Holistic Incident & Change Management with AI & Analytics

Presented by

Troy DuMoulin, VP R&D at Pink Elephant, and Ben Sapp, Insights Architect at Digital.ai

About this talk

In a digital economy where speed to market, speed to value, and speed to restore are more critical than ever, trusted service providers are expected to excel in both delivery as well as support. This basic understanding of value remains true in a digital economy where speed to value is also matched by an expectation of high-velocity service restoration. For IT teams this means blending enhanced IT Service Management practices for production support and change enablement with automated pattern recognition, incident clustering, detection, and prevention through the effective use of machine learning and artificial intelligence. In this engaging session, Troy DuMoulin, VP R&D at Pink Elephant, and Ben Sapp, Insights Architect at Digital.ai, will explore how the traditional approaches to Incident and Change Management must be enabled with practical applications of ML and AI. Topics covered in this webinar will include: - The Five Objectives of a High-Velocity Organization - Moving from detect and respond to antifragile service organizations - Automating the acceleration of service restoration for both normal and major incident management - Applying a holistic approach to enabling successful changes

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