Collection Strategies: Cash Flow Vs Customer Loyalty in a Volatile Economy
Presented by
Eefje Van Craen, Bureau van Dijk | Mark Harrison, ACCEE | Tanya Arrowsmith, HighRadius | Bill Weiss, HighRadius
About this talk
Based on invoice tracker statistics, in Europe, the % of invoices unpaid moved from 16% pre-COVID to around 30% in April and jumped to 53%+ at the end of April.
In this scenario, it is very tempting to go aggressive on collections given the short-term liquidity demands. But will it yield results especially when your customers are genuinely affected?
Key Takeaways:
1. Overview of regional trends – what’s changed?
2. Portfolio Analysis and Customer Segmentation in the COVID world
3. Human+Machine led collection strategies
4. AI and RPA for proactive collections
Learn how companies are improving their credit, collections, cash application, EIPP, and deductions management processes for faster and more efficient order-to-cash management. Subscribe for the latest content updates.…