Name: Digitalizing CX: Defining a Business Model & Technology mix for Mid-Tier Banks
Start: 2021-08-18T19:00:00Z
End: 2021-08-18T19:01:11.000Z
Location: BrightTALK
Rating: 5

Fenergo is the digital enabler of client and regulatory technology for financial services. It provides Client Lifecycle Management (CLM) software solutions for Financial Institutions including; Corporate & Institutional Banking, Commercial & Retail Banking, Asset Management, Private Banking & Wealth Management. 

Counting 70 global Financial Institutions as clients, its award-winning CLM suite digitally transforms how Financial Institutions manage clients; from initial onboarding to KYC/AML and regulatory compliance, to data management and ongoing lifecycle KYC reviews and refreshes. Fenergo CLM empowers financial institutions to deliver a faster, compliant and digital customer experience while achieving a single client view across channels, products, business lines and jurisdictions.

Globally, the total value of financial penalties issued by regulators to financial institutions for AML and data privacy breaches reached approximately $5.4 billion, a 49% decrease in value compared to the year prior. 

EMEA saw a big increase in the value of financial penalties at $3.4 billion, up from $1 billion in 2020 . French regulators issued the highest value enforcement action of the year to a Swiss bank at $2 billion, followed by the UK ($688 million), Netherlands ($577 million) and Bahrain ($50.5 million).

And the reasons? Fenergo’s global Director of Financial Crime, Rachel Woolley suggests the impact of the pandemic is partly to blame for the general decline in value: “Regulators weren’t able to initiate as many on-premise investigations in the last two years which has likely had a knock-on effect on enforcement actions.”

Financial Institution Enforcement Actions: Implications of a COVID Climate

For smaller financial institutions and buy-side firms, Uncleared Margin Requirements (UMR) could present significant operational challenges. How prepared is your firm to comply with the initial Margin requirements?

Join us for a panel discussion moderated by Vinod Jain, Senior Analyst from Aite Novarica and guest ex-Mizuho Americas Head of Capital Markets and now Managing Director at Alta Point Capital Management, Greg Eickbush.

Our panellists will share insights and discuss the potential impacts of UMR, best practice for navigating the challenges, and how automation can remove complexity. 

We will also examine:

• The operational impact and biggest challenges around Phases 5 and 6
• Tips for navigating the jurisdictional differences
•	How technology and automation can reduce complexity and future proof your firm against the UMR changes

Speakers:

•	Vinod Jain, Senior Analyst, Aite Novarica
•	Edel Brophy, Global Director of Tax & Regulatory Compliance, Fenergo
•	Gregory Eickbush, Managing Director, Alta Point Capital Management

Decoding Uncleared Margin Requirements (UMR) – A Best Practice Guide

Fenergo and PwC have joined forces to deliver client onboarding, KYC and refresh operations as managed services to address the ongoing KYC challenge.

The financial services industry is in agreement that meeting compliance requirements and deadlines impact their ability to onboard clients quickly and efficiently. Worryingly, the compliance challenge is still being solved by fully manual processes by nearly a quarter of firms.

Before those firms can implement transformative technology, they need to first look inwards at their processes and procedures and begin to change from the inside out. Essentially, for complex issues such as cross-jurisdictional KYC requirements, financial institutions should ensure their house is tidy before inviting someone inside.

In this webinar, we will discuss:

- The challenges that manual compliance processes create
- Our step-by-step guide to effective KYC operations
- The journey beyond compliance
- The efficiencies you can gain from a single client view

Meet the Speakers:
- Joe Dunphy, Global Head of Strategy & Corporate Development, Fenergo
- Stuart Croft, Director, PwC

KYC Done Differently: The Step-by-Step Guide to Effective Client Journeys

Experts from Fenergo, Investors Bank, IBM and Promontory explore the ideal mix of technologies, process and people that combine to create a successful and digital Client Lifecycle Management process.

In this webinar, we will discuss:

- The right solutions to deliver enterprise-wide financial crime and compliance
- The data and systems integrations that can create a centralized, end-to-end client lifecycle ecosystem
- How OCR and NLP technologies can extract relevant information from documentation and attach to client profiles
- Reduced need to perform customer outreach for data collection through API integration with leading data and screening providers and digital data and document captured, coupled with intelligent document processing (OCR, NLP)
- How integrations with ID&V and eSignature technologies can deliver truly digital and remote client onboarding

Meet the speakers:
- Lada Chu, Vice President, KYC Program Head, Investors Bank
- Niall Twomey, Chief Technology Officer, Fenergo
- Austin Wells, Watson Financial Crimes Offering Manager (AML/KYC/Fraud), IBM
- Michael Dawson, Managing Director, Promontory

Powering Digital Compliant Client Lifecycle Journeys with AI

The financial services industry is facing an unprecedented phase of disruption across the globe. This can either be an age of opportunity for those who are empowered with agile technology or a mountain to climb for firms who are in their own way.

How can financial institutions get quick wins and accelerate time to market? The answer is intuitive, agile, plug-and-play technology.

Join experts from Fenergo, RBC Global Asset Management and AWS for a discussion about revolutionizing what ‘cloud-first digital transformation’ means to financial institutions. We will discuss how Client Lifecycle Management as a Service can rapidly deliver a cost-effective solution and excellent customer journeys.

In this session, we will discuss:

- The benefits of a cloud-native approach to Client Lifecycle Management (CLM)
- The need for self-sufficiency for true speed to market
- How to manage data security, residency and privacy in the cloud
- How to accelerate onboarding from weeks to hours and minutes
- How Fenergo has adapted its CLM technology for agility and self-sufficiency 

Meet the speakers:

- Paul Kavanagh, Chief Revenue Officer, Fenergo
- Jim Williams, Head of Technology & Innovation, RBC Global Asset Management
- Niall Twomey, Chief Technology Officer, Fenergo
- Cormac Keogh, Senior Solutions Architect, AWS
- Keith Redmond, VP of SaaS Engineering, Fenergo

Digitally Transforming KYC & Onboarding in the Cloud

In 2020, fines for non-compliance with Anti-Money Laundering (AML), Know your Customer (KYC), data privacy and MiFID regulations against financial institutions and individuals totalled $10.6 billion, rising 27% from the year before.

Penalties against financial institutions for compliance breaches are rising in volume and value and 2020 was the second highest year in these respects for enforcement actions. The number of fines aimed at individuals has also increased during 2020, hinting towards a new trend where more individuals are being held accountable for compliance breaches. Will this along with whistleblowing incentives and a widening of the net with regards to the law impact the unrelenting rise in financial crime?  

On this webinar, we will uncover the key findings and trends emerging from Fenergo’s annual financial industry fines report. Register now to join the debate with our special guests and Fenergo panellists including financial crime expert, Graham Barrow from The Dark Money Files, Jeremy Kuester, Counsel at White & Case and previously at the Financial Crimes Enforcement Network (FinCEN) and Rachel Woolley, Global Director of Financial Crime at Fenergo.

Key findings for discussion include:

- Landmark action against Goldman Sachs totalling $6.8 billion (from multiple regulators) for its involvement in 1MBD scandal

- Major Australian bank fined almost $1bn for its money laundering scandal with links to serious crimes

- In 2019 nine fines amounting to $2.4 billion were issued by US regulators to foreign banks (UK and Italy) for sanctions violations. This year there were just two significant sanctions fines issued by UK and USA regulators totalling $76 million to banks headquartered in UK and South Korea

- Individuals were fined $89 million for AML and MIFID breaches.

The Year Regulators Got Personal | Global Regulatory Fines 2020

From front and back office teams operating in silos to multiple disconnected legacy systems, financial institutions have to overcome many challenges to deliver the fast, frictionless onboarding experience today’s customers demand. However, integrating your customer relationship management (CRM) and middle-to-back office systems can be an effective way to optimize the onboarding process and build better customer relationships.

Find out from a panel of industry experts:

- How you can deliver a 360-degree customer view, rapid onboarding and lightning speed compliance
- Which technologies can help eliminate manual processing and boost front office productivity
- Why you must leapfrog your competitors and become truly digital for long-lasting customer relationships

Optimizing KYC for Faster Onboarding & Better Customer Relationships

Regulatory change management has been a constant requirement for many North American financial institutions over the last few years. And it doesn’t look like it’s abating.

Rules around financial crime will continue to be a focus given the Anti-Money Laundering Act 2020, as the recent FinCEN leaks call into question the ‘effectiveness’ of financial crime and compliance programs. Meanwhile, data privacy rules across different States are set to mushroom, while new rules around sustainable finance are expected to jump up the regulatory and board agendas in the coming years.

Join us as we map out what the Regulatory Roadmap will look like over the next three years –and explore what North American financial institutions need to do to beef up their compliance processes and procedures.

In this webinar, we’ll examine:

- The 3-year regulatory roadmap of financial crime and compliance rules
- AML / KYC Financial Crime Compliance
- US Data Privacy Rules
- Sustainable Finance

The Future of Banking & Regulatory Impact in North America, What to Expect.

No one truly knew the scale of money laundering and suspicious transactions activity that takes place every day across mainstream banking until the FinCEN files were leaked to the International Consortium of Investigative Journalists (ICIJ). 

This highly damaging treasure trove of Suspicious Activity Report (SAR)s (which had been filed for over a decade) with the United States - Financial Crimes Enforcement Network (FinCEN) blew the lid right off the sectors ability to fight financial crime. It shone a bright cold light on the multiple failings of the worlds’ leading financial services brands, their general inability to stop money laundering and/or their potential desire to turn a blind eye to some of the worlds most corrupt players and rogue states. 

In all, an ICIJ analysis found, the “documents identify more than $2 trillion in transactions between 1999 and 2017 that were flagged by financial institutions’ internal compliance officers as possible money laundering or other criminal activity”. 

This leak only relates to a fraction of all SARs filed during the period. What are professionals to make of this? How should practitioners, regulators and governments react? Is this old news or new news? Can we reverse the damage done?

In this live webinar we will aim to answer your questions and to discuss: 
- What are the main issues with the FinCEN SARs?
- How does the FinCEN leak compare to the Paradise and Panama papers?
- How do we think investors, regulators & governments will react?
- What change has to take place now and why?
- What should banks do to stop financial criminals from using their firms for illicit purposes?
- Questions & Answers

The FinCEN Leaks: What Happens Next?

Remote Account Opening has become a critical capability in today’s COVID-19 world. Quite simply, banks need access to fast account opening that can be achieved remotely, without sacrificing their AML/KYC compliance obligations, and they need it now.

In this webinar, James Follette, Global Head of Commercial, Business & Retail Banking, Fenergo was joined by Ben Arber, Head of Financial Crime Compliance, Commercial Banking, HSBC US and Romain Thierry, Head of Client Onboarding IT, Former UBS, for a discussion on how financial institutions can transform their customer experience by delivering a remote account opening solution whilst remaining fully compliant with KYC, AML, CDD, BSA, and CFT rules and regulations.

We discussed:

- The current state of the market & the immediate requirement for remote onboarding solutions

- The key tools, functionalities, and capabilities required to augment and digitally transform onboarding workflows and processes

- Unique insights from industry experts and clarity on how you can deliver fast & compliant RAO

- Live demo of Fenergo’s RAO solution with digitalized AML / KYC processes

Remote Account Opening, Total Cost Reduction & Digital Transformation in a Covid

Financial Institutions are under pressure to digitalize their operations in the face of multiple challenges. These include the emergence of new challenger banks and the worldwide COVID-19 pandemic, which has forced many financial institutions to accelerate their provision of remote services. However, migrating to the cloud is a long-term, strategic project.

Are You Ready for a Cloud-First Approach to Client Lifecycle Management?

The emergence of digital-first challenger banks delivering Uber-like, highly personalised and efficient customer experiences are pushing traditional bricks and mortar financial institutions to re-define banking. Alarmingly our survey of client lifecycle management (CLM) trends in banks in the US, Europe, APAC and MENA found that 33% of banks have not invested in any technology to improve client onboarding and that outdated technology was preventing 20% of banks from investing in new, disruptive technology.

In this webinar Refinitiv’s Robin Lee, Market Development, Risk and RegTech in South East Asia and Finastra’s Chief Evangelist, Mitesh Soni, join Fenergo’s Head of Strategy and Corporate Development, Joe Dunphy to discuss how banks and financial institutions can create stronger alignment with fintech and regtech providers to become more like these digital-native rivals.

Key talking points include:
- How to create a customer-centric ecosystem through an API-led approach
- Value of a centralized data strategy for compliance and CX
- In -house build vs partner
- What a customer-centric infrastructure means for user experience

If you are interested in finding out more about this topic please email hello@fenergo.com

Disrupting the Disruptors in Banking

Fenergo’s latest analysis of global financial institution fines shows that regulators across the US, EMEA, MENA and APAC have issued USD$36 billion in AML/KYC and sanctions-related fines since 2008 and $10 billion in the past year.

Fenergo will be hosting a webinar featuring our subject matter experts and The Dark Money Files presenters, Graham Barrow and Ray Blake, who will dissect these findings and offer new insights into global financial enforcement trends and the drivers behind them. 

Key highlights from the research include:

- US$10 billion in fines issued in 2019 for non-compliance with AML, KYC and sanctions regulations 
- 12 of world’s top 50 banks penalized
- US$89.1 million was the average 2019 fine value issued
- France issued 51% of the total amount (by $) in fines, followed by US (43%), Belgium (3%), UK (2%)

Another Fine Mess | Analysis of Global Financial Institution Fines

Mid-tier and smaller banks are often at a technological disadvantage compared to bigger banks with deeper pockets. A veritable David and Goliath situation.

As a result, we’re seeing a wave of consolidation taking place in the industry, with mid-tier banks combining to pool technology resources to compete for market space. But where does that leave the rest of the mid-tier banking market? 

In this webinar, Fenergo joins forces with City National Bank, Origin Bank and Salesforce to discuss how mid-tier and smaller banks can define an optimal Business Model and leverage the power of SaaS solutions to deliver greater operational efficiencies across the front and middle office that result in truly compliant and differentiated customer experiences.  

Together, we’ll explore:  
- The current trends and drivers of digitalizing the customer experience 
- How mid-tier banks are competing on customer experience today 
- The core pain points facing mid-tier banks. Is it technology, integration, data, compliance?

We’ll showcase: 
- An optimal business model for solving compliance, data and customer journey workflows
- The ideal mix of technologies that can be delivered in a SaaS model 

Speakers:
- Niall Twomey, Chief Technology Officer, Fenergo
- Michael Cordas, SVP, Enterprise Business Transformation, City National Bank
- Corey Le Blanc, Chief Digital & Innovation Officer, Origin Bank
- Andrew Brandman, SVP, Office of the CEO, Financial Services, Salesforce

Digitalizing CX: Defining a Business Model & Technology mix for Mid-Tier Banks

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Digitalizing CX: Defining a Business Model & Technology mix for Mid-Tier Banks

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