Key Takeaways:
1. Defining the ‘new normal’ in credit, collections and deductions operations
2. Leading a remote team: Going beyond digital re-creation of in-office scenarios
3. Leveraging cloud-based technology for a smooth and safe remote working environment
Abstract:
‘Work from home’ is here to stay. With the onset of COVID-19, businesses across the globe have had almost a 100% switch to a remote working environment and according to a number of surveys, it is going to be the new normal. Leading a credit and collections team that had previously relied heavily on office equipment, paper-based data, and cross-departmental interactions for their daily operation, is a challenge that requires more strategic thinking and intensive planning.
Join this discussion where the panelists from leading companies discuss how they managed their team and pivoted to a sustainable remote working environment with the help of automation and technology.