Creating a Positive Customer Experience while Mitigating Fraud with Etsy

Presented by

Lauren Musial, Etsy Project Manager, Risk Solutions

About this talk

Learn how Etsy finds a balance between friction and a flawless customer experience, and how they became one of the most well-known marketplaces in the industry. Other topics include: -How marketplace growth affects priorities in the balance of onboarding sellers, building loyalty with buyers, and fighting fraud -How Etsy works with buyers and sellers -Unique challenges Etsy has faced as a marketplace -Advice for early stage marketplaces

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