ITIL Best Practices that drive DevOps success

Presented by

George Spalding, Executive VP, Pink Elephant  | Ben Sapp, Insights Architect, Digital.ai

About this talk

In today’s agile business world, you might assume that ITIL’s rigid approach method is outdated. However, the cost to this agility is often complexity …. while DevOps can eliminate many simple types of incidents, teams are often left to deal with ever changing new types of issues. No wonder, the initial days of DevOps can feel like the wild west. How can DevOps teams benefit from the structure and discipline of ITIL? And, how can applying AIOps techniques, like Change Risk Prediction, help your teams make quick decisions on where to invest their limited time and effort? Learn how recent advances in AI-powered analytics can help you adopt ITIL best practices and ensure DevOps success. Join guest speaker George Spalding, Pink Elephant Executive VP, and Ben Sapp, Digital.ai Insights Architect, to learn how: - ITSM best practices can drive DevOps success - The role of Change & Release Management can drive DevOps consistency and resilience - To optimize the role of Development teams in Incident and Problem Management - AI techniques like Machine Learning and Natural Language Processing can drive reduced change failure and improved incident MTTR

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