Managing DSO and Effective Collections

Presented by

Staples Promotional Products | Danone North America

About this talk

PRESENTERS: 1) George Uko, Manager Credit and Collections at Staples Promotional Products 2) Barbara Carpenter, Senior Manager - Customer Financial Services at Danone North America Key Takeaways: 1. Customer-first collections: How to make your customers pay you in this uncertain economic climate? 2. Rising DSO warnings: Re-segmenting customer portfolio to quickly identify at-risk customers 3. Manager’s guide to maximizing the collection team productivity in the remote working environment Abstract: Cash is ‘king’ during uncertain times - for you as well as your customers. In the wake of the COVID-19 crisis, with B2B market sales getting slashed, if not stagnated- as more and more customers are adopting pushback strategies to delay payments. One of the biggest levers to protect your receivables and ensure cash flow is having effective collections. Pivoting quickly to a more 'proactive' collection strategy would ensure optimal dunning activity for a remotely-operating collections team, avoiding a spike in the DSO curve. In this session, we would address the cash flow bottlenecks experienced during economic turbulence and discuss some best practices and tactics to tackle them and maximize the productivity of a remote collections team.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (134)
Subscribers (6634)
Learn how companies are improving their credit, collections, cash application, EIPP, and deductions management processes for faster and more efficient order-to-cash management. Subscribe for the latest content updates.