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The Key to Amazing Business Outcomes is Data with Gene Kim

For years we’ve heard the DevOps community asking, “how do I get business leadership on board?” At the same time, we’ve heard business leaders asking, “how can we get insight into the software development process?” The answer – for both DevOps and business leaders – lies in integrating the development process and its underlying data – with strategic and operational processes. By bringing these processes together, business leaders have the insights they need to make informed decisions, DevOps teams are able to create better products, and everyone is focused on the same outcome: providing customer value.

Watch this webinar with DevOps Enthusiast Gene Kim and Digital.ai Chief Customer Experience Officer T.j. Randall for an in-depth discussion on how organizations can build an integration strategy that aligns data, teams, and processes to drive better business outcomes.
Recorded Jun 17 2021 60 mins
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Gene Kim, DevOps Enthusiast, IT Revolution | T.j. Randall, CXO, Digital.ai
Presentation preview: The Key to Amazing Business Outcomes is Data with Gene Kim

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  • First US CTO Forecasts Federal Modernization Strategies Aug 24 2021 5:00 pm UTC 54 mins
    Aneesh Chopra - Former First US CTO, President CareJourney | Derek Holt - GM, DevOps & Agile, Digital.ai
    As the pace of innovation in both the private and public sectors continue to accelerate; bolstering government and industry led collaborations is critical to adapting emerging technologies to modernized national security initiatives.

    Appointed by President Obama, Aneesh Chopra became the nation’s first Chief Technology Officer. During Aneesh's tenure, he led key national digital transformation initiatives, to include the President's Strategy for American Innovation, Opendata.gov, and a broader agile transformation across the federal government.

    Watch this webinar with former United States CTO, Aneesh Chopra, as he shares insights on how he leveraged tech based entrepreneurial ecosystems within the private sector to drive innovation nationally.

    Based on his vast experience facilitating innovation within government, he will also discuss:

    - The implications of new and emerging trends (AI and Hybrid Cloud environments)
    - What factors drive innovation and where this may lead in the future
    - Aligning open innovation's priorities of transparency, holistic data strategies, and modernized methodologies to facilitate multisector alliances
  • Achieve Proactive App Security with Intelligent Threat Detection and Response Aug 18 2021 6:00 pm UTC 60 mins
    Mike Woodard, Security Product Owner at Digital.ai
    While web and mobile apps can be an organization’s most valuable assets, they are also the largest attack surface. The key to leveling the playing field with bad actors is knowing how, when, and where they are attacking apps. However, app owners and developers are often blind to the threats their apps face once they are published, essentially creating an “open-loop” environment. The only way app security teams can respond to attacks is after the fact — after the damage is done.

    Early warning of an attack offers the ability to shut down attacker access and adopt targeted code protections to address previously unknown attack vectors.

    Join Mike Woodard, Security product owner at Digital.ai, to discuss how leading organizations achieve visibility into the security posture of all their applications and adopt a risk-based, tiered approach to identifying essential levels of app protection needed across their portfolio.

    We will cover:
    - Why a ‘one size fits all’ approach must give way to risk considered protection
    - Recent application security breaches and lessons learned
    - A tiered approach to identifying essential levels of app protection needed
    - A risk-based approach to moving from reactive to proactive app protection
    - How a continuous feedback loop enables prioritizing developers’ time
    - Best practices for incorporating App Security in all DevOps pipelines
  • Why agile is key to a successful digital transformation within government Aug 10 2021 5:00 pm UTC 59 mins
    Tony Ludwig, Solutions Engineer, Digital.ai | Caio Bailoni, DevOps Implementation Engineer, Digital.ai
    Having a positive culture in an agile organization is crucial to delivering value to key stakeholders. Without a strong culture, individuals may not work together as a team and their efforts can even work against each other. However, having a strong culture with delivering value at the forefront of the team’s goals helps agile organizations thrive, especially in highly regulated industries.

    But how do organizations learn to put value and culture first, and at what state of the agile transformation can organizations begin this shift? Do organizations need a mature agile transformation or can they take steps to build their culture before their agile transformation begins, as they begin to migrate away from waterfall?

    Join this webinar to learn the answers to these questions as well as:

    - Why commitment to agile accelerates positive culture
    - Scaling agile within large and complex IT government projects
    - How highly regulated organizations in aerospace, defense, and government benefit from agile transformation
    - Making commercial and open-source tools compatible with agile methodologies
    - Steps your organization can take to start your agile transformation the right way
  • How Full Visibility and Codeless Can Fill Your Enterprise Testing Gaps Aug 4 2021 5:00 pm UTC 58 mins
    Guy Arieli, CTO Continuous Testing, Digital.ai | Juan Lugo, Product Marketing Manager, Digital.ai
    Testing software and systems in the early stages of the SDLC is imperative for organizations trying to maintain continuous software quality. As a result, IT leaders are quickly trying to figure out how to adopt modern testing approaches to ensure quality is being upheld.

    However, throughout the SDLC, business and technical teams with a varying degree of skills are involved in the testing process. How do teams get the visibility they need to identify any issues and also collaborate effectively with each other no matter how technical they are?

    Join this webinar for a closer look on how to gain visibility in to your enterprise testing, while creating ease of use for business testers. Learn how to enable less technical testers with codeless methodologies and an easy-to-use testing platform to create an automated and scalable testing strategy that can help you mitigate:

    - Costly bugs and issues post-release
    - Decreased visibility and strained collaboration between teams
    - Declining customer retention and slow time-to-market
    - Breaches of regulatory compliances
  • Paving the Way for Better Mobile and Web Application Testing Orchestration Jul 29 2021 5:00 pm UTC 45 mins
    Rick Broker - Solutions Engineer, Digital.ai | Terri Schlosser - Senior Product Marketing Manager - DevOps, Digital.ai
    Keeping applications up to date and ensuring they work with all of the latest mobile and web systems is often a daunting task. With so many different mobile devices running different operating systems, ensuring you can continuously test and release application updates is a must-have to meet customer expectations and stay ahead of the competition.

    To successfully orchestrate testing across the Software Delivery Lifecycle (SDLC), you need to be able to easily execute across all phases of testing and track results. Getting there has its challenges. How do you track testing outcomes across releases to ensure teams are using unified data to deliver the best experiences to customers?

    Join this webinar with Digital.ai to learn more about how to easily integrate and execute mobile and web application tests and track results as part of the SDLC. During this presentation, we will cover how to use Digital.ai Continuous Testing and Digital.ai Release to:

    - Build mobile and web testing into every phase of your release process
    - Make testing tasks part of your Software Chain of Custody and audit/compliance reports to further improve end-to-end visibility and compliance
    - Track unit tests during development, regression tests during regression, and UX testing during user acceptance testing
    - Take steps toward achieving a comprehensive VSM across your enterprise
  • Accelerate software-driven innovation & eliminate bottlenecks with AI Recorded: Jul 20 2021 59 mins
    Chris Condo - Forrester, Joe Foley - Digital.ai
    To stay competitive, organizations must continuously and rapidly deliver software improvements that improve customer experience. With this goal in mind, many innovative teams have started their journey towards adopting Agile and DevOps practices, with varying levels of success.

    However, most enterprises are challenged with siloed teams and tools and misallocated resources. Not only that, lack of visibility into bottlenecks and dependencies causes long lead times, ineffective software, and unpredictable software delivery.

    So, how can enterprises leverage Artificial Intelligence (AI) and their own data to accelerate the flow of value?

    Join us to learn how leading organizations can use AI-powered analytics to predict, manage, and gain visibility into their software delivery lifecycle. In this webinar guest speaker Chris Condo, Principal Analyst at Forrester, and Joe Foley, Insights Architect at

    Digital.ai will discuss:
    - The true value of Agile + DevOps and how organizations can set themselves up for success
    - How a Value Stream approach can drive Agile + DevOps success at scale
    - Common bottlenecks that prevent teams from accelerating innovation
    - Using AI-powered analytics to predict and prevent issues with software delivery
  • Protect ALL your apps: A low code approach Recorded: Jul 14 2021 25 mins
    Chad McDonald, CISO and CIO at Digital.ai, formerly Arxan Technologies
    A recent study conducted by Aite group found that 97% of financial apps have no protections against decompiling and viewing source code. In fact, of the 4+ million apps in Google’s Play Store and Apple’s App Store, the majority are not sufficiently protected to stop even the most basic reverse engineering attack. This is especially concerning with faster release and shorter testing cycles creating more frequent opportunities to introduce new vulnerabilities into production.

    Apps can be your biggest asset - how can you prevent them from becoming your biggest liability?

    With app security expertise in short supply, organizations are often limited to protecting only their most critical apps. Not anymore. New innovations in app security make it easy - and cost effective - to incorporate app protection into your DevOps pipeline and provide the right level of protection to all your apps.

    Join Chad McDonald, CISO and CIO at Digital.ai, formerly Arxan Technologies, to learn more about the following:

    • Recent application security breaches and lessons learned
    • A tiered approach to identifying essential levels of app protection needed
    • A risk-based approach to moving from reactive to proactive app protection
    • Best practices for incorporating App Security in all DevOps pipelines
  • ITIL Best Practices that drive DevOps success Recorded: Jun 30 2021 57 mins
    George Spalding, Executive VP, Pink Elephant  | Ben Sapp, Insights Architect, Digital.ai
    In today’s agile business world, you might assume that ITIL’s rigid approach method is outdated. However, the cost to this agility is often complexity …. while DevOps can eliminate many simple types of incidents, teams are often left to deal with ever changing new types of issues. No wonder, the initial days of DevOps can feel like the wild west.

    How can DevOps teams benefit from the structure and discipline of ITIL? And, how can applying AIOps techniques, like Change Risk Prediction, help your teams make quick decisions on where to invest their limited time and effort?

    Learn how recent advances in AI-powered analytics can help you adopt ITIL best practices and ensure DevOps success. Join guest speaker George Spalding, Pink Elephant Executive VP, and Ben Sapp, Digital.ai Insights Architect, to learn how:

    - ITSM best practices can drive DevOps success
    - The role of Change & Release Management can drive DevOps consistency and resilience
    - To optimize the role of Development teams in Incident and Problem Management
    - AI techniques like Machine Learning and Natural Language Processing can drive reduced change failure and improved incident MTTR
  • Breaking down barriers: Why testing in the cloud matters in 2021 Recorded: Jun 24 2021 55 mins
    Guy Arieli, CTO Continuous Testing, Digital.ai | Juan Lugo, Product Marketing Manager, Digital.ai
    2020 presented unforeseeable changes to all facets of business, from the way organizations conduct their daily operations, to the methods used to deliver products and services to customers. The need for digital transformation became a top priority for enterprises worldwide, as businesses found themselves meeting new challenges by pivoting to highly remote, cloud-based environments. Unfortunately, some organizations were not as ready to take on the digital demand with predictable results.

    The key to transitioning to a successful cloud-based ecosystem lies in businesses’ ability to remotely provide an exceptional user experience to customers. With QA and testing teams working remotely, the urgency to adjust to these new norms must not interfere with their work. Customer expectations have not changed and businesses are embracing new processes and technologies focused on continuous testing to ensure they are consistently meeting customer needs with no drop in quality.

    Join this webinar for a look at what's to come in 2021 in the world of continuous testing and why it matters to your organization. During this live webinar, our panel of experts will discuss:

    How successful organizations adapted to the digital demand experienced in 2020
    How digital transformation is an inevitable change that goes beyond the COVID-19 catalyst
    Why delivering a great digital customer experience is now a matter of survival
    Why a versatile testing solution is a must have for your distributed testing teams
    A demo of where continuous testing is headed in 2021 and why it’s important to your organization
  • Mastering DevOps with AI Powered Change Risk Prediction Recorded: Jun 22 2021 48 mins
    Amit Shah, Product Director, Numerify
    In the era of DevOps, IT leaders are under constant pressure to be more responsive to changing business needs. However, the cost of failed IT changes can be high. While you may know that some deployed changes will fail, what you often don’t know is which ones — until it’s too late. In fact, a recent Gartner study estimates that 80% of major incidents are change-related. Finally, new approaches are breaking through, based on a rigorous application of Machine Learning (ML) and predictive analytics.

    How can you reduce change risk while retaining the agility of DevOps?

    Learn how to apply AI / ML techniques to increase your systems’ stability while delivering the speed of innovation your customers expect.

    In this webinar Amit Shah, Numerify's Product Director, will share how you can:

    • Use Machine Learning to predict risky changes and facilitate root cause analysis both upstream and downstream of change
    • Find and eliminate the systemic causes of change failure across people, process, and technology
    • Continuously monitor existing risk factors and get early warning indicators for new risk factors
    • Learn from case studies of organizations that have successfully implemented these techniques
  • The Key to Amazing Business Outcomes is Data with Gene Kim Recorded: Jun 17 2021 60 mins
    Gene Kim, DevOps Enthusiast, IT Revolution | T.j. Randall, CXO, Digital.ai
    For years we’ve heard the DevOps community asking, “how do I get business leadership on board?” At the same time, we’ve heard business leaders asking, “how can we get insight into the software development process?” The answer – for both DevOps and business leaders – lies in integrating the development process and its underlying data – with strategic and operational processes. By bringing these processes together, business leaders have the insights they need to make informed decisions, DevOps teams are able to create better products, and everyone is focused on the same outcome: providing customer value.

    Watch this webinar with DevOps Enthusiast Gene Kim and Digital.ai Chief Customer Experience Officer T.j. Randall for an in-depth discussion on how organizations can build an integration strategy that aligns data, teams, and processes to drive better business outcomes.
  • Build Better Apps with a Low-Code Development Approach Recorded: Jun 8 2021 46 mins
    Guy Arieli, CTO Digital.ai (Formerly Experitest)
    Businesses are adopting DevOps at increasing speed to enhance their digital transformation. For a large scale digital transformation to be successful business, development, and IT teams must work together to meet these demands. It should be simple when you consider that they both want the same thing.

    Low-Code development is becoming a popular way to accomplish this in tandem with DevOps. Accelerating change is easier than ever with low-code development which is visual, simple to use, and collaborative. With a low-code development platform, IT teams are seeing their capabilities increase. It also adds up to greater product innovation and an increase in agility. The result is better quality and faster app release velocity. That does not mean that traditional pro-coding is dead.

    In this webinar, Guy Arieli discusses the challenges and opportunities of low-code platforms compared to pro-coding. He also shows how enterprises use Low-Code development to build new apps, extend legacy ones, and test them in order to achieve their digital transformation goals.

    Watch this webinar to discover:

    -The emergence of Low-Code development platforms
    -How enterprises are using Low-Code and DevOps in tandem
    -The Pros and Cons of Low-Code versus Pro-Code development
    -A demo of SeeTest’s integration with Low-Code development platforms
  • What does the workplace of the future look like? Recorded: Jun 2 2021 60 mins
    Derek Holt, General Manager of Agile & DevOps at Digital.ai
    Covid has changed the way agile and DevOps professionals work. Is it permanent? Is it sustainable? Find out!
  • Application Security in the Rapid Digital Transformation Age: 2021 Threatscape Recorded: May 27 2021 55 mins
    Paul Dant, Vice President of Security, Digital.ai
    From mobile banking, to healthcare, and retail, consumers are adopting web and mobile app technologies greater than ever. As applications evolve and organizations embrace digital transformation to generate new revenue streams, most still aren’t doing enough to protect against bad actors that may compromise sensitive data or intellectual property.

    Achieving a finite balance between a delightful customer experience and the security of mobile and web applications can be challenging.

    In this webinar, we’ll share:

    - How digital transformation is affecting the application security landscape
    - How to develop web and mobile applications with designed-in security
    - How to integrate application protection into existing DevOps processes


    Paul is a Digital.ai’s Vice President of Product Management for security products. Paul has performed offensive security testing of facilities ranging from nuclear energy plants to hospitals. At Digital.ai, Paul helps organizations better understand and address the inherent challenges around making software secure.
  • How to Achieve Resilient & High Velocity IT Ops through AI-powered Analytics Recorded: May 26 2021 56 mins
    Troy DuMoulin, VP Research & Development, Pink Elephant | Joe Foley, Insights Architect, Digital.ai
    If our current global crisis has taught us anything, it is that the organizations that will succeed are the ones who can be agile and adapt to constant change.

    During this time of transformation, organizations are relying on IT to deploy digital engagement platforms and applications at increasing speed, while at the same time requiring stable operations and increased availability. At the same time, while high availability is an expectation of digital services, it is a reality of life that, in the face of volatility, complex systems have inherent flaws that will inevitably cause service disruption.

    How can ITIL 4 High Velocity IT paired with AI-powered analytics help you continuously adapt?

    Join our special guest Troy DuMoulin, VP R&D at Pink Elephant and member of the global ITIL 4 architect team and co-author on the ITIL 4 Foundation publication, and Joe Foley, Insights Architect at Digital.ai, as they discuss the latest techniques and experiences of organizations like yours.

    Join the webinar to learn how to:

    - Leverage “ITIL 4.0 High-Velocity IT” principles that can help manage volatility with a high level of resilience
    - Use AIOps techniques in incident and problem management to improve service resiliency
    - Use Natural Language Processing to keep your incident responders productive and reduce minor incident volume
    - Mitigate the risk of major incidents & better predict change failure with Machine Learning
  • How to Achieve Resilient & High Velocity IT Ops through AI-powered Analytics Recorded: May 26 2021 56 mins
    Troy DuMoulin, VP Research & Development, Pink Elephant | Joe Foley, Insights Architect, Digital.ai
    If our current global crisis has taught us anything, it is that the organizations that will succeed are the ones who can be agile and adapt to constant change.

    During this time of transformation, organizations are relying on IT to deploy digital engagement platforms and applications at increasing speed, while at the same time requiring stable operations and increased availability. At the same time, while high availability is an expectation of digital services, it is a reality of life that, in the face of volatility, complex systems have inherent flaws that will inevitably cause service disruption.

    How can ITIL 4 High Velocity IT paired with AI-powered analytics help you continuously adapt?

    Join our special guest Troy DuMoulin, VP R&D at Pink Elephant and member of the global ITIL 4 architect team and co-author on the ITIL 4 Foundation publication, and Joe Foley, Insights Architect at Digital.ai, as they discuss the latest techniques and experiences of organizations like yours.

    Join the webinar to learn how to:

    - Leverage “ITIL 4.0 High-Velocity IT” principles that can help manage volatility with a high level of resilience
    - Use AIOps techniques in incident and problem management to improve service resiliency
    - Use Natural Language Processing to keep your incident responders productive and reduce minor incident volume
    - Mitigate the risk of major incidents & better predict change failure with Machine Learning
  • Why Agile and DevOps Alone Aren't Enough Recorded: May 25 2021 63 mins
    Chris Condo, Principal Analyst, Forrester | Scott Erlanger, Dir. Product Marketing, Digital.ai
    As every company becomes a software company, meeting customer demands faster and better than the competition becomes increasingly important. Companies turn to digital transformation to improve software development, delivery efficiency, and overall quality. Despite time, effort, and money invested, companies continue to struggle to realize its benefits and effectively compete. According to “The Modern Application Delivery Playbook for 2021” by Forrester, a critical component to digital transformation success is practicing agile and DevOps together.

    We are excited to have special guest Christopher Condo, Principal Analyst at Forrester, join us to discuss:

    - How bringing Agile and DevOps together lets organizations better align with business goals, deliver higher quality software, and improve release frequency
    - Common problems companies face with agile and DevOps transformations and techniques for success
    - How combining agile + DevOps teams leads to greater flexibility and improved customer experience
    - Key metrics for tracking and improving application delivery performance
  • Holistic Incident & Change Management with AI & Analytics Recorded: May 20 2021 49 mins
    Troy DuMoulin, VP R&D at Pink Elephant, and Ben Sapp, Insights Architect at Digital.ai
    In a digital economy where speed to market, speed to value, and speed to restore are more critical than ever, trusted service providers are expected to excel in both delivery as well as support. This basic understanding of value remains true in a digital economy where speed to value is also matched by an expectation of high-velocity service restoration.

    For IT teams this means blending enhanced IT Service Management practices for production support and change enablement with automated pattern recognition, incident clustering, detection, and prevention through the effective use of machine learning and artificial intelligence. In this engaging session, Troy DuMoulin, VP R&D at Pink Elephant, and Ben Sapp, Insights Architect at Digital.ai, will explore how the traditional approaches to Incident and Change Management must be enabled with practical applications of ML and AI. Topics covered in this webinar will include:
    - The Five Objectives of a High-Velocity Organization
    - Moving from detect and respond to antifragile service organizations
    - Automating the acceleration of service restoration for both normal and major incident management
    - Applying a holistic approach to enabling successful changes
  • Data & DevOps: Why Government Agencies Need Agile and More to Innovate Recorded: May 19 2021 61 mins
    Tony Ludwig, Solutions Engineer, Digital.ai | Caio Bailoni, DevOps Implementation Engineer, Digital.ai
    Having secure and aligned processes in an agile organization is crucial to delivering value to key stakeholders. Without DevOps and Agile driven digital transformations, organizations lack holistic approaches to address systematic problems.

    However, having a strong culture with delivering value at the forefront of the team’s goals helps agile organizations thrive, especially in highly regulated industries. But how do organizations learn to put value and culture first, and at what state of the agile transformation can organizations begin this shift? Do organizations need a mature agile transformation or can they take steps to build their culture before their agile transformation begins, as they begin to migrate away from waterfall?

    Join this webinar to learn the answers to these questions as well as:
    - Why commitment to agile accelerates positive culture
    - How highly regulated organizations in aerospace, defense, and government benefit from agile transformation
    - Steps your organization can take to start your agile and devops transformation the right way
  • Metrics that Matters: Measuring ITSM in 2021 Recorded: May 19 2021 61 mins
    Panelists from: HCB/UTK, JPC Group, EasyVista, Apollo-Is, and Digital.ai
    The metrics that mattered in March 2020 may not be the metrics that matter in May 2021. With the pandemic forcing Digital Transformation initiatives to accelerate at a previously unrecognizable pace, we’re bringing together ITSM experts to explore and debate the essential metrics that ITSM and business leaders value.

    From why it’s crucial to approach metrics with discipline and excitement to the best ways to measure success, we’ll be discussing :

    -Which metrics align to business outcomes, and why they’re of utmost importance
    -Which metrics directly align to revenue and should be focused on
    -Which perspectives are important when forming your ESM metrics strategy
    -Why metrics should be a priority, not an afterthought for ITSM leaders
    -And more

    Moderator:
    Andy Bennett, Vice President of Technology, CISO at Apollo-Is

    Panelists:
    Julia Bell, IT Security Manager at HCB/UTK
    John Custy, Managing Consultant at JPC Group
    Evan Carlson, Chief Revenue Officer at EasyVista
    Ben Sapp, Insights Architect at Digital.ai
We make digital transformation deliver business value.
Finally, the intelligence, agility, and security you need to create innovative digital experiences customers trust.

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  • Title: The Key to Amazing Business Outcomes is Data with Gene Kim
  • Live at: Jun 17 2021 2:00 pm
  • Presented by: Gene Kim, DevOps Enthusiast, IT Revolution | T.j. Randall, CXO, Digital.ai
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