Transforming Shared Service Workforce: Ignoring AI & Millennials Could be Fatal

Presented by

Chris Sanders, FCICM, International Credit Management Consultant(Kinetic Consulting) & Head of Accreditation, CICM

About this talk

What you will learn: 1.Key roadblocks in adopting AI + millennial culture in SSCs 2. How to balance the tech-disruption and millennial expectation 3. How to define SLAs and focus areas for the future workforce 4. How gamification could work out in credit & collections management While you are struggling to adopt AI & automation in your O2C processes, did you notice that almost half of your shared services/global business services workforce is joined by a common thread: MILLENNIALS! Are you wondering how to pull off this mammoth task of digital transformation with a millennial workforce?

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