Effective Telephone Collection Techniques

Presented by

Robert Shultz, Founding partner of Quote to Cash Solutions (Q2C) LLC

About this talk

As trade creditors, an uphill battle is looming ahead for all the credit and collections managers. What should their collections strategy look like? Should they be lenient or strict? Should they show compassion that might contribute to a long-term strategy or should they focus on collecting as much as possible? One thing for sure is that the future is uncertain and economy unpredictable. At this point of time, what are some best practices you should follow while making a collections call to your customer? Join this webinar by Robert S Shultz, who has spent 30+ years as a global credit and financial executive for many multi-national companies as he recommends effective tools and techniques for compassionate customer calls that yield payments and long-term customer loyalty. Key Takeaways Include: • How to Prepare for a Collection Call • Practicing Effective Call Techniques • Handling Objections and Identifying and Handling Danger Signals • Effective Telephone Negotiations techniques
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