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The WealthTech Talks: Client lifecycle management for wealth mgmt - What is it?

Wealth management is a business that has been built on a history of personal relationships, a deep understanding of the client and the allure of a highly personalised service. Historically, however, that model has been highly dependent on individuals and particularly relationship managers and featured little in terms of real process, workflow and focused technological support.

In a more complex environment, think regulation, client expectations, competition, products and more, there is a striking need for process, workflow and technology to support, enhance and enable a better wealth management model. For every participant, client, adviser and wealth management business, there is a clear need and a clear benefit. Enter the role of client lifecycle management (CLM).

CLM offers wealth managers a means to manage and coordinates the full process of the client relationship from prospecting and due diligence, to onboarding, maintaining the relationship throughout its duration, through to ‘offboarding’. For the modern wealth manager, this is a potentially fundamental toolkit to develop and benefit from a full view of the client and the client journey.

In this webinar, you will hear from expert CLM vendors in the wealth management space who will provide their view on:

•What CLM is, what it does and how wealth management firms can benefit
•What needs, challenges and opportunities a wealth manager might exhibit to benefit from CLM
•What trends are at play and what developments and capabilities are coming to further develop and improve the existing CLM offering
•What is it wealth managers want to see from CLM now and looking forward
•Where the CLM sits in the technology infrastructure of the modern wealth manager and how it interacts with other parts of that environment
Recorded Oct 16 2019 62 mins
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Presented by
Ian Woodhouse, Head of Strategy & Change, Orbium
Presentation preview: The WealthTech Talks: Client lifecycle management for wealth mgmt - What is it?

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    In a more complex environment, think regulation, client expectations, competition, products and more, there is a striking need for process, workflow and technology to support, enhance and enable a better wealth management model. For every participant, client, adviser and wealth management business, there is a clear need and a clear benefit. Enter the role of client lifecycle management (CLM).

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    In this webinar, you will hear from expert CLM vendors in the wealth management space who will provide their view on:

    •What CLM is, what it does and how wealth management firms can benefit
    •What needs, challenges and opportunities a wealth manager might exhibit to benefit from CLM
    •What trends are at play and what developments and capabilities are coming to further develop and improve the existing CLM offering
    •What is it wealth managers want to see from CLM now and looking forward
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  • The WealthTech Talks: Client lifecycle management for wealth mgmt - What is it? Recorded: Oct 16 2019 62 mins
    Ian Woodhouse, Head of Strategy & Change, Orbium
    Wealth management is a business that has been built on a history of personal relationships, a deep understanding of the client and the allure of a highly personalised service. Historically, however, that model has been highly dependent on individuals and particularly relationship managers and featured little in terms of real process, workflow and focused technological support.

    In a more complex environment, think regulation, client expectations, competition, products and more, there is a striking need for process, workflow and technology to support, enhance and enable a better wealth management model. For every participant, client, adviser and wealth management business, there is a clear need and a clear benefit. Enter the role of client lifecycle management (CLM).

    CLM offers wealth managers a means to manage and coordinates the full process of the client relationship from prospecting and due diligence, to onboarding, maintaining the relationship throughout its duration, through to ‘offboarding’. For the modern wealth manager, this is a potentially fundamental toolkit to develop and benefit from a full view of the client and the client journey.

    In this webinar, you will hear from expert CLM vendors in the wealth management space who will provide their view on:

    •What CLM is, what it does and how wealth management firms can benefit
    •What needs, challenges and opportunities a wealth manager might exhibit to benefit from CLM
    •What trends are at play and what developments and capabilities are coming to further develop and improve the existing CLM offering
    •What is it wealth managers want to see from CLM now and looking forward
    •Where the CLM sits in the technology infrastructure of the modern wealth manager and how it interacts with other parts of that environment
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    Stephen Wall, Co-Founder, Head of Marketplace & Content, The Wealth Mosaic
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    More insights to follow soon.....

    #wealthmanagement #wealthtech #wealthischanging #wealthsolutions #wealthinterviews #wealththinking #wealthmustadapt #privatebanking #clientcommunications #clientreporting #digitalisation #digitalwealth
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    Thanks again to the Geneva WealthTech Forum team for their support in organising the interview and to Bedy for her time and insights.

    #geneva #wealthtech #wealthtechnology #wealthinsights #wealthknowledge #wealththinking #wealthsolutions #financialcentre #wealthmanagement #wealthischanging #digitalwealth
The Wealth Mosaic
The Wealth Mosaic

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  • Title: The WealthTech Talks: Client lifecycle management for wealth mgmt - What is it?
  • Live at: Oct 16 2019 1:00 pm
  • Presented by: Ian Woodhouse, Head of Strategy & Change, Orbium
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