Hi [[ session.user.profile.firstName ]]

Transforming Shared Service Workforce: Ignoring AI & Millennials Could be Fatal

What you will learn:
1.Key roadblocks in adopting AI + millennial culture in SSCs
2. How to balance the tech-disruption and millennial expectation
3. How to define SLAs and focus areas for the future workforce
4. How gamification could work out in credit & collections management

While you are struggling to adopt AI & automation in your O2C processes, did you notice that almost half of your shared services/global business services workforce is joined by a common thread: MILLENNIALS! Are you wondering how to pull off this mammoth task of digital transformation with a millennial workforce?
Recorded Mar 26 2020 55 mins
Your place is confirmed,
we'll send you email reminders
Presented by
Chris Sanders, FCICM, International Credit Management Consultant(Kinetic Consulting) & Head of Accreditation, CICM
Presentation preview: Transforming Shared Service Workforce: Ignoring AI & Millennials Could be Fatal

Network with like-minded attendees

  • [[ session.user.profile.displayName ]]
    Add a photo
    • [[ session.user.profile.displayName ]]
    • [[ session.user.profile.jobTitle ]]
    • [[ session.user.profile.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(session.user.profile) ]]
  • [[ card.displayName ]]
    • [[ card.displayName ]]
    • [[ card.jobTitle ]]
    • [[ card.companyName ]]
    • [[ userProfileTemplateHelper.getLocation(card) ]]
  • Channel
  • Channel profile
  • Order-to-Cash Lessons by Ferrero and Live Demo of Their Technology May 5 2020 4:00 pm UTC 75 mins
    Kay Rogers, Director, NA Financial Transactions, Ferrero | Elaine Nowak, Director, Product Marketing & Management, HighRadius
    Part 1 (11:00 - 11:20AM CT): Ferrero’s Acquisition of Nestle US Candy Business: An Order-to-Cash Perspective

    Part 2 (11:20 - 11:40AM CT): Ferrero's Guide to DSO Improvement using Integrated Receivables


    There is a difference between making business acquisitions and making businesses work post acquisitions. Missing customer data and misdirected flow of information leading to confusion within the end-users are some of the common roadblocks that all companies undergoing an acquisition identify with. The question is, how do you plan your strategy for overcoming these challenges? What technology should you leverage for a successful transition? Most importantly, what is the right time to start devising your plan of action?

    Key Takeaways:
    1. One A/R decision that made Ferrero’s biggest acquisition successful
    2. Achieving 85% hit rate in cash application: one of the many feats of A/R automation
    3. Ferrero’s execution strategy for post-acquisition order management, customer satisfaction, and financial reporting
    4. 4 ways for A/R teams to get CFO attention through technology and talent management
  • Fundamentals of SAP Credit Management May 1 2020 6:00 pm UTC 45 mins
    Prathiba Duvvuri, Senior Consultant, HighRadius
    At this time of economic uncertainty, companies want to keep a close watch on the cash at hand. With new businesses slowing down, the focus has shifted to accounts receivable and proactive risk assessment.

    As a credit and collections expert, the onus is on you to rethink your credit assessment strategy while handling the challenges of remote workforce and making the best out of technology provided by SAP.

    Join this webinar by Prathiba Duvvuri, Senior Consultant at HighRadius, as she discusses how you could leverage tools and technologies provided by SAP to improve your risk assessment and visibility.

    Key Takeaways include :
    1. Learn how to configure a credit model in SAP
    2. Understand how to create structured credit approval workflow in SAP
    3. Find how to customize SAP dashboards to identify and drill down key challenges.
  • Credit Policy Tools to Transform Credit into a Pro-Sales Department May 1 2020 5:00 pm UTC 45 mins
    Robert Shultz,Founding Partner of Quote to Cash Solutions (Q2C) LLC
    Two months back, most of the credit policies and business goals were focused on enabling sales and driving profits. Today, the focus has shifted to proactive risk assessment.

    Now, it's up to the credit teams to create a win-win scenario that supports business yet prevents any unnecessary risks.

    Join this webinar by Robert S Shultz, who has spent 30+ years as global credit and financial executive for large multinational companies to find how you can bridge the gap between credit and sales teams while highlighting the value of your team for all senior stakeholders.

    Key Takeaways include:
    • How can credit teams contribute in driving sales?
    • How can you become a change agent for your team?
    • How to improve the perception of credit teams in the company?
  • Building a Deductions Dashboard in Excel Apr 30 2020 6:00 pm UTC 45 mins
    Jessica Butler, Founder, Attain Consulting Group
    As A/R teams across the world are working from home due to the recent crisis, the managers and leads are facing trouble tracking their teams' performance.

    With new businesses staggering, the companies do not want to lose any cash and especially due to poor deductions management.

    Join this webinar by Jessica Butler, Founder of Attain Consulting group as she shares knowledge on how to build the right dashboards for deductions management in order to do root-cause analysis.

    Key Takeaways Include:
    • Learn how to integrate all deduction related information into a single dashboard on excel
    • Get a better picture with sample deduction dashboards
    • Know how dashboards can help your senior management in their daily reviews
  • Key metrics you should track as a credit manager on a day-to-day basis? Apr 30 2020 5:00 pm UTC 45 mins
    Robert Shultz,Founding Partner of Quote to Cash Solutions (Q2C) LLC
    Work from home is the new normal as of now and that has fundamentally changed how businesses work. The only way to have transparency is to track team's performance.

    Join this webinar by Robert S Shultz, who has spent 30+ years as a global credit and financial executive for many multinational companies as he shares key performance metrics you need to keep track of on a day-to-day basis.

    Key Takeaways Include:
    • Key metrics to track and understand teams’ efficiency
    • Different ways of looking at DSO such as sales weighted, average method among others
    • Measuring the cost of business and comparing it to the value delivered
    • How to understand and explain the bottom-line impact of credit teams’ performance to senior stakeholders
  • Amazon Deductions: Understanding them Better and Identifying Resolution Patterns Apr 29 2020 6:00 pm UTC 45 mins
    Jessica Butler, Founder, Attain Consulting Group
    In current times, it is essential to protect businesses against any unnecessary cash loss. This includes bottom-line leak due to big box retailer deductions such as Amazon.

    Join this webinar by Jessica Butler, Founder of Attain Consulting group as she shares key insights of big box retailer deductions and how to handle them better.

    Key Takeaways Include:
    - Find how best in class companies resolve deductions faster
    - Best-practices to reduce pricing, shortage deductions
    - Identify the challenges of handling Amazon deduction and find how to address them.
  • Effective Telephone Collection Techniques Apr 29 2020 5:00 pm UTC 45 mins
    Robert Shultz, Founding partner of Quote to Cash Solutions (Q2C) LLC
    As trade creditors, an uphill battle is looming ahead for all the credit and collections managers. What should their collections strategy look like? Should they be lenient or strict? Should they show compassion that might contribute to a long-term strategy or should they focus on collecting as much as possible?

    One thing for sure is that the future is uncertain and economy unpredictable.

    At this point of time, what are some best practices you should follow while making a collections call to your customer?

    Join this webinar by Robert S Shultz, who has spent 30+ years as a global credit and financial executive for many multi-national companies as he recommends effective tools and techniques for compassionate customer calls that yield payments and long-term customer loyalty.

    Key Takeaways Include:
    • How to Prepare for a Collection Call
    • Practicing Effective Call Techniques
    • Handling Objections and Identifying and Handling Danger Signals
    • Effective Telephone Negotiations techniques
  • 7 Ways to Fix the Leaks in the Aging Buckets Apr 29 2020 2:00 pm UTC 60 mins
    Mark Harrison | Bill Sarda | Tanya Arrowsmith
    Considering the scale of economic uncertainty, the CFOs and the Treasurers are focusing more on liquidity management. The A/R teams can play an important role during this time by recovering the past-dues and improving the working capital.

    However, the collection teams are working remotely and they find it a monumental task to assimilate customer info across various sources to form collection strategies. Join Bill Sarda, Manager - Solution Engineering, Strategic Accounts - EMEA, Mark Harrison, Founder of ACCEE and Tanya Arrowsmith, Marketing Manager, EMEA to find out how to update your existing dunning strategies using customer data & technology, thereby improving your DSO.
  • Balancing Credit Risk and Growth in an Economy Hit by COVID-19 Apr 28 2020 6:00 pm UTC 45 mins
    Dan Meder, Experian | Michael Flum, Credit Risk Monitor | Dustin Luther, CreditSafe | Eric Kider, Infogroup
    While people across the globe are strained personally as well as professionally trying to deal with the crisis at hand, the businesses are wrestling with the possibility of recession in 2020.

    According to Moody’s Analytics, the chance of a US recession this year lies between 33% to 49%.

    With new businesses at a stand-still and the future uncertain, a lot of companies are turning to accounts receivable to collect the money already owed to them while keeping a close eye on the new deals or orders.

    At this point, the onus lies on you as a credit professional to understand and predict customer behavior in order to take proactive actions ahead of time. This panel discussion explains some key tools and techniques you could leverage to double down on any business opportunity while maintaining a close watch on the risks involved.

    Key Takeaways:
    - Red flag indicators to monitor including payment trends or history of UCC and lien filings
    - Tools that you could leverage to verify data accuracy and timeliness
    - Critical changes in credit policy like defining portfolio-specific terms and conditions
    - Tips to prepare for worst case scenarios such as Force Majeure Clause or Bankruptcy
  • Financial Statement Analysis for Credit Risk Professionals Apr 28 2020 5:00 pm UTC 45 mins
    Robert Shultz, Founding partner of Quote to Cash Solutions (Q2C) LLC
    With recession a very real possibility in 2020, credit assessment is one of the top priorities for CFOs across the world.

    In this session, join Robert S Shultz, as he recommends essential ratios and trends that you must watch out. He also shares insights on how to read customers' financial statements to understand their business health better.

    Key Takeaways Include:
    • Understand the basic terminologies of financial statements
    • Learn how to read and interpret balance sheets, cash flow and P&L statements
    • Key metrics, ratios and trends to watch out for such as liquidity ratio, debt ratio among others
    • Find good sources to bench marking to compare your customers’ financial health
  • Reporting and Analytics Fundamentals in SAP S/4HANA Apr 27 2020 6:00 pm UTC 45 mins
    Steve Ruzicka, Principal Solutions Engineer, SAP
    With A/R teams working from home and the on-premise technology gathering dust, businesses and employees are facing one crisis after another. At such times, you wish you could have an integrated system that helps you ""virtually connect"".

    SAP S/4HANA with it's cloud platform makes it easier for you to connect, track performance of your analysts while giving you ample of data to analyze and identify any red flags in your business process.

    Join this webinar by Steve Ruzicka, Principal Solutions Engineer, SAP. who has diverse background of 25 years in Finance and Technology as he shares tips and tricks on how to leverage the tools available on SAP S/4HANA reporting and analytics platform.

    Key Takeaways include:
    - Get to know SAP’s idea of finance transformation from automation to advanced analytics
    - Learn how embedded analytics could help in simplifying reporting models and improve transnational efficiency.
    - Understand basic functionalities of SAP analytics cloud and how it can help in planning and smart assisting management processes.
  • Fundamentals of SAP Collections Management Apr 27 2020 5:00 pm UTC 45 mins
    Manu Narayanan, Senior Functional Consultant, HighRadius
    At this time of economic uncertainty, companies want to keep a close watch on the cash at hand. With new businesses at a stand still, the focus has shifted to accounts receivable.

    As a collection expert, the onus is on you to reinvent your collection strategies while handling the challenges of remote workforce and making the best out of technology provided by SAP.

    Join this webinar by Manu Narayanan, Senior Functional Consultant at HighRadius, as he discusses how you could leverage SAP FSCM/ Receivables Management to improve your collections prioritization and dunning process.

    Key Takeaways include :
    1. Learn how to track and prioritize high-risk customers
    2. Understand how to add portfolio specific dunning strategies on SAP
    3. Find how to customize SAP dashboards to identify and drill down key challenges.
  • 3-Step Cadence for A/R Performance Review While Remote-Working Apr 24 2020 3:00 pm UTC 45 mins
    Staples Promotional Products and Danone North America
    Presenters:
    1) George Uko, Manager Credit, and Collections at Staples Promotional Products
    2) Barbara Carpenter, Senior Manager - Customer Financial Services at Danone North America

    With the move to a remote-working environment in order-to-cash, one of the top things on the mind of all A/R leaders is to ensure that they are able to run their operations in the same way as they did, while in office. The question is: how exactly can they evaluate their progress on that front?

    Join this discussion to understand the three-step performance review cadence that all A/R managers need- communication of new KPIs, tracking indicators that impact your key value metrics (such as DSO, working capital, etc.), and creating intuitive reports to enable better visibility and control on your receivables.

    Key Takeaways:

    1) Performance review in the times of COVID-19: What metrics should change?
    2) Trend analysis to stay on top of things that may go wrong- Delayed Payments, Poor Collections, High DSO and Customer Dissatisfaction
    3) Data-driven A/R: Creating reports and dashboards for better visibility into your A/R performance over the next 90 days
  • Managing DSO and Effective Collections Apr 22 2020 3:00 pm UTC 45 mins
    Staples Promotional Products | Danone North America
    PRESENTERS:
    1) George Uko, Manager Credit and Collections at Staples Promotional Products
    2) Barbara Carpenter, Senior Manager - Customer Financial Services at Danone North America

    With a change in the overall economic landscape, one of the top priorities of A/R leaders today is to maintain their cash flow, while keeping the DSO to a minimum. Especially with B2B market sales getting slashed, if not stagnated, and more and more customers adopting pushback strategies to delay payments, collection analysts have a very pivotal role to play over the coming months.

    We are looking at a two-way challenge: The topline for B2B suppliers could go down (with lower sales), and the DSO and working capital may get negatively impacted. The need is for a proactive (yet empathetic) collections function to maintain business continuity and success. However, there are too many questions to think through: right from how should collection teams prioritize the buyers, what kind of collections strategies need to be put in place, and what factors determine the same (your relevancy, their cash flow, etc.), leading all the way upto what would be the long-term impact of the COVID-19 outbreak on your DSO and receivables management- all of which will be answered in this discussion.

    1. Rising DSO warning signs- Indicators that you shouldn’t miss while planning A/R operations for the next quarter
    2. Alternative data that your collections teams could leverage for streamlined collections efforts
    3. The 5Cs to think about while creating a best-in-class collections strategy during the pandemic
    4. Customer-first collections: How do you make your end-users pay you in these times?
  • Managing A/R During Crisis: 5 Ways AI + RPA Would Help in Credit & Collections Apr 15 2020 12:30 pm UTC 45 mins
    Laural Jefferies, FCICM, Credit Executive-Governance, Fashion Edge Ltd. | Tanya Arrowsmith, Marketing Manager, HighRadius
    Key Takeaways:
    1. 3 signs your O2C department is about to face a crunch in receivables
    2. Actionable insights to utilise AI + RPA to successfully manage an economic slowdown
    3. 3 unique collection scenarios that your A/R teams can face

    With the recent unfolding of events that raised serious concerns on employee safety and business continuity, a lot of organizations have transitioned into a remote working mode. While remote working has its own challenges, are you realising that you are ignoring an almost inevitable economic slowdown? Stepping on the economic crunch without a precaution might have long-term implications on your business.
  • Live Technology Showcase: Role of AI in Fast Tracking Collections Apr 10 2020 3:30 pm UTC 16 mins
    Bill Sarda | Manager, Solution Engineering and Strategic Accounts - EMEA
    Take a Break and Watch a 15 Min Live Demo of AI-Enabled Collections:

    Due to the sudden outbreak of events, the market is moving towards an economic uncertainty. Improving your working capital during this time holds high priority. How can you do it in your A/R space? The answer is by Reducing Bad Debt and Fast tracking your Past-Due Recovery. Join this quick 15min webinar to watch a live demo of how AI helps in improving your working capital and receivables health
  • Remote Workforce Enablement For Order-To-Cash Recorded: Apr 8 2020 49 mins
    Sanofi | WESCO Distribution | HighRadius
    As A/R teams have been working from home in the light of the ongoing COVID-19 crisis, every day brings a new challenge. Order-to-cash leaders are trying to find a way to maintain process continuity with minimal disruption- especially in light of the continuously changing customer behavior and market conditions. Credit and collections teams are looking to reset their priorities- to ensure minimum risk and maximum profitability. Functions involving cross-team collaboration, such as deductions resolution are becoming increasingly difficult to manage.

    These process level-challenges combined with subpar technological capabilities and limited connectivity are not just impacting the A/R performance metrics, but are also putting in additional burden on staff already finding it difficult to work-from-home. In this discussion, we will ask our A/R experts for recommendations, best practices and lessons learned to date for coping during this unprecedented crisis.

    Key Takeaways:

    1) Work from home in order-to-cash: How would credit, collections, and deductions process change?
    2) How A/R Managers can stay on top of their team performance during remote working
    3) Technology for better connectivity, collaboration and smoother functioning of A/R
    4) Best practices from practitioners to effectively manage and motivate remote working teams


    Speakers In This Session:

    1) Laurent Gueritaine; Global Process Owner - Customer Invoicing to Cash; Sanofi
    2) Karen Koenig; Director - Customer Financial Services; WESCO Distribution
    3) Elaine Nowak; Director of Product Management and Marketing; HighRadius
  • Live Technology Showcase: Role of AI in Fast-Tracking Collections Recorded: Apr 3 2020 16 mins
    Bill Sarda | Manager, Solution Engineering and Strategic Accounts - EMEA
    Take a Break and Watch a 15 Min Live Demo of AI-Enabled Collections:

    Due to the sudden outbreak of events, the market is moving towards an economic uncertainty. Improving your working capital during this time holds high priority. How can you do it in your A/R space? The answer is by Reducing Bad Debt and Fast tracking your Past-Due Recovery. Join this quick 15min webinar to watch a live demo of how AI helps in improving your working capital and receivables health
  • A Glimpse: Digital Order to Cash with AI-Powered Digital Assistant Freeda Recorded: Apr 2 2020 47 mins
    Tanya Arrowsmith, Marketing Manager, HighRadius | Gwyn Roberts, VP Sales, HighRadius
    What will be covered in the session:
    •The buzz around digital transformation
    •Wait, before you move ahead with a digital transformation venture, you need to avoid these 3 mistakes
    •What AI can do for your A/R departments?
    •101 with Freeda: the AI-powered digital assistant
  • Transforming Shared Service Workforce: Ignoring AI & Millennials Could be Fatal Recorded: Mar 26 2020 55 mins
    Chris Sanders, FCICM, International Credit Management Consultant(Kinetic Consulting) & Head of Accreditation, CICM
    What you will learn:
    1.Key roadblocks in adopting AI + millennial culture in SSCs
    2. How to balance the tech-disruption and millennial expectation
    3. How to define SLAs and focus areas for the future workforce
    4. How gamification could work out in credit & collections management

    While you are struggling to adopt AI & automation in your O2C processes, did you notice that almost half of your shared services/global business services workforce is joined by a common thread: MILLENNIALS! Are you wondering how to pull off this mammoth task of digital transformation with a millennial workforce?
Improving Order-to-Cash with technology, best practices, and AI
Learn how companies are improving their credit, collections, cash application, EIPP, and deductions management processes for faster and more efficient order-to-cash management. Subscribe for the latest content updates.

Embed in website or blog

Successfully added emails: 0
Remove all
  • Title: Transforming Shared Service Workforce: Ignoring AI & Millennials Could be Fatal
  • Live at: Mar 26 2020 1:30 pm
  • Presented by: Chris Sanders, FCICM, International Credit Management Consultant(Kinetic Consulting) & Head of Accreditation, CICM
  • From:
Your email has been sent.
or close