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Tech Interventions to Aid Working Capital Management in Crisis

Key Takeaways

Identify quick-win tech to deploy in 2020 across the finance function to secure outstanding receivables, reduce credit risk and reduce cash forecasting unpredictability
Leveraging AI, ML, and NLP technologies to help identify opportunities, streamline manual processes, and make data-driven business decisions.
A new framework for finance leaders to explore technology adoption during the heightened pressures on working capital and cash optimization

Amidst this uncertain economic climate, cash is definitely the king, companies are glaringly missing technology focused on driving working capital and cash flow optimization. Join this session with Laurent Gueritaine, Global Process Owner - Customer Invoicing to Cash at Sanofi alongside Sajeesh Kumar, Invoice to cash - Global enterprise head at Genpact sharing their views on how you could restructure your finance tech stack to address the rising pressure on cash and help you understand how you could accelerate the recovery in the aftermath of this crisis by investing in Digital Transformation.
Recorded Jul 20 2020 46 mins
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Presented by
Laurent Gueritaine, George Uko, Sajeesh Kumar, Sam Fensterstock
Presentation preview: Tech Interventions to Aid Working Capital Management in Crisis

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  • Fast-Tracking Digital Billing & Payment Adoption For The Post-COVID Economy Sep 3 2020 4:00 pm UTC 60 mins
    COVID-19 has transitioned electronic billing and payments from ‘good-to-have’ to a ‘must-have’ capability for B2B suppliers and order to cash teams. NACHA predicted that by the end of 2020, 45% of the B2B payments would be via ACH, while check payments would come down to 34%. Today, more and more finance leaders are looking to invest in an electronic payment and presentment tool, given the need for real-time payments with heavy focus on internal user and customer satisfaction.

    Join this webinar from HighRadius where we will deep-dive into the electronic billing and payment capabilities that are a must for enterprise finance departments today, and will further share an action plan from one of our customers, American Greetings to help you drive a successful e-adoption project at your organization.

    Key Takeaways :

    Digital billing and payments in the times of COVID- why should it be your top priority?
    Five must-have capabilities for your electronic invoicing and payments solution
    4-step action plan for driving successful e-adoption: An American Greetings Success Story
  • Cash Forecasting Technology Buyers’ Guide: Navigating the AI-Hype to Achieve ROI Aug 19 2020 3:00 pm UTC 30 mins
    Tracey Ferguson Knight, Director- Solution Engineering Treasury, HighRadius
    Key Takeaways:

    1. Learn how to use the ROI Evaluation Framework to realize the soft-cost and hard-cost benefits across different cash forecasting technology options

    2. Discover answers to key questions around best-in-class forecasting accuracy and frequency which you should ask while evaluating a cash forecasting technology

    3. Understand the IT requirement and complexities involved in integrating with existing IT landscape and business units

    4. Deep-dive into the phases of implementation across blueprinting, data modeling and AS-IS TO-BE stages and proactively resolve bottlenecks

    PwC’s CFO survey stated that 60% of finance professionals consider AI-enabled treasury automation to be a priority in the next 2-3 years.

    However, treasuries exhibit a degree of resistance to technology adoption especially with respect to cash forecasting because of the lack of information on the phases of solution implementation, the efficacy of automation, and the ROI it can truly generate.

    Join us in our 30-min webinar where experienced Treasury practitioner and AI-technology expert, Tracey Ferguson Knight explains what a treasurer can expect while adopting a cash forecasting automation solution and explain how to navigate through the adoption challenges, with ease.
  • Are Treasury Managers Future-Ready? Must-Have Skill Sets in the Age of AI Aug 12 2020 3:30 pm UTC 30 mins
    Tracey Ferguson Knight, Bernice Van Der Velden and Amber Thompson
    Key Takeaways:

    1. 3 must-have qualities of 'doing more with less' with best-of-breed technologies like TMS, API, AI
    2. Build forward-looking KPI models by shifting from quantitative metrics around cash positioning to qualitative business impact such as investment opportunities
    3. Learn the 4E framework of Educate, Embrace, Evaluate, Empower to be agile and tech-savvy 'agent of change' in the times of disrupting cash management practices
    4. Learn the shift in responsibilities from reconciling cash positions to support fiscal decision-making with better visibility

    We stand on the brink of a fourth economic revolution - AI revolution!

    Will the coming AI disruptions leave treasury managers unemployable?

    As custodian of cash and liquidity, it’s up to the Treasury to diligently ensure smooth cash flow and visibility at a time when ways of performing tasks keep on transforming. What skills do they and their teams need to hone to continue contributing to the company’s working capital and investment decisions?

    Join this 30 mins webinar, where Tracey Ferguson Knight, a treasury practitioner with 23+ years’ experience dispels myths surrounding AI and discusses real-life scenarios with Treasury professionals Bernice, and Amber of how technology could transform the Treasury Managers into more proactive and strategic thinkers.

    Approved for up to 0.6 CTP/CCM recertification credits by the Association for Financial Professionals.

    1. Tracey Ferguson Knight, Director-Solution Engineering (Treasury) HighRadius Corporation
    2. Bernice Van Der Velden, Associate Treasury Consultant, HighRadius
    3. Amber Thompson, Functional Consultant - Treasury, HighRadius
  • 5 Metrics To Understand The Excel vs AI Cash Forecasting Debate Recorded: Jul 28 2020 32 mins
    Tracey Ferguson Knight, Director Solution Engineering Treasury, HighRadius
    Key Takeaways:

    1. Reveal the 5 key metrics one needs to monitor when measuring cash forecasting performance

    2. Compares Excel-based forecasting with AI-powered one by quantifying the performance using these metrics

    3. Explain in detail the reason for the difference in numbers for each of the metrics being measured

    As a Finance professional, you might have already seen how the marketing jargon of FinTech vendors constantly refers to the words "Automation" and "Artificial Intelligence (AI)", hailing them as catalysts transforming the finance landscape for good.

    Treasury is no stranger to this marketing onslaught, with AI in Cash Forecasting being the most regularly talked about topic at conferences, online articles, webinars, and whitepapers. However, as a Treasury practitioner, how can you see through these marketing campaigns which use fancy use-cases to support their claims. The answer we believe lies in facts - facts, where these qualitative benefits claimed in theory, are put to test in a real-world cash forecasting exercise and validated through a quantifiable improvement in metrics familiar to treasury practitioners.

    Join this 30-min webinar where experienced Treasury practitioner and AI-technology expert, Tracey Ferguson Knight will do a comparison between excel and an AI-based cash forecasting process.
  • 20% Reduction In Bad Debt at Staples: Collections Automation Journey with AI Recorded: Jul 24 2020 30 mins
    George Uko
    Key Takeaways:

    1. Reduction in DSO by 6 days through AI-enabled collections
    2. Auto-transfer of critical accounts to 3rd party collection agencies
    3. Proactive collections efforts due to collaborated Credit-Collections operations


    Can a smaller team achieve the same ROI as a large one? At Staples, they did not just want to scale up their productivity, their vision was to dramatically decrease bad debt, which, with their 3-step initiative, they were ready to achieve. But they were faced with roadblocks like lack of visibility into critical accounts, paper-based aging and prioritization, and a completely manual invoice-tracking process. The need of the hour was an automation solution that could eliminate these manual tasks and in return help in reducing DSO and bad debt.

    Join this discussion where George Uko, Manager of Credit and A/R at Staples Promotional Product walks us through their collections automation journey with AI and how they achieved a paradigm shift at their workplace.
  • CPG Industry Focused Pandemic Impact and Survival Strategies - II Recorded: Jul 24 2020 47 mins
    Ken Young, Judy Bicking, Jess Scheer
    As A/R leaders are navigating through a turbulent economy, one of the top focus areas is to reduce costs and increase team productivity while tackling disputes. Come to think of it, the amount of time spent in researching valid deductions is time lost with no apparent gain to the business- and yet your team is spending hours on this exercise on a daily basis.

    In this session, leading deductions expert would share how best-in-class industries tackle deductions differently from their peers, and what are some strategies and automation capabilities that they are actively using to resolve deductions today.

    Key Takeaways:

    Prioritizing Deductions 101: The nature of the dispute, time is taken to resolve historically and other important factors to keep in mind
    How automation is enabling industry leaders to tackle the high cost of research and increased volume of deductions proactively
  • [15-min Demo] Virtual Tour of HighRadius Analytics Cloud Recorded: Jul 24 2020 16 mins
    Yash Divakar
    Automation has been delivering value in A/R for some time now, but an area that remains vastly unexplored is that of reporting and analytics for order-to-cash. This is due to the fact that organizations often consider A/R process management and analytics in isolation. Pertaining to the reason of working in siloes, process owners lack insights into performance metrics of individual analysts,decision-makers lack the visibility they need to spot process loopholes and organizations are unable to shift gears from reactive process management to proactive decision making.

    Join this session as Yash Divakar, Solution Principal at HighRadius, as he talks about how automation can help achieve end-to-end operational visibility, eliminate the time lost in report generation, and how drilling-down on individual reports and datasets allows decision-makers to perform in-depth root cause analysis and deliver long-term process transformation insights.

    Key Takeaways-
    Reporting and IT collaboration: Why is it critical for successful consolidation and closing
    Gain instant, real-time visibility on process and productivity across credit-to-cash
  • Leading by Numbers in an Economic Downturn: Analytics Deep-dive Recorded: Jul 24 2020 44 mins
    Yash Divakar
    Over the years, technology has had a significant role to play in the evolution of our job responsibilities! Automation has been delivering value in A/R for some time now, but an area that remains vastly unexplored is that of reporting and analytics for order-to-cash. With no single source of truth for department-wide visibility and insufficient information, it becomes difficult for managers to monitor team productivity against KPIs, stakeholders are unable to perform timely course correction and fully optimize their A/R processes and leverage the complete potential of a strong analytics framework.

    Listen to Yash Diwakar, Solution Principal at HighRadius as he provides an overview of how analytics collaborated with automation can make customizable dashboards enabling managers to maintain a strong overview of all process and performance metrics on a day-to-day basis.
  • Collections in a Recession: Dealing with Delinquency & Terms Extensions Recorded: Jul 24 2020 28 mins
    Camila Durante
    As more and more customers are adopting pushback strategies to delay payments owing to restricted cash flow, collections leaders need to ensure that their teams are empowered with the right tools and strategies to collect past-due invoices on time.

    Join this session as Camila Durante, Credit and Collections Coordinator, L'Oréal to learn how your team could pivot their collections operations in the new normal to ensure faster collections while prioritizing customer experience.

    Key Takeaways-
    Enhance Cash Flow and Reduce DSO with Proactive Collections Management
    Collections in the Times of COVID: How should you go about it
  • Warner Bros. Strategy for Working Capital Optimization in a Recessionary Economy Recorded: Jul 23 2020 31 mins
    Jacob Matthews
    Key Takeaways:

    Unlocking working capital: The sales-customer relationship could be the key for finance
    Making the right financial decision amidst the continuously changing market dynamics- what data should you use?
    How Warner Bros. activated the crisis mode: strategies for mitigating risk and process-level challenges in A/R

    COVID-19 has had a huge impact on business operations which has led to a series of rapid changes in the market dynamics as well as customer behavior patterns. So doubling the focus on the working capital and the cash flow would ensure that businesses are able to safeguard their financials amidst the turbulent economy.

    Join this session, as Jacob Matthews, VP of Enterprise Financial Services at Warner Bros. highlights how finance leaders should identify and address the internal team challenges, changing customer behavior and process gaps that have come to attention in the wake of this crisis. He would also deep-dive further into how the challenges are different for global businesses- and share some recommendations and strategies that they are looking to implement as a solution.
  • Remote Credit & Collections: The Right Data and Processes in the New Normal Recorded: Jul 23 2020 46 mins
    Mike Thelen, Camila Durante, Moustapha Ould Bin Mogdad
    Key Takeaways:

    1. Defining the ‘new normal’ in credit, collections and deductions operations
    2. Leading a remote team: Going beyond digital re-creation of in-office scenarios
    3. Leveraging cloud-based technology for a smooth and safe remote working environment


    ‘Work from home’ is here to stay. With the onset of COVID-19, businesses across the globe have had almost a 100% switch to a remote working environment and according to a number of surveys, it is going to be the new normal. Leading a credit and collections team that had previously relied heavily on office equipment, paper-based data, and cross-departmental interactions for their daily operation, is a challenge that requires more strategic thinking and intensive planning.

    Join this discussion where the panelists from leading companies discuss how they managed their team and pivoted to a sustainable remote working environment with the help of automation and technology.
  • Impact of Covid-19 and the Future of Payments Recorded: Jul 23 2020 45 mins
    Judy Bicking, Lisa Rolfe, Jess Scheer
    The Coronavirus outbreak, and the subsequent global recession, will forever transform how organizations are paid. At a surface level, paper checks (which accounted for nearly half of all payments at the beginning of the pandemic) are being replaced with ACH and other e-payment options. But the changes run deeper.

    AR leaders tell IOFM that buyers are disregarding payment terms and adopting pushback strategies, forcing today’s most successful AR leaders to monitor Credit and Collections performance to safeguard receivables with better planning.

    Judy Bicking (Johnson & Johnson’s longtime global shared services leader) and Lisa Rolfe (The Reynolds Company’s Manager of Credit & Receivables) will share how today’s most successful AR departments are:

    1. Increasingly working with sales to proactively address payment delays
    2. Tackling payment delays or credit limit adjustment individually
    3. Working with the c-suite to address payment and cash-flow issues
    4. And, managing slow payments with creative solutions (including splitting invoices into multiple, date-specific payments).
  • [15-min Demo] Virtual Tour of HighRadius Collections Cloud Recorded: Jul 23 2020 12 mins
    Sid Subramani
    Collections are the lifeblood of a company and considering the critical nature and direct value that collections improvements provide to a business looking to grow, it is important for collections teams to understand that how their dependence on manual processes and spreadsheets to manage dunning activities are a setback.

    Join Sid Subramani, a Functional Consultant at HighRadius, as he talks about how lack of automation and optimization inhibits teams to manage past due balances, DSO, and efficiency. And how HighRadius Collections Cloud provides a complete set of tools to optimize and automate the collections process and enable the better prioritization of collections activities.

    Key Takeaways-

    How AI would make collections proactive & increase collections efficiency by prioritizing the high-risk customers
    Real-time analysis of the shift in risk category of a customer
    Real-time visibility on collector productivity and A/R KPIs
  • Cash Forecasting and Liquidity Planning In A Crisis Recorded: Jul 23 2020 34 mins
    Ernie Humphrey
    Key takeaways:

    1) Understand the dynamics of Cash Forecasting & Liquidity Planning pre and post Coronavirus
    2) Identify specific opportunities to improve your cash forecasting in any business environment.
    3) Identify specific opportunities to improve your liquidity planning in any business environment.

    Every company was caught off guard when forced to transition to managing cash in a new remote reality. Uncertainty and disruption as the financial impacts have been unfolding have made cash forecasting and liquidity planning more important than ever. Cash forecasting accounts payable and accounts receivable weaknesses have been magnified as companies have had to manage data, processes, and relationships in new environments. How are companies managing their cash forecasts and cash conversion cycles in an increasingly dynamic next normal?
  • Credit Risk Management: The Bedrock of CFOs Resilience Strategy during Recession Recorded: Jul 23 2020 61 mins
    Gail Armstrong, Siemens | Sue Chapple, CICM | Brian Lewis, Hanson UK | Gwyn Roberts, HighRadius
    A 2019 Atradius report indicated that the insolvencies in the UK were supposed to reduce by 5% in 2020 however, as a result of the COVID-19 outbreak, the insolvencies are expected to increase by 2.4%. As situations around the world have changed, the Credit teams have quickly stepped into a high-execution mode for safeguarding the company against risks. While credit teams have done a remarkable job balancing credit risk in this volatility, it has highlighted the importance of ‘Resilience in Credit Management’ for finance teams.

    Join experts from Siemens, CICM, Hanson UK, CCR Magazine & HIghRadius in a panel discussion as they discuss what an agile credit department looks like and the necessary steps to build up a resilient credit department to stay future-ready.

    Key Takeaways:

    1. Credit Management Plan v/s Actual for 2020: What has Changed

    2. Framework to Build a Resilient Credit Management Process: Adapting to a Remote Working Reality

    3. Role of Technology in Aggregating Real-Time Credit Data and Ensuring Proactive Financial Stress Alerts

    4. Empathy in Collections: How to Ensure Maximum Cash Flow while Balancing Customer Relationship

    5. Reporting - Are you Able to Flex and Adapt to Market Changes Overnight?
  • How Mercury Marine Leveraged Technology To Improve Credit and Collections Proces Recorded: Jul 22 2020 32 mins
    Paul Watters
    Key takeaways:

    1. Elimination of manual and time-consuming credit review and onboarding process using automation
    2. Building best-in-class collection strategies by aligning with customer credit risk profile
    3. AI-enabled collections for payment date prediction and automated correspondence


    The extremely volatile market of today has mandated risk assessment and frequent customer credit reviews to ensure secured working capital for most companies. But the dependency on manual reviews for customers and long-drawn process of approvals lags the process by days. At Mercury Marine, they faced a similar challenge they decided to boost their credit reviews using automation. The accelerated credit review process also aided collections as they could dynamically assess customer delinquency to form steadfast dunning strategies to collect more effectively.

    Join this session with Paul Watters, Director worldwide of Credit and Treasury as he walks you through their AI-enabled automation journey which boosted and maintained their credit and collections effectiveness even during this time of uncertainty.
  • Women in Leadership - Individually Strong, Collectively Powerful Recorded: Jul 22 2020 47 mins
    Lauren Kennedy, Elaine Nowak, Judy Bicking, Camila Durante
    It is rightly said that women alone have power, but collectively they have an impact. And in the current scenario where company leadership around the world is still unbalanced, with women accounting for only around one-third of the total management positions.
    Women are now resolved to break the traditional glass ceiling that barred them from entering leadership positions even if they possessed requisite skills and talent to occupy them. They are constantly evolving and reaching new milestones across a wide spectrum of human activities in modern times. Join this group of women leaders, as they share their thoughts and real-life experiences on their journey of reaching the respective positions that they are currently in. And witness their thoughts on combatting any gender distinctions in an attempt to “make everything the same”.

    Key Takeaways-
    Testimonies of Breaking Through the Glass Ceiling: Straight from the Horses’ Mouth
    3-Point Checklist to Ensure Equal Treatment of Employees at the Workplace
  • [15-min Demo] Virtual Tour of HighRadius EIPP Cloud Recorded: Jul 22 2020 14 mins
    Sean Das
    Key Takeaways:

    1) Best practices to lower your invoicing costs by 70% with automated invoice transmission
    2) Switching to “customer-centric” payment and invoicing options for B2B buyers
    3) Driving e-adoption rates with check-heavy customers using alternate payment methods.

    During this time of crisis, preserving working capital is a must and that is attributed to effective and timely collections of due-payments. But factors like customers having varying mode-of-payment preferences, changing foreign exchange rates or collectors having limited access to automatically update payments received from dunning can cause a hindrance in attaining the business objectives.

    In this session, Sean Das, Manager of Solution Engineering at HighRadius shares insights on how one could drive near-100% e-adoption with customer-centric billing and payment technology and gives a sneak peek into the EIPP Cloud to show you the features of Self-service customer payment portals and other relevant functions for today.
  • Digital Transformation in a Slow Economy: Mistakes that Set You Up for Failure Recorded: Jul 22 2020 33 mins
    Moustapha Ould Bin Mogdad, Judy Bicking
    Key takeaways:

    1) Adjusting your Order-to-Cash tech stack in response to the COVID crisis
    2) Breaking remote-working silos between finance leaders, A/R, Sales team and your customers by taking collaboration to the next level
    3) Tracking alternative data get real-time insights about changing customer payment behavior to avoid referring to historical data

    In these turbulent times where finance leaders are safeguarding working capital by focusing on DSO reduction and receivables management, companies that had already undergone a digital transformation in their Order-to-Cash function have managed to stay afloat and focus on balancing customer expectations and business objectives.

    Amid this, automating just one module of your A/R acts as a stop-gap solution. A heavy focus on automating multiple A/R processes ensures end-to-end visibility and flexible pivoting.

    To learn about more such risks and mistakes that ruin your digital transformation, join this session with Moustapha Ould Bin Mogdad, Market Focal Point Manager – GBFS Canada - OTC at Bristol-Myers Squibb and Judy Bicking, Senior Trainer, at IOFM as they share the best practices and insights to avoid and curb these mistakes if it occurs.
  • For CFOs | Minimizing the Impact of COVID-19 to Preserve Liquidity Recorded: Jul 22 2020 48 mins
    Bryan DeGraw, Reetika
    Amidst the ongoing COVID-19 crisis, finance leaders should be planning the change that they would want to bring in their function from the first day they are back in the office. This, however, is easier said than done. The question is: how could CFOs accelerate the process of recovery and minimize the impact of this crisis in the aftermath of this situation in order to maintain a very healthy cash influx?

    The most critical areas to think about while planning about this recovery are the following: the existing model of operations, staff expectations, and technology capabilities desired in the event of a similar crisis in the future. Join this discussion with the likes of Bryan DeGraw, Associate Principal, Finance Advisory Services at Hackett Group to learn how exactly CFOs could balance the scale for all three, and design their digital transformation plan of action to stay ahead in the cash race.

    Key Takeaways:

    A 3-step guide to reimagine your finance function in the aftermath of the COVID-19 crisis
    CFOs Vision to Working Capital Optimization: Tackling staff expectations, process changes and regulating the digital transformation action plan
    A/R and finance Automation vendor and business case evaluation: A CFO’s perspective for turbocharging financial analysis
Improving Order-to-Cash with technology, best practices, and AI
Learn how companies are improving their credit, collections, cash application, EIPP, and deductions management processes for faster and more efficient order-to-cash management. Subscribe for the latest content updates.

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  • Title: Tech Interventions to Aid Working Capital Management in Crisis
  • Live at: Jul 20 2020 6:45 pm
  • Presented by: Laurent Gueritaine, George Uko, Sajeesh Kumar, Sam Fensterstock
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