Keys to Improve the Client Experience and Deepen C-level Executive Relationships

Presented by

Robert Hollier, Momentum ITSMA, Lori Weiner, Momentum ITSMA, Fredrik Winterlind, CRB, and Kristine Thorpe, CRB

About this talk

Join Momentum ITSMA's Robert Hollier and Lori Weiner on this webcast with special guests from CRB, Fredrik Winterlind, Vice President, Marketing & Communications, and Kristine Thorpe, Director of Sales Services, who will share insights into how they structured a Client Experience Program by modernizing their Customer Satisfaction Program and adding a Client Loyalty Program that focuses on C-level executive relationships.   Learn how the research has equipped CRB senior management with critical data and insight to help improve key account satisfaction and loyalty, strengthen relationships, increase advocacy, and accelerate growth.   CRB is a leading provider of sustainable engineering, architecture, construction and consulting solutions to the global life sciences and food & beverage industries.
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