow
    No one truly knew the scale of money laundering and suspicious transactions activity that takes place every day across mainstream banking until the FinCEN files were leaked to the International Consortium of Investigative Journalists (ICIJ).

    This highly damaging treasure trove of Suspicious Activity Report (SAR)s (which had been filed for over a decade) with the United States - Financial Crimes Enforcement Network (FinCEN) blew the lid right off the sectors ability to fight financial crime. It shone a bright cold light on the multiple failings of the worlds’ leading financial services brands, their general inability to stop money laundering and/or their potential desire to turn a blind eye to some of the worlds most corrupt players and rogue states.

    In all, an ICIJ analysis found, the “documents identify more than $2 trillion in transactions between 1999 and 2017 that were flagged by financial institutions’ internal compliance officers as possible money laundering or other criminal activity”.

    This leak only relates to a fraction of all SARs filed during the period. What are professionals to make of this? How should practitioners, regulators and governments react? Is this old news or new news? Can we reverse the damage done?

    In this live webinar we will aim to answer your questions and to discuss:
    - What are the main issues with the FinCEN SARs?
    - How does the FinCEN leak compare to the Paradise and Panama papers?
    - How do we think investors, regulators & governments will react?
    - What change has to take place now and why?
    - What should banks do to stop financial criminals from using their firms for illicit purposes?
    - Questions & Answers
  • Remote Account Opening, Total Cost Reduction & Digital Transformation in a Covid Recorded: Jul 3 2020 47 mins
    James Follette, Ben Arber, Romain Thierry, Conor Coughlan
    Remote Account Opening has become a critical capability in today’s COVID-19 world. Quite simply, banks need access to fast account opening that can be achieved remotely, without sacrificing their AML/KYC compliance obligations, and they need it now.

    In this webinar, James Follette, Global Head of Commercial, Business & Retail Banking, Fenergo was joined by Ben Arber, Head of Financial Crime Compliance, Commercial Banking, HSBC US and Romain Thierry, Head of Client Onboarding IT, Former UBS, for a discussion on how financial institutions can transform their customer experience by delivering a remote account opening solution whilst remaining fully compliant with KYC, AML, CDD, BSA, and CFT rules and regulations.

    We discussed:

    - The current state of the market & the immediate requirement for remote onboarding solutions

    - The key tools, functionalities, and capabilities required to augment and digitally transform onboarding workflows and processes

    - Unique insights from industry experts and clarity on how you can deliver fast & compliant RAO

    - Live demo of Fenergo’s RAO solution with digitalized AML / KYC processes
  • Are You Ready for a Cloud-First Approach to Client Lifecycle Management? Recorded: May 22 2020 46 mins
    Colin Sweeney, Greg Watson, James Craig, Aman Kohli
    Financial Institutions are under pressure to digitalize their operations in the face of multiple challenges. These include the emergence of new challenger banks and the worldwide COVID-19 pandemic, which has forced many financial institutions to accelerate their provision of remote services. However, migrating to the cloud is a long-term, strategic project.
  • Disrupting the Disruptors in Banking Recorded: May 8 2020 55 mins
    Conor Coughlan, Mitesh Soni, Robin Lee, Joe Dunphy
    The emergence of digital-first challenger banks delivering Uber-like, highly personalised and efficient customer experiences are pushing traditional bricks and mortar financial institutions to re-define banking. Alarmingly our survey of client lifecycle management (CLM) trends in banks in the US, Europe, APAC and MENA found that 33% of banks have not invested in any technology to improve client onboarding and that outdated technology was preventing 20% of banks from investing in new, disruptive technology.

    In this webinar Refinitiv’s Robin Lee, Market Development, Risk and RegTech in South East Asia and Finastra’s Chief Evangelist, Mitesh Soni, join Fenergo’s Head of Strategy and Corporate Development, Joe Dunphy to discuss how banks and financial institutions can create stronger alignment with fintech and regtech providers to become more like these digital-native rivals.

    Key talking points include:
    - How to create a customer-centric ecosystem through an API-led approach
    - Value of a centralized data strategy for compliance and CX
    - In -house build vs partner
    - What a customer-centric infrastructure means for user experience

    If you are interested in finding out more about this topic please email hello@fenergo.com
  • Another Fine Mess | Analysis of Global Financial Institution Fines Recorded: Apr 24 2020 66 mins
    Rachel Woolley, Conor Coughlan, Graham Barrow, Ray Blake
    Fenergo’s latest analysis of global financial institution fines shows that regulators across the US, EMEA, MENA and APAC have issued USD$36 billion in AML/KYC and sanctions-related fines since 2008 and $10 billion in the past year.

    Fenergo will be hosting a webinar featuring our subject matter experts and The Dark Money Files presenters, Graham Barrow and Ray Blake, who will dissect these findings and offer new insights into global financial enforcement trends and the drivers behind them.

    Key highlights from the research include:

    - US$10 billion in fines issued in 2019 for non-compliance with AML, KYC and sanctions regulations
    - 12 of world’s top 50 banks penalized
    - US$89.1 million was the average 2019 fine value issued
    - France issued 51% of the total amount (by $) in fines, followed by US (43%), Belgium (3%), UK (2%)
  • Real-Time Digital KYC: How to Ignite Revenue and Minimize Client Disruption Recorded: Jan 29 2020 47 mins
    Greg Watson, Rachel Woolley, Nicola Poole
    How can financial institutions move from micromanaged, siloed operations to managing KYC by exception and enable a truly digital, real-time model for KYC remediation, profiling and due diligence?

    In this webinar we examined:
    - What Digital KYC truly means
    - How Financial Institutions are undertaking real time KYC practices
    - The latest KYC trends and practices

    The industry is now looking toward real-time, instant KYC refreshes, profiling & due diligence solutions that operate on a continuous basis, allowing for true seamless digital compliance & onboarding. Until now, real-time KYC remediation, profiling and due diligence was not possible, however with the arrival of Fenergo’s Digital KYC solution, this has all changed.
  • Prepare for the Future of Regulation: Global Regulatory Outlook 2019-2021 Recorded: Oct 2 2019 63 mins
    Conor Coughlan, Joe Dunphy, Laura Glynn
    As witnessed in 2018, the global regulatory outlook in 2019 will be characterized by considerable challenges and changes by regional regulators, who will have a keen focus on AML, data protection and OTC reform. So how will this impact financial institutions and their clients? Join our regulatory experts as we evaluate:

    - What lies ahead on the Regulatory Roadmap for 2019/2020
    - How to plan and future-proof regulatory change management in your organization
    - Best Practices for implementing a rules and risk-based approach to managing regulatory compliance
    - Our market leaders, have also answered questions via our pre-event poll and real-time Q&A session.
  • KYC, AML & Transparency for Cryptocurrencies and ICOs Recorded: Sep 18 2019 59 mins
    Conor Coughlan, Xavier Gomez, David DeLeon, Andrew Delaney, Laura Glynn
    This webinar is based on the latest market research into the challenges facing institutions, issuers, exchanges, & investors in determining viability & suitability, for investing in crypto-currencies, ICOs and derived offerings. How can we solve the KYC, AML & transparency challenges? So that this new asset class can mature, open to institutional investors and play a more value adding role for society & the global economy. Fenergo will share their market research findings, discuss and debate the topics with crypto professionals & RegTech professionals.

    Watch our recent webinar to learn more about:

    - The latest market research.
    - The current eco-system challenges and issues.
    - Practical requirements that are needed to solve the problem.
    - The next steps the industry and related parties need to take.
  • Automating Regulatory Change & The Regulatory Rules Engine Recorded: Aug 28 2019 37 mins
    Conor Coughlan, Joe Dunphy, Laura Glynn
    An insight into the industry's leading regulatory automation solutions and services, market research, insights and best practices. This special webinar aims to ensure compliance, regulatory, risk and operations professionals are armed with a key insights into how to solve the problem of regulatory change when it comes to KYC, AML & Client Lifecycle Management. This webinar will:

    Watch our recent webinar to learn more about:

    Market Trends & Regulatory Outlook
    The Fenergo approach to Regulatory Change
    The Fenergo regulatory rules engine
  • Delivering Digital Client Onboarding For Better Client Experience Recorded: Aug 13 2019 43 mins
    Conor Coughlan, James Follette, Rachel Woolley, Jonathan Jones, Philippe Guiral
    In this webinar, Fenergo and Accenture join forces to present a target operating model for how commercial and business banks can design their digital client journeys from end-to-end to deliver a better client experience throughout initial client onboarding and throughout the entire client lifecycle.

    In this webinar, you'll learn:

    The top trends in digital transformation and client experience
    Expected regulatory changes in 2019/2020 impacting Client Lifecycle Management
    Target Operating Model: How to design and implement a frictionless, straight through client journey from initial onboarding to ongoing lifecycle management, including the key digital technologies that will make this happen e.g. eSignatures, digital ID&V, biometrics etc.
Placing clients at the heart of the digital banking journey.
Fenergo is the digital enabler of client and regulatory technology for financial services. It provides Client Lifecycle Management (CLM) software solutions for Financial Institutions including; Corporate & Institutional Banking, Commercial & Retail Banking, Asset Management, Private Banking & Wealth Management.

Counting 70 global Financial Institutions as clients, its award-winning CLM suite digitally transforms how Financial Institutions manage clients; from initial onboarding to KYC/AML and regulatory compliance, to data management and ongoing lifecycle KYC reviews and refreshes. Fenergo CLM empowers financial institutions to deliver a faster, compliant and digital customer experience while achieving a single client view across channels, products, business lines and jurisdictions.

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  • Title: Are You Ready for a Cloud-First Approach to Client Lifecycle Management?
  • Live at: May 22 2020 2:00 pm
  • Presented by: Colin Sweeney, Greg Watson, James Craig, Aman Kohli
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