Collection Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy

Presented by

Eefje Van Craen, Bureau van Dijk | Mark Harrison, ACCEE | Tanya Arrowsmith, HighRadius | Bill Weiss, HighRadius

About this talk

Based on invoice tracker statistics, in Europe, the % of invoices unpaid moved from 16% pre-COVID to around 30% in April and jumped to 53%+ at the end of April. In this scenario, it is very tempting to go aggressive on collections given the short-term liquidity demands. But will it yield results especially when your customers are genuinely affected? Key Takeaways: 1. Overview of regional trends – what’s changed? 2. Portfolio Analysis and Customer Segmentation in the COVID world 3. Human+Machine led collection strategies 4. AI and RPA for proactive collections
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