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Working Capital Innovations During a Crisis

With the Fed hinting that a recession is imminent, one topic that is at the top of the mind of most CFOs and senior finance executives is “Cash Flow”. Working capital/liquidity challenges are further exacerbated in industries that are currently affected by lock-downs.

Join this panel discussion by Bank of America, Citibank and EY as they discuss strategies, tools, process and technology innovations that could alleviate challenges related to working capital management during an economic downturn.

Key takeaways include:

•Understanding the supply chain risk and its impact on various industries
•Working capital hacks for SMEs who are hit the hardest during these times
•Reducing A/R risk for large suppliers to at-risk industries and SMEs
•Understanding how Credit & A/R leaders could play a strategic role in the CFOs office through taking a lead in unlocking working capital
Recorded May 20 2020 60 mins
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Presented by
Julie Harris, Bank of America || Kunal Bist, Citibank || Casey Kernan, EY || Natalie Fedie, HighRadius
Presentation preview: Working Capital Innovations During a Crisis

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  • Millennials, GenZ and Remote Working: Tips to Learn Or Cause of Concern? Jul 21 2020 3:00 pm UTC 45 mins
    Elaine Dykhouse, Elaine Nowak, Josh Barrett, Jess Scheer
    Key takeaways:

    Strategies to tackle emotional and professional challenges specific to millennials and Gen Z
    Tips to make the best out of technology to track and have visibility into employee productivity
    Guide to set the right expectations and smooth acclimatization of Gen Z to remote-working



    Let us all address this. The new work environment in which we all started on a high-note a few months back, expecting more relaxed hours of sleep by ditching travel and dressing time has slowly started to take its toll on us. While it may not be severe for more established professionals, the millennials and Gen Z might be at a disadvantage. Because offices often serve as a key for younger workers to socialize and network.

    An April 2020 survey from the enterprise achievement platform Smartsheet produced the surprising top-line finding that 89% of Generation Z and 91% of millennial workers reported difficulties in working from home as a result of Covid-19.

    At this point, for a business leader to cope with the current situation and to ensure employee welfare, it goes without saying that the solution is beyond simply connecting people and teams through video-based technology. To be effective, people need to stay deeply connected to their work and the work of their teams. They also need context, structure, tracking, and visibility into their work.

    Join this panel of finance leaders as they share their insights on how they are handling the challenges of remote-working while working with a diverse workforce comprising millennials and Gen-Z talent.
  • Tech Interventions to Aid Working Capital Management in Crisis Jul 20 2020 6:45 pm UTC 45 mins
    Laurent Gueritaine, George Uko, Jacob Mathew
    Key Takeaways

    Identify quick-win tech to deploy in 2020 across the finance function to secure outstanding receivables, reduce credit risk and reduce cash forecasting unpredictability
    Leveraging AI, ML, and NLP technologies to help identify opportunities, streamline manual processes, and make data-driven business decisions.
    A new framework for finance leaders to explore technology adoption during the heightened pressures on working capital and cash optimization


    Amidst this uncertain economic climate, cash is definitely the king, companies are glaringly missing technology focused on driving working capital and cash flow optimization. Join this session with Laurent Gueritaine, Global Process Owner - Customer Invoicing to Cash at Sanofi alongside Jacob Mathew, Vice President at Warner Bros. Entertainment Group of Companies sharing their views on how you could restructure your finance tech stack to address the rising pressure on cash and help you understand how you could accelerate the recovery in the aftermath of this crisis by investing in Digital Transformation.
  • American Greetings Guide To Driving E-adoption In A Volatile Economy Jul 20 2020 6:00 pm UTC 30 mins
    Lauren Kennedy
    Key Takeaways

    Learn how E-payments adoption can facilitate faster cash conversions
    See how a customer-centric approach along with automation can deliver high value for your internal and external stakeholders and help you sail through the volatile economy
    Automation Feedback and the plan for the future: American Greetings Strategy for the next normal

    While working under the mandate to streamline and maintain the flow of business amidst this unstable economy. It has become very essential for finance leaders to strike a perfect balance between customer satisfaction and fostering automation technologies for faster cash conversions. Witness this session with Lauren Kennedy, Senior Manager, Retailer Financial Services at American Greetings talk about the major roadblocks that they had to face while dealing with different customers, her experiences of how has automation helped them fast track processes and their future plans of improvement.
  • Deductions Management In The Times Of COVID-19 Jul 20 2020 4:30 pm UTC 30 mins
    Kim Erickson
    If you are an A/R leader at a fast-moving, high transaction volume business like CPG or Pharma - improving dispute resolution productivity and recovery could help you put money back into your company’s cash flow.
    The current business scenario is accentuating the deductions challenge as suppliers and A/R teams report quickly evolving buyer fulfillment terms, increased claim volume, and ever-changing trade promotion strategies.

    In this session, Kim Erickson, Founder, and Principal Consultant at Optimize Consulting will share how best-in-class A/R teams tackle deductions (to improve efficiency and employee satisfaction) and walk through a specific process and automation best-practices to identify, research and resolve.

    Key Takeaways:

    Best practices to prioritize deductions based on the nature of the dispute, resolution bandwidth allocation and recovery risk
    Live preview of plug-and-play automation for the real-time aggregation of claim and delivery information from customer and carrier/transport portals and websites
    Live preview of AI-powered HighRadius solution to predict dispute validity with 95% accuracy - to focus your teams on deductions with a higher likelihood of being invalid
  • [15-min Demo] Virtual Tour of HighRadius Credit Cloud Jul 20 2020 4:00 pm UTC 15 mins
    Tanmay Mehra
    Meet Your Automated Credit Analyst Live

    Even with the advent of this uncertain economy, business priorities are more or less still the same, it's just the criticality that has changed. The need for the hour is flexibility/agility for businesses to adapt to the new economic environment. Few challenges such as maintaining cash flow, minimizing risk with new opportunities, flexibility of IT stack to support any changes, and transitioning back to the normal could be really disturbing for your clients right now.

    Join this session with Tanmay Mehra, Senior Solution Architect at HighRadius highlighting how HighRadius Credit Cloud can ease these challenges just by the virtue of being very modular and configurable. This will not only ensure minimizing the risk with new prospects but also regulate the existing clientele.

    Key Takeaways

    -Automatic creation and updation of the credit scoring model for evaluating the credit-worthiness of a customer
    -Automatic prediction of blocked orders along with release recommendations
    -Worklist prioritization based on workflow types along with real-time agency alerts
    -On-the-fly change to the frequency of credit assessment based on the risk class of the customer or changing customer behavior
  • Managing Credit Risk During and After the Crisis Jul 20 2020 3:45 pm UTC 45 mins
    Michael Flum, Dustin Luther, Eric Kider
    Key Takeaways:

    Then vs. Now - Red flag credit risk and receivables metrics that are more relevant today than they were a month ago
    Tools that you could leverage to verify data accuracy and timeliness
    Critical changes in credit policy like defining portfolio-specific terms and conditions


    With cash flow being the prime focus amidst these turbulent times, in order to gain more control and visibility over receivables, finance leaders are giving greater emphasis to conducting customer portfolio analysis and re-evaluating their credit policies.

    Join this panel of credit experts from leading credit bureaus namely Credit Safe USA and Credit Risk Monitor as they share their insights on tracking leading credit risk metrics to enable a predictive scoring model that is more relevant and other customer analysis tips for risk mitigation.
  • Digital Transformation Strategies for Order-To-Cash In A Turbulent Economy Jul 16 2020 2:00 pm UTC 60 mins
    Ellen Cnudde, Senior Consultant at EY; Andreea Popescu, Senior Manager of Advisory Services at EY; Elaine Nowak, HighRadius
    If you believe that COVID-19 is likely to have a negative impact on the global pace of digital transformation, 73% of the CXOs from a recent survey by IDC would beg to differ. Order-to-Cash and Finance leaders understand the need to leverage technology today more than ever in order to improve remote workforce productivity, forecast cash accurately and gain visibility and control over their global receivables. More often than not, however, digital initiatives within Finance functions are scattered across siloes, limited in scope and do not have an overarching strategy which is critical to the success of any digital transformation project.

    In this webinar led by Ernst & Young in collaboration with HighRadius, we are going to discuss these challenges. We aim to provide some insights for Finance leaders and professionals of what they should be mindful of when building their own digital transformation strategy for A/R and Finance. This aims to be an interactive session where we share what leading organizations are doing in the Order-to-Cash space and what would be a typical approach for a digital transformation project, along with breaking some myths and providing recommendations on how to tackle those during and post- COVID era.

    Key Takeaways:

    -When defining the end-state for your A/R for the next 3 to 5 years, what can you expect?
    -Suggestions for creating a step-by-step digital transformation plan that addresses workforce management, process change and technology implementation challenges
    -Analyzing the common causes of failure of transformation projects for Finance, and enabling finance leaders to plan proactively
  • Collection Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy Jul 15 2020 2:00 pm UTC 60 mins
    Eefje Van Craen, Bureau van Dijk | Mark Harrison, ACCEE | Tanya Arrowsmith, HighRadius | Bill Weiss, HighRadius
    Based on invoice tracker statistics, in Europe, the % of invoices unpaid moved from 16% pre-COVID to around 30% in April and jumped to 53%+ at the end of April.

    In this scenario, it is very tempting to go aggressive on collections given the short-term liquidity demands. But will it yield results especially when your customers are genuinely affected?

    Key Takeaways:

    1. Overview of regional trends – what’s changed?

    2. Portfolio Analysis and Customer Segmentation in the COVID world

    3. Human+Machine led collection strategies

    4. AI and RPA for proactive collections
  • Back to the Normal: A/R Leaders Guide to Strategize for the Post-COVID Era Jul 9 2020 4:00 pm UTC 60 mins
    Elaine Nowak, Director of Product Management and Marketing at HighRadius
    From remote workforce management to changing internal approval processes and leveraging new technology, order-to-cash leaders have been strategizing continuously to run business as usual despite the global pandemic. With businesses looking to return to their offices slowly, do you think the A/R operations would need to undergo a change? Do you think you would be able to work like you are doing right now?

    HighRadius has been speaking to many of our clients in the Fortune 1000 space, closely observing how they pivoted in the face of the COVID-19 crisis and what are the changes that they are looking to make as we slowly start going back to normal. Join this session led by Elaine Nowak, Director of Product Management and Marketing at HighRadius to get summarized learnings and action plan that we have created for A/R leaders based on recommendations captured from industry experts.

    Key Takeaways:

    Looking back: How Ricoh, Ferrero, HPE and others pivoted their A/R operations amidst the pandemic
    Five things that should be on your to-do list as a credit and A/R leader returning to the office
    Creating a long-term action plan for the post-COVID era, focused on internal and external stakeholders for order-to-cash
  • Enabling Collections Outreach To All Big and Small Customers Recorded: Jul 1 2020 25 mins
    Siddharth Subramani, Functional Consultant at HighRadius
    In this webinar, Siddharth Subramani, Functional Consultant at HighRadius shares insights on how covering both big and small accounts is critical at the moment and gives us a sneak peek into the features of the collections cloud to show you how your worklist can get prioritized.

    Key Takeaways:
    Learn how your A/R team can reduce DSO with automated prioritization and dunning
    Sneak peek into the best-in-class features of HighRadius Collections Cloud
    Find out how Staples fulfilled their CFO’s agenda and saw a 20% reduction in bad-debt
  • The Credit Manager's Playbook: A Strategic Path to CFOs Office with AI Recorded: Jun 30 2020 60 mins
    Chris Sanders, FCICM, Kinetic Consulting & Head of Accreditation, CICM | Cyra Garg, Manager, Solution Engineering, HighRadius
    According to the British Chamber of Commerce, only 62% of European businesses will survive for the next 3 months. The CFO continues to focus on improving working capital & reducing bad debt. In order to achieve these goals, there is only one ally who can help the CFO: that is, YOU, the credit and collections professional!

    Join Chris Sanders, FCICM, International Credit Management Consultant (Kinetic Consulting) & Head of Accreditation, CICM, as he walks you through 5 ways technology could help you become the strategic partners to your CFO.

    Key Takeaways:

    1. How to ensure that the CFO’s objectives are translated into the credit team’s daily operations

    2. COVID-19 credit manager’s playbook: Key leading indicators that credit teams should track for the next 90 days

    3. 5 ways how AI would help Credit Teams to reduce bad debt in their day-to-day operations

    4. Three pillars of digital transformation roadmap to stay crisis-ready: data integration, analytics, and AI
  • Performance Evaluation Dashboards for collections teams Recorded: Jun 29 2020 37 mins
    Tanmay Mehra, Sr. Solution Architect, HighRadius
    In this webinar Tanmay Mehra Solution Expert at HighRadius will share insights on how a single dashboard can act as a source of multi-level information for the collections team. He will further give you a sneak peak into some of the top features of HighRadius reporting dashboard .


    Key Takeaways:

    Evaluating collections automations success by using analytics for benchmarking

    The evolution of Analytics 2.0 and why every A/R Manager Needs It In 2020

    Collections Dashboards HID Global uses today, and the scope for analytics in future

    Live Demonstration of the top-notch feature of HighRadius Receivables Analytics.
  • [Live Showcase] 5 Ways RPA + AI Could Help Reduce DSO Recorded: Jun 26 2020 30 mins
    Yashwant Divakar, Solution Principal, HighRadius
    Join this discussion with Yashwant Divakar who is a Solution Principal at HighRadius to understand the role that automation could play in helping credit and A/R teams reduce past-due by as much as 30%, control bad-debt risk and optimize working capital.


    Key Takeaways:

    Developing dynamic credit scoring models to minimize risk exposure
    Leveraging AI to predict invoice payment dates, and drive proactive collections
    Deploying best-in-class collections strategies to leave no account behind
    A detailed walkthrough of the HighRadius Credit and Collections Cloud solutions
  • [Summarized] Expert Recommendations on Credit Management In The COVID Economy Recorded: Jun 25 2020 60 mins
    Bill Weiss, Vice President, Credit and Collections at HighRadius | Diana Crowe, CGA, Regional Director at NACM Southwest
    Key Takeaways

    1. Recommendations from credit experts on key risk indicators, financial metrics to track for accurate risk assessment
    2. Ready-to-use geography and industry-specific indicators, sentiment analysis, and risk models to re-profile your customer portfolio into risk segments and update your credit policy
    3. Quick-win technology to deploy for the automation of customer-level credit data aggregation along with rule-based credit scoring and real-time alerts for bankruptcies
    4. Framework to maximize receivables collections while balancing the customer relationship


    HighRadius recently hosted a panel of experts from leading credit bureaus to help credit managers restrategize credit policy and decision-making in a turbulent economy.

    In this session, Bill Weiss, Vice President, Credit and Collections at HighRadius and Diana Crowe, CGA, Regional Director at NACM Southwest, summarize the recommendations from these experts including insights from conversations with 20+ credit leaders. Join them for a one-stop guide to understand how you could make intelligent credit decisions, leverage the right sources of credit data and minimize risks while leveraging AI and other prediction based credit scoring models in the current environment.
  • Credit Leader Vs. The Economy: Recommendations From Industry Experts Summarized Recorded: Jun 24 2020 54 mins
    Bill Weiss, Vice President, Credit and Collections at HighRadius
    To help credit managers restrategize credit policy and decision-making in a turbulent economy, HighRadius recently hosted a panel of experts from leading credit bureaus.

    In this session, Bill Weiss, Vice President, Credit and Collections at HighRadius summarizes the recommendations from these experts including insight from his conversations with 20+ credit leaders. Join this expert discussion for a one-stop guide to understand how you could make intelligent credit decisions, leverage the right sources of credit data and minimize risks while leveraging AI and other prediction based credit scoring models.

    Key Takeaways:

    1) Recommendations from credit experts on key risk indicators, financial metrics to track for accurate risk assessment
    2) Leverage ready-to-use geography-, industry-specific indicators, sentiment analysis, and risk models to re-profile your customer portfolio into risk segments and update your credit policy
    3) Understand quick technology tools to deploy to automate the aggregation of customer-level credit data, and rules-based credit scoring and real-time alerts for bankruptcies
    4) Create a framework to maximize receivables collections while balancing the customer relationship
  • Faster Periodic Reviews For Existing Customers With Dynamic Prioritization Recorded: Jun 22 2020 19 mins
    Brandon Provost, Solution Engineer, HighRadius
    In this webinar, Brandon Provost, Solution Engineering at HighRadius will demonstrate how the credit scoring engine aggregates all the relevant data from various sources to set a credit score to an account and recommend a credit limit.


    Key Takeaways:

    Proactive credit alerts for existing accounts

    Revaluate the credit worthiness of an existing customer through predefined credit scoring models.

    Leveraging AI-driven insights for accurate cash forecasting at invoice-level
  • Customer Behavior Analysis For Proactive Collection Strategies Recorded: Jun 19 2020 37 mins
    Tanmay Mehra, Sr. Solution Architect, HighRadius
    Get to picture true payment date prediction techniques in this session as Tanmay Mehra,
    Sr. Solution Architect at HighRadius briefs us about applying collection strategies proactively according to various customer segments by keeping customer behavior in track. This session will showcase how AI is used for better analytics into customer-level reporting so as to strategize collections activity with efficient dunning, everything in a single cloud-based platform.


    Key Takeaways:

    Reduce past-due in A/R by leveraging AI for proactive collections
    Snapshot the best-in-class features of HighRadius Collections Cloud
    Learn how Ivanti achieved zero invoices past-due beyond 90 days
  • Quick Win Technology Deployment Options For A/R Leaders In the COVID Economy Recorded: Jun 18 2020 18 mins
    Bill Weiss, VP, Credit & Collections at HighRadius
    Key Takeaways:
    1. Not thinking about A/R automation? Five reasons you should consider it amidst the COVID pandemic
    2. Technology use cases for working capital improvement and cash flow management from HighRadius
    3. Sneak-peek into HighRadius Integrated Receivables and RadiusOne A/R Suite to highlight value created for enterprise and mid-sized businesses with automation


    Technology has been delivering value in A/R by enabling better visibility and control over global receivables, accurate cash forecasting and reallocation of resources to more strategic job roles. These benefits are needed more than ever today by the CFOs, amidst the cash-strapped economy. But given budget cuts, resource unavailability and uncertain forecasts, A/R leaders are considering putting automation projects on hold for the time being.

    Join this webinar from HighRadius to learn more about the value technology has been creating for 400+ of our live customers- ranging from mid-sized businesses to large enterprises. Get a checklist highlighting the reasons why you need to automate, more importantly, why now. Also, get to learn more about technology options available out there to address your particular pain points and challenges.
  • How AI Is Reshaping The Role Of A Treasurer Recorded: Jun 18 2020 31 mins
    Tracey Ferguson Knight, Director- Solution Engineering Treasury, HighRadius
    In this webinar, discover:

    1. How to optimize working capital with and achieve frictionless finance processes with AI
    2. Compare the Treasurer’s new responsibilities with the old ones
    3. List out the skills which are required to remain relevant in their career
    3. Identify the new set of KPI based on which they are likely to be evaluated

    Artificial Intelligence is now being hailed as the Fourth Industrial revolution!
    While the influence of the steam and electric revolutions was limited to the shop floor, it was the IT revolution that first altered the working habits of Treasurers. ERPs, TMS, and spreadsheets improved information access, eased collaboration, and improved efficiencies. The result was improved cash-flow forecasting, both a key driver to achieving precise working capital management and reaching treasury objectives.

    Today, Artificial Intelligence and automation are combining the skills of a computer and humans to once again reinvent Treasury functions such as cash forecasting, risk management, and cash management. What does this mean for the future of a Treasurer? Join us in the 30-minute webinar including Q&A where experienced Treasury professional and AI expert, Tracey Knight would be using Cash Forecasting as an example to give an end to end explanation of the New Cash Forecasting process.
Improving Order-to-Cash with technology, best practices, and AI
Learn how companies are improving their credit, collections, cash application, EIPP, and deductions management processes for faster and more efficient order-to-cash management. Subscribe for the latest content updates.

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  • Title: Working Capital Innovations During a Crisis
  • Live at: May 20 2020 4:00 pm
  • Presented by: Julie Harris, Bank of America || Kunal Bist, Citibank || Casey Kernan, EY || Natalie Fedie, HighRadius
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