20% Reduction In Bad Debt at Staples: Collections Automation Journey with AI

Presented by

George Uko

About this talk

Key Takeaways: 1. Reduction in DSO by 6 days through AI-enabled collections 2. Auto-transfer of critical accounts to 3rd party collection agencies 3. Proactive collections efforts due to collaborated Credit-Collections operations Abstract: Can a smaller team achieve the same ROI as a large one? At Staples, they did not just want to scale up their productivity, their vision was to dramatically decrease bad debt, which, with their 3-step initiative, they were ready to achieve. But they were faced with roadblocks like lack of visibility into critical accounts, paper-based aging and prioritization, and a completely manual invoice-tracking process. The need of the hour was an automation solution that could eliminate these manual tasks and in return help in reducing DSO and bad debt. Join this discussion where George Uko, Manager of Credit and A/R at Staples Promotional Product walks us through their collections automation journey with AI and how they achieved a paradigm shift at their workplace.
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